Hugo

Hi @gwylan21, is this happening with the latest patch and after resetting your server settings to default as it has been suggested?

Unfortunately, this is not possible as there’s no such system in place.

Hello @xuqingxin, we’ll forward this issue to the team, thanks!

Thrall balancing is being reviewed and will be addressed in an upcoming patch, thank you for your continuous feedback on the Test Live!

Hello, thank you for pointing this out, we’ve reached out to G-Portal to determine the issue with this specific server.

@Mauriciojr Welcome to the forums, please keep the community guidelines in mind when posting, threats are not acceptable as a way to convey any sort of message:

Hello @bstein68, thank you for getting in touch!

Could you let us know which console model you have, and where your game is installed to (original internal drive, external, SSD)?

Is your console stable playing other games or does it show any signs of overheating?

Please ensure that your save is stored on the XBOX cloud before trying each of the following steps and letting us know if they help:

• Reset the console cache by holding the power button for about 10 seconds until the console powers off, then disconnecting it from the power outlet for a couple of minutes, then try loading into your SP session.

• Try to perform a soft factory reset while keeping games and apps.

• If the above procedures don’t help, please try to perform ...

No worries, to properly clarify on this matter the base game and DLC regions must match, which is a platform specific limitation.

Should you purchase the UK version of the base game, you won’t be able to access the DLC content that was purchased from the US store, as a specific example.

Hi @natedog1699, thank you for reporting this, we’ll register this matter for our team to look into.

Thank you for clarifying, we’ll reach out to you privately to request some additional data.

@Spar There’s no need to buy additional DLC, as stated in the previous post your current region and copy (base game) determine the availability of the content, so there’s no solution we can offer from our end as we’re unable to bypass this restriction for both legal and technical constraints.

You may consider reaching out to the Microsoft Store to request a refund, as we don’t handle this process ourselves either.

@Batch Welcome to the forums, we’ll reach out to you privately regarding this matter.

Thank you for pointing this out @xuqingxin!

Hello @Munginho_10, are you still having issues connecting to your server?

Could you please state the server number and time of the day?

Hello @malbsolisglez, are you still having issues connecting to this server?

Are you on a wired or wireless connection?

As it has been mentioned to you over PM, we were out of the office for easter, as well as for the weekend, which caused unevitable delays to our response times.

We’ve registered the data you’ve provided and the reported situation is being looked into.

Hello @prokill234, welcome to the community and thank you for reaching out!

Does the issue persist after restarting your session?

If you linger in the area for a few minutes, do the NPCs eventually spawn?

Hello @Fletch, welcome to the forums!

On which server did this issue occur?

Does it persist after its daily restart?

Hello @CaptMegaBlaster, welcome to the forums and thank you for reaching out!

Do you have any saves on the cloud that you can try to download?

If not, could you try to perform a clean reinstall of the game and to rebuild the PS4 database?

This situation is still being looked into, apologies for the delay in its resolution.

Hello @moody, welcome to the community and thank you for reaching out!

Could you please check your Event Log for any information relevant to the lost buildings? Be sure to set the days passed and proximity values to maximum before submitting a search.

Hello @Azjoke, welcome to the forums!

Did the issue persist after the daily server restart?

Could you share a screenshot of your clan tab?