JackieKo

JackieKo



10 Feb

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

Appreciate everyone testing out the Warzone matches today. We're getting a lot of good feedback and data. One thing that the team would like to know is how many Medals you earned per match per win/loss. I'll be updating the OP with this question. 

Thanks!

Comment
    JackieKo on Forums - Thread - Direct
17 hours ago, bockchow said:

Since my feedback keeps getting deleted I will try to not give suggestions, only provide the specific opinions allowed. ...

I am asking once again that general discussion of this topic be made in the general discussion thread here. This thread is specifically for players who have played on the PTS. Again, I underst...

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09 Feb

Comment
    JackieKo on Forums - Thread - Direct

Hi again, 

Reiterating once more to please keep this thread to PTS feedback. If you gone on the PTS and experienced these changes, feel free to answer the questions above along with any additional feedback you may have. General conversation and replies can be made in this thread instead. Mods will be removing posts here that are not focused on game play/experience from PTS so that we can consolidate info.  ...

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Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

I understand that there is going to be a lot of conversation around this topic, but I ask that the feedback here is posted after you have gone through some game time on the PTS and experienced the adjustments. The team is asking for the specific questions in my original post to be answered, so please keep posts on topic. Completely fine if you have additional thoughts on the credit economy changes, but I ask that you all check out PTS live as that direct feedback will help us navigate changes going forward. 

And to reiterate, this is only the start of this initiative. "This will be an ongoing initiative that will be rolled out over several updates as we want to slowly introduce these new changes and give players time to adjust and also provide opportunities to give us feedback." 

Thanks, everyone! 

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

This is a follow up to the information we released in the Game Update 7.2.1 PTS blog post. ICYMI, 7.2.1 will be introducing initiatives to combat the inflation that is present in the game. We’ve seen conversations surrounding this topic, and we share similar sentiment to the concerns about the game’s economy. This will be an ongoing initiative that will be rolled out over several updates as we want to slowly introduce these new changes and give players time to adjust and also provide opportunities to give us feedback. 

We understand that there is demand to fix things now, but we are taking special care to introduce th...

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Post
    JackieKo on Forums - Thread - Direct

Be sure to read this post first before jumping onto the PTS and submitting feedback in this thread! 

Alderaan Warzone Map:

  • Is it easier to obtain Attacker and Defender points?
  • Do you feel like you can earn 8 medals even if you do not win matches?

General PvP matches:

  • Were matchups fair?
  • If you participated in a match, please describe the makeup...
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Post
    JackieKo on Forums - Thread - Direct

Be sure to read this post first before jumping onto the PTS and submitting feedback here! 

To reiterate, players will be able to see the following adjustments:

  • Quick Travel now has a credit cost associated, with a minimum cost of 100 credits and a maximum cost of 5000. The cost to travel is dependent on the distance traveled.
  • Priority Transport Terminal now costs the origina...
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Post
    JackieKo on Forums - Thread - Direct

Hello everyone, 

Specific content from Game Update 7.2.1 will be available on the Public Test Server soon! Please read through the announcement blog to familiarize yourselves with everything coming with this update. 

For PTS, we are focusing tests on the following: 

  • Functionality with 64-bit
  • ...
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07 Feb

Comment
    JackieKo on Forums - Thread - Direct

Hi everyone, 

I just wanted to reiterate what I wrote in the New Forums thread. This is still a conversation we are having regarding who has access to publish content on the forums. There are a lot of factors to consider here. As I wrote before, I'll post an update when we have a decision on what we would like to do. 

Thanks!


30 Jan

Comment
    JackieKo on Forums - Thread - Direct
On 12/16/2022 at 1:02 PM, JackieKo said:

Hi all,

I'm asking that posts are kept on topic. Please contribute the conversation of the lockdown in this thread as I do not want it being derailed because I want to determine if there is a bug happening with this system.  And as I wrote in my initial post, "it is possible that these timers can be adjusted in the future based upon the feedback we see and the data that is collected off of player behavior" so I am asking that posts are kept on topic to consolidate feedback. 

Hi everyone, 

Following up here to say that the timers will be adjusted but we're finalizing some details so I don't have more to share at this time. 

Comment
    JackieKo on Forums - Thread - Direct
On 1/19/2023 at 9:18 AM, Siita said:

Bumping this up again for visibility.

Still stuck at 95% completion for Manaan.  Please add this back to your tracker for known game issues!

Thanks :)

Hi Siita, 

The Master of Manaan achievement bug is still on the ...

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24 Jan

Post
    JackieKo on Forums - Thread - Direct

Hi everyone, 

I'm creating this space to house dev updates regarding the PTS. I am hoping this is easier for all of you to find info about this initiative. To start, please always follow these steps if you experience a crash: 

  • System specs - processor, video card, OS version
  • What were you doing before the crash happened?
  • Please provide a DxDiag report and send it to [email protected] with the subject line 64-Bit PTS Testing

As there are thousands of permutations of processor, memory, graphics card, etc…we're especially on the hunt for issues that show up with specific configurations. Please play as you normally would, and if there is anything strange happening, let us know about it! 

Currently, we have received reports of client start up crashes. Please note that if you are one of the players this has happened to, it...

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20 Jan

Comment
    JackieKo on Forums - Thread - Direct

Hey everyone, 

A new iteration of PTS has been deployed. If you experienced a crash prior to this build, we highly encourage you to test out PTS again and report any new findings here. Should your game experience a crash, please follow the support steps listed here

As an FYI, it is expected that the download for the launcher will be over 30GB and Steam's will be 8GB.

EDIT: Updated the expectations on down...

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18 Jan

Comment
    JackieKo on Forums - Thread - Direct
Just now, NicoleMay said:

Map feedback?

The rotation could be improved. Huttball is not fun to me, and while I do enjoy Pylons, we get them way too often. I would love to see more Odessen in the rotation. It's my favorite WZ map.

Hey NicoleMay, 

Not in general for this specific thread. I just don't want players to forget about Shabir's initial ask "We would like your feedback on which maps do you feel are the toughest to reach 8 medals on and why". 

Thanks! 

Comment
    JackieKo on Forums - Thread - Direct

Hey all, 

I know there's a lot to talk about but I would like to reiterate that we would like to know about certain maps as well, so be sure to include that in your feedback. Please keep posts and comments on topic. Thanks! 


15 Jan

Comment
    JackieKo on Forums - Thread - Direct

Hi all The issue is resolved and both servers should be back online. Thanks for your patience. 

Comment
    JackieKo on Forums - Thread - Direct

Minor update. We will be restarting both the Star Forge and Satele Shan servers within the next 30 minutes. So if you are currently in either of those servers, your game time will be momentarily disrupted. 

Comment
    JackieKo on Forums - Thread - Direct

Hi all, 

We're investigating the log in issue for Star Forge. We'll update this Twitter thread once we have more info to share. 


11 Jan

Comment
    JackieKo on Forums - Thread - Direct
16 hours ago, TrixxieTriss said:

Thanks for responding @JackieKo, it’s appreciated. But what am I meant to do in the meantime 🤷🏻‍♀️

I specifically resubbed to play the story & I’ve not been able to. I basically flushed $20au down the drain. 
The monthly renewal is due next week I think. Im obviously not going to want to flush another $20.

Is there a time frame on a fix? It’s already been close to 11 months for this game breaking bug.

Can BioWare offer a free sub or other incentive till the issue is fixed?...

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10 Jan

Comment
    JackieKo on Forums - Thread - Direct
20 hours ago, LadyAdmiral said:

Update: We tried again today with low level characters. No luck.

We think it has to do with the matchmaker / warzone creation step.

Hi there,

Team is aware of this issue and looking into it. Thanks!  

On 12/29/2022 at 2:06 PM, Crystal_Mind said:

Haven't checked Challenges lately, but I did experience the bug you describe while queueing for Unranked Warzones shortly before 7.2. There was a brief thread in the bug report subforum about it.

...

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