JackieKo

3 minutes ago, Floplag said:

OK we gotta pick a conversation here or twitter     I would prefer here if its all the same to you?  

Much appreciated, and thanks again for jumping on it. Is there anything that can be done with my account on the interim so i can actually play? I dont need it till later this afternoon/tonight but, yeah, if this is going to take a while please see what can be done? Thanks

I cannot guarantee a timeline as it depends on what the issue is and what the solve is. It's currently being investigated. I will update the thread here with an update from the team when they have one. 

21 minutes ago, Floplag said:

Answered on twitter, lol  Thanks so much for jumping on this.
No that did not work, even using my second computer still failed, although the site wasnt as borked. 
Apparently my auto renew payment failed, which it should not have, i got not notification of this, and my account went into preferred mode which i guess is right but there is no reason the payment should have failed.
The error is very non-descript and doesnt give me a reason  for the failure.
I got a similar error a couple days ago trying to add some CC, brushed it off, but apparently whatever this is has been affecting me for more than just the last 24 hours. 

https://pbs.twimg.com/m...

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14 hours ago, Floplag said:

I dont know that this issue was but it does not appear to be fixed. 
I logged in tonight to find myself "preferred" when i shouldn't be, and when attempting to check my account on the website it only half loaded and looked like an old text site from decades ago. 
In short i cannot play.
Can someone check the hamster please? 

Hi Floplag, 

Can you confirm if clearing cache/using control 5 works? Thanks. 

3 hours ago, -Rachel- said:

 

Hello @JackieKo,  That doesn't work cause the repair button is not active on the launcher for me.  But I have the issue that I can log in.  But the "PLAY" button does nothing and acts like a toggle (highlight on/off) so the actual game never starts up.

@-Rachel-Can you please download the installer from the dow...

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Hi everyone, 

We’re seeing some common issues players are reporting that can be fixed by using the Repair function. We wanted to highlight these scenarios for players, so they can get into a working state. 

• If you see these type of errors:
• Game not launching
• Launcher crashing
• Blank launcher screen
• Slow launcher

Please try:

• Open the launcher, go to settings, and run the Repair function
• Or, if your launcher crashed during upgrade, please download the new installer from this page, run it, and choose "Repair"

If you are still experiencing issues and have not submitted your log file to Support, we highly suggest you do, so we can troubleshoot the issues ...

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On 10/11/2022 at 4:36 AM, Sarova said:

Thank you.  This is a really important feature that is missing from these new forums.  Devs, if you're reading, PLEASE add the ability to navigate Dev posts within a thread.

Hey Sarova, 

Just acknowledging that this is a feature we are investigating adding. I don't want to derail the thread with forum feature suggestions, but I at least wanted to let you know that is something we are discussing. 

22 hours ago, MarkovChain said:

@JackieKo a 30gb download just f...

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2 minutes ago, -Ashton- said:

I've followed all those steps and asked to be "patient" whilst you investigate the issues.

Thank you for following the steps. As the Support team said, please be patient while they investigate the issues you're having. And no, I do not find this funny. We are working to help out any player who is reporting issues with the new launcher. While I understand your frustration, I ask that you are respectful in the content you post here or anywhere on the forums. 

1 hour ago, -Ashton- said:

just been prompted to download this garbage when innocently trying to log in, performed an update and then after start nothing happens.

If you are experiencing issues, follow the steps laid out here, so we can trouble the issue for you. 

Hi everyone, 

Curious to know if anyone has made a custom Stream yet. In my initial New Forums Are Coming post, I talk a little bit about Streams, which is a new feature on the forums. This is a feeds feature that allows you to customize content you see. Toward the top of the forums, you should see My Activity Streams, and from there you can create a custom Stream that will only show specific content which can range from posts you create, to...

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1 hour ago, codydmaan said:

Being serious here, Is there a direct reason why we needed a new launcher? 

I've never had a issue with the previous launcher. 

I have tested the "new launcher" but other then a scale up in fonts nothings different. 

 

I'm just curious why man hours were spent on a launcher, when the previous one works just fine for 11 years, rather then use the time to fix game bugs?

As I posted in the OP, the ultimate goal is for players who use the game launcher to have a similar experience to those who use Steam. Essentially, quicker and faster download times for players.

It is also worth noting that there are many moving parts in game development, and there are a variety of teams who have different responsibilities, and we all work synchronously together. This team in particular focuses o...

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Hi everyone, 

We have wrapped testing for the new launcher and are ready to go live! The new launcher will be rolling out beginning October 4th. We will be releasing the new launcher in phases throughout the week to also verify all the supporting systems are working properly. We should have it fully released by the end of the week. 

The error rate during testing was less than half a percent; however, the team has worked on implementing fixes throughout testing to ensure that players do not run into the same issues. Please understand with a larger number of players now able to download the new launcher, it is possible some players may get into a bad state. If you are someone who encounters an error, please do the following so we can troubleshoot and assist you:  

• Send an email to [email protected] and in the subject line include "New Game Launcher Issue".
• ...

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37 minutes ago, JakRoanin said:

Ever since I switched to STEAM I haven't been able to use the usual means. 😪

Sorry, I'm not understanding entirely. There wasn't a direct or easy path for anyone to upload images to the previous forums, so the functionality didn't exist for anyone. Can you clarify what you mean? 

 

38 minutes ago, RuneJS said:

Thanks for the replies Jackie. 

Just looking for some clarification In regards to the "This goes back to the points and badge system which aren't enabled just yet. Those are a phase 2 initiative. Everything you do on the forums will grant you a number of points over time. Those in turn will allow you to obtain certain ranks/titles. While the goal is positive engagement, there is a possibility of farming these points hence why the th...

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HI all, 

We announced the second Best View in SWTOR contest yesterday. It will run until October 12th. The ten chosen planets are: 

• Alderaan
• Coruscant
• Dromund Kaas
• Hoth
• Quesh
• Taris
• Manaan
• Rishi
• Odessen
• Iokath

We're looking forward to seeing all of your screenshots! Please be sure to fully read through the article linked above for all the guidelines. 

Also, I am curious to know if you all saw/were aware of the contest based off of the announcement post on the right side of the forums main page. If you saw it, didn't pay attention to it, and/or would prefer threads be created in conjunction with announce...

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11 hours ago, Tiranea said:

Will old posts that were imported into the new software eventually be searchable? When you click on the post count under anyone's name, it only shows posts they made since the transition, and posts from before then currently also don't show up in forum search results.

There's still some processing happening in the background, so search is only pulling recent posts. Search should be fully functional once everything is complete. I don't have an exact timeline on when things will be 100% done, but compared to launch yesterday, we're moving along pretty well. 

5 hours ago, Sarova said:

Visually - is there a way to increase the entire forum font size or can that only be done through my personal PC settings?  That's the only other issue I have - the font is too small for me.

We're investigating...

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Hi all, Feasts of Prosperity is in the 7.1.1 Game Update, and we're still targeting a Fall 2022 release.  

Hi everyone,

The team is getting closer to completing testing for the new game launcher, however, I did want to let you all know that the testing phase will continue into next week.

That said, we know that a small handful of players are in a bad state currently. It is at this time that we are recommending that these players do a re-install to get back into a working state. I want to reiterate what I posted earlier in this thread that re-installing right now will unflag you from the testing pool, but there is a small chance you may be selected again as a tester when we do another round of testing next week. To put this in a little more perspective, around one thousand players will be selected for testing. We know this is not an ideal situation for these impacted players, so please know that we are still having conversations around compensation plans.

I also wanted to lay out how communications will be handled beginning Monday, September 26th. As we�ve... Read more

Hi everyone,

The team is getting closer to completing testing for the new game launcher, however, I did want to let you all know that the testing phase will continue into next week.

That said, we know that a small handful of players are in a bad state currently. It is at this time that we are recommending that these players do a re-install to get back into a working state. I want to reiterate what I posted earlier in this thread that re-installing right now will unflag you from the testing pool, but there is a small chance you may be selected again as a tester when we do another round of testing next week. To put this in a little more perspective, around one thousand players will be selected for testing. We know this is not an ideal situation for these impacted players, so please know that we are still having conversations around compensation plans.

I also wanted to lay out how communications will be handled beginning Monday, September 26th. As we�ve... Read more

Hey there!

Ok yeah, let's talk about polls and the forums. This is a decision that might even predate me as CM but I know the philosophy was shared over the years. Polling is something that is, generally speaking, a great engagement feature. However, part of the challenge is that players will often look at polls on the forums and their results as "supporting data" for things as opposed to a means of conversation.

The forums are an excellent source of feedback and discussion but it is worth understanding that the forums represent a very small fraction of the playerbase. And even then, forum-goers tend to only fall within the most engaged of our player types. That is a bunch of words to say, the forum community is excellent but it is not always an accurate representation of the full breadth of our playerbase.

Now, it is for that very reason that the forums are valuable, to get that feedback from our most engaged players. But is also means that polling is ... Read more

Hello everyone,

A new patch was released. For players who were impacted by the previous error message, please re-open the launcher and let us know what state you are in. If you were one of the players who submitted a log file to our Support team, we would especially like to hear from you.

Thanks!

Hi everyone,

We wanted to give you a snapshot overview of the next update that�s coming, Game Update 7.1.1, which is currently targeting a Fall 2022 release:

• Galactic Seasons 3! We will have more details available at a later time, but we can share that this upcoming season is Galactic Gaming themed.
• Feast of Prosperity Event returns with new rewards
• Features for Outfitter for ability to name and favorite outfits
• Conquest objectives for the Manaan Daily Area
• Class balance changes (see below for more details)

It�s important to note that this release could change in terms of timeline and the above content includes what is currently slated for this update at the time of this post.

I know that many of you were wondering about the release of Galactic Seasons 3 in particular, and I�m happy to share that its release is targeted for this upcoming update. We�re looking forward to sharing additional details soon, so be... Read more