JackieKo

Hi everyone, 

A new patch is being released shortly. There were some key reports that helped us identify very specific issues that players were experiencing with the play button being grayed out. This issue was tied to account names that started with a hyphen. This was a very unique scenario and we appreciative of the players who continued to send us reports that helped us identify this problem. 

The new patch should be deployed within the next hour. 

Hello everyone, 

Mark your calendars! We will be hosting a livestream for Game Update 7.2 on November 9th at 1:30pm CT / 7:30pm UTC. As always, it will be hosted over on our Twitch channel. We’ll be going over what players can expect with the next game update, the reopening of the PTS, and a general timeline of 7.2’s launch. 

I’m locking this thread for now until the livestream concludes and will be threading a recap of the stream talking points and VOD when we have them available. As always, should this timeline change, I will inform all of you of those details. 

See you next week on Twitch! 
 

Edit: UTC time has been updated to mirror the Winte...

4 hours ago, Szob said:

I am on old, unupdated Windows 7 Pro and I do not have ANY virus software, Windows Defender is OFF, firewall down, DNS set to Google's 8.8.8.8 and the launcher is refusing to patch to correct version. 

We highly recommend that you update Windows as that can be the root cause of your current issue. 

On 10/26/2022 at 2:56 PM, Coirbidh said:

In case this helps anyone else here, or on the BioWare side of things (@JackieKo, @CommunityTeam, and/or @Commu...

18 hours ago, Kantook said:

w

10/25/2022 2:57:30 PM
Behavior Blocker detected suspicious behavior "TrojanDownloader" of F:\Star Wars - The Old Republic\swtor\retailclient\swtor.exe (SHA1: FF256C5E6DF4908CAF03EB874EB107C44C25A91A)

elp...... it crashes my system to a reboot, AV software detects it as a trogan  and blocks swtor.exe

Please add that to your allowlist as noted here. 

On 10/21/2022 at 9:48 PM, Coirbidh said:

@JackieKo @CommunityTeam Any progress on addressing the "Host_WindowLoadTimeout" error message problem, which appears AFTER install, and when TRYING to install (or reinstall, as in my case)?

Hi Coirbidh, please send logs to the Support team, so we the team can take a look into what's happening. Thanks!

Hello everyone, 

Update from the team. 

We have been looking at the issues that players have reported. After researching and replicating these issues locally, we have the following suggestions/fixes for players:

Nothing happens when you click on play or the play button is grayed out:

• This usually means that an external application (like an antivirus) is stopping the launcher from running the SWTOR game client. This launcher was a big upgrade and sometimes antiviruses see these differences on game executables and block them. Most antiviruses offer “exclusions” or “exceptions” that you can add to allow or permit applications. Usually, these options are found on settings.
• Once you go to your antivirus settings, add the exception/exclusion and make sure you add your SWTOR install directory to this list. This wil...

Hey everyone,

We're seeing the feedback that there is confusion on this mission as the objective is not as clear as it can be. This is the terminal that you should be looking for in The Cheating Algorithm mission, and it spawns quickly. That said, we will be making changes in an upcoming patch to make this path less confusing.

Hi all, 

The "Show Gear as Outfit" bug is something we're looking into as the current experience is not intended. 

Additionally, we'll be looking into expanding the character limit for naming outfits in a future update. I don't have a timeline for this, but wanted to say that we're aware of the feedback. 

19 minutes ago, Screaming_Ziva said:

But there are two mounts in collections that say they are exclusive to the vendor (Vigorous Rodir and Voracious Rodir).  The Vigorous Rodir is already on the vendor.  Shouldn't the Voracious Rodir be there as well?

EDIT: Voracious is on Jaliet Nall and will be available after the season ends as well and part of the B and D rotation. 

31 minutes ago, IvoryTiger said:

Alliance side, quest "The Cheating Algorithm".  Spawn time on Shady Terminal on Coruscant needs to be adjusted.  Right now it's one terminal, per instance, completely blocking progression, and haven't seen the terminal go live after 10 minutes of waiting from the last time.  Switching instances does not help.

 

The team is investigating the respawn times. Thanks for the report. 

2 hours ago, Screaming_Ziva said:

Ki'at Thavo still has Season 2 items for sale.  He does not have Season 3 items available.

The G.A.M.E. reputation track is not in the list of Legacy Reputations.

The season 2 items available in Ki'at Thavo's inventory are intended to be there. The Season 3 items will be available when the season ends for players who may have missed the rewards in the track.

The Reputation Track will unlock when a player obtains any rep points. This is to keep the list clean for players who come in after season 3 is over. 

Hi all,

Update from the team on what they are currently troubleshooting. There are two main issues that they are working to resolve that covers many of the edge cases that they are seeing reported in the forums.

The first is a version issue. Thanks to the logs that players submitted, they can see a version mismatch, so they will be working to deploy a fix to correct this.

The second is players seeing a Launch_Error_Code after successfully upgrading to the new launcher. This appears to be specific to the player's computer as the launcher executable can trigger antivirus blocks as this is the first launcher update in quite some time. So currently, the team is troubleshooting further.

I'll update this thread when I know more.

Thank you
 

2 hours ago, racknut said:

I am still getting the now infamous Host_WindowLoadTimeout error. So I've done some debugging and no...

3 hours ago, JackieKo said:

No update to share right now, but I assure you the team is working as quickly as possible to get GS3 out to you all. 

I now have an update! GS3 is expected to be deployed tomorrow beginning 7am CT / 12pm UTC. I'll update this thread as needed. 

Hi everyone, 

Happy to report that Galactic Seasons 3 will be launching tomorrow, October 20. We will be taking down the servers from 7am - 9am CT / 12pm - 2pm UTC. Should this change, I will update the thread here. 

Thanks! 

30 minutes ago, Screaming_Ziva said:

Any updates?

No update to share right now, but I assure you the team is working as quickly as possible to get GS3 out to you all. 

1 hour ago, Bysho said:

There are almost no guild perks available after the patch today. In most slots there are one or two tier one perks showing, in some slots there are no perks showing.

Hi Bysho, 

We're aware of the issue and looking into it. Will post an update here when we have a fix/solve. 

Hi all. 

Update on today's maintenance and Galactic Seasons 3. I posted about it here. I locked and pinned that thread so it's easier to reference and find info when the thread is updated. 

Hey everyone,

Thanks for your patience as we rolled out patch 7.1.1. We discovered an issue in Galactic Season 3's data during our maintenance testing window. In order to ensure a smooth experience for players, Galactic Seasons 3 is not starting with today's patch and will be effectively "turned off".

So while 7.1.1 is live right now, we will be working to deploy a fix for Galactic Season 3 to go live as soon as we can. Players can expect that servers will be coming down for a short amount of time during that deployment. We will continue to update the community on this thread as we have more details to share.

Thank you
Jackie 

On 10/14/2022 at 6:04 PM, LadyAdmiral said:

Will this still include the big class updates and Galactic Seasons 3?

Yes, it will. 

Hey everyone,

We will be taking the servers offline on October 18, 2022 to deploy Game Update 7.1.1!

Details:
DATE: October 18, 2022
TIME: 7:00 AM - 12:00 PM CT (12:00 PM - 5:00 PM UTC)
VERSION: 7.1.1

Patch notes will be available on Monday, here: https://www.swtor.com/patchnotes

Thank you!