JackieKo

JackieKo



30 Aug

Post
    JackieKo on Forums - Thread - Direct
Hi LanceDefender,

Galactic Season 3 will be coming in our next game update which we are calling 7.1.1. We're finalizing the details right now, so I don't have more to share at this time, but I can at least confirm that GS3 will be coming in the next update.

Jackie

25 Aug

Post
    JackieKo on Forums - Thread - Direct
Thanks for the additional info. We believe we've identified a fix for this and we'll be working to have it implemented in the next update. Related, I should have more details to share about the next update in the next week or so.

Thanks all!
Post
    JackieKo on Forums - Thread - Direct
Hi Danag,

Can you give us more details, like an exact step by step in how you arrived to that state? We need to understand everything you did in order to reproduce the same path/experience.

It would also be helpful if you could tell us what was the last thing you did before realizing you were in this state.

Thanks!
Post
    JackieKo on Forums - Thread - Direct
Hi all,

For these vendors to unlock their missions, your character needs to be wearing gear with an Item Rating of 324 or higher and the character must be level 80. Here are more details.

23 Aug

Post
    JackieKo on Forums - Thread - Direct
Hi again,

Sorry about that, I responded to the wrong thread. Going back to your specific issue, the team is aware of it and looking into it.

22 Aug

Post
    JackieKo on Forums - Thread - Direct
EDIT: Initially responded, but provided info to the wrong thread.

19 Aug

Post
    JackieKo on Forums - Thread - Direct
Hi GoldenApolo,

To help us better understand your experience, can you tell us what your item rating was at the time?

Thanks.

16 Aug

Post
    JackieKo on Forums - Thread - Direct
Hi Ludwig_VanCover,

This is awesome, thanks for passing it along! We'll take a look and see what info we can pull from it. VODs are always helpful in figuring out what's happening in the player experience, so thanks again!
Post
    JackieKo on Forums - Thread - Direct
Hi UlaVii/all,

We're currently looking into this and investigating. Right now, we have not been able to repro the issue on our side, so the team is interested in knowing the following information:
  • Do all group members see the same player as dead/in that same state?
  • How did the player/affected player die?
Thanks!

05 Aug

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Servers are back online and the exploit fix has been deployed. A couple of notes that we wanted to bring to your attention:
  • If a player upgrades their gear at a vendor, their Loadout may show the older item until the upgraded version is equipped.
  • If a player completes Ruins of Nul, they may need to relog in order to receive the Digging Deeper story mission.

Thank you for your patience.

Jackie
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

We have a fix ready to go, however, in order to deploy it, we will need to bring down servers for an estimated time of 15 minutes beginning at 6:15pm CT.

Wil post another update soon.

Jackie


Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

As of the time of this posting, we have taken down the gear upgrade vendors located in the Supply/Stronghold locations on the Fleet and Ossus due to an infinite credit exploit that was reported to us. The team is currently working on a fix for this issue and when we are ready to deploy it, I will update this thread with further info.

I will update this thread on the status of this issue EOD.

Jackie

02 Aug

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Now that 7.1 is live, we would like to know if anyone is still experiencing issues with this particular fight. While there were changes made to the fight and the environment and very few reports coming in, we were still not able to have a 100% repro of this issue. Hence my follow up post to determine what the player experience is after this update went out.

Only submit a report if you have experienced it AFTER 7.1 has gone live. Please include the following info if submitting a report:
  • What server were you on?
  • What mode did you play in? (Solo-story, Group finder, or a premade group)
  • Where were you on the map when the issue occurred?
  • What were you doing the moment the issued occurred? Jumping? Using an ability?
  • What message did the combat log give when your character died?
  • If you have video of the fight, feel free to PM me a link.
  • While this bug is focused in the Malgus fight, if you expe...
Read more

29 Jul

Post
    JackieKo on Forums - Thread - Direct
Hi all,

The VOD is now available on YouTube, and the recap article has been posted. I've updated the OP so it includes the link to the recap article.

Thank you.
Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Some of the older 7.1 sticky threads will be moving here as I'll be working to consolidate all related threads in the same manner that I did with the 7.0 ones listed here. This list will be stickied alongside newer 7.1 threads. Over time, those threads will be moved here to allow for other posts to be pinned so everything isn't clogging up the first page of General Discussion.

Thanks!

... Read more

28 Jul

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

Just wanted to let you now that the VOD of today's livestream and a recap article will be going up tomorrow. As per usual, the VOD will be uploaded to our YouTube channel and the article will be going up in the News section of the site.

I also wanted to address the comments I saw about the stream itself. It was not pre-recorded, and was indeed being hosted in a stream room! As it was the first in-person stream that's been done in quite a few years, there were a lot of things to work out from a technical standpoint. The space at this current time can only accommodate two lapel mics, and a few monitors for production and broadcast reso... Read more

25 Jul

Post
    JackieKo on Forums - Thread - Direct
Morning everyone,

We will be hosting a 7.1 Livestream on July 28, 1:00 PM CT (6:00 PM UTC) over on our Twitch channel. We'll be going over what's coming in 7.1, and you'll also be hearing from several devs as well. See you soon!

Jackie

19 Jul

Post
    JackieKo on Forums - Thread - Direct
Hey Tolkyyn,

This article is a good resource to use to understand how the server merge impacted characters. That said, I'll send you a PM to discuss the details of your account to protect your privacy.
Post
    JackieKo on Forums - Thread - Direct
Hey casirabit,

Confirming that players' experience reflected in PTS will be what goes live with 7.1. The dailies will unlock after the crit path is completed, so players will need to complete both.

18 Jul

Post
    JackieKo on Forums - Thread - Direct
Hi everyone,

I understand that there is a lot to process right now, but I am posting this to remind everyone to be respectful. My colleagues posted here because there is a desire to communicate with the playerbase, and while we do encourage players to speak their mind, I ask that you remember we are human beings. I and the moderation team will not tolerate posts that are made to target, insult, harass or attack a dev or any player in the forums. Please be mindful of the forum guidelines.

Thank you.