JackieKo

Hi all, 

This bug has been on our radar since we mentioned it on the known issues list. We are still investigating it especially with the reports of the workaround not working for every player. I'll update this thread when I have more info. I just wanted to chime in here to let you all know that we are actively looking into the edge cases we are seeing. 

Hello everyone, 

We're aware of the issues that some players are having with character copy and seeing an empty server list. We're investigating! Appreciate the reports. 

Thanks!

Hello everyone, 

I hope you all had a lovely holiday season. We wanted to let you know that we will be deploying a new PTS build shortly. We received reports of players crashing when trying out the 64-bit build. If you are one of these players, we would like you to play the game on PTS once more. We are currently pinpointing what is causing the crashing issue. So it is possible that you may crash again during this iteration, however, the reports that you send in will provide us with additional details on your experience. Please follow the steps written out here to submit reports if your game does crash. 

Thanks!

2 hours ago, raikme said:

These informations should be on the front page of the main website, Swtor launcher AND in-game.

Far too many people don't read patch notes nor the forums and they're missing out on so many things.

The launcher system alert should be updated with the support line info. Please let me know if it doesn't show up! 

12 hours ago, SchnellesWiesel said:

There are thousands of items for collection. I don't have all of them, unfortunately only a few. I have the discount on most items, but not all.

Anyone else have the same problem with these items?

Appreciate the info. The team will look into this list and if there were items that were intended to be discounted but weren't, they will figure out the best course of action.

Hi everyone, 

Surprise! Players can test 64-bit on the PTS right now! As mentioned in the letter from Keith, we are getting ready to move to 64-bit. This is the thread that can be used to submit feedback. Please also read through the PTS article and this post entirely before jumping into the PTS. We are currently looking for how well the game runs in this environment and would...

9 minutes ago, KeithKanneg said:

Good afternoon SWTOR community,

We just published a blog post that I encourage you to read when you have a moment. We are happy to see players enjoying Showdown on Ruhnuk. There is more to come, but for now, from my family to yours, wishing you all good health and much love. Happy holidays, everyone. 

-Keith  

As players are asking for details about sales, the breakdown is below (which can be found in the above linked blog post as well):

• Double XP Event begins today and will run until December 27, 2022
• 50% off Pets and Companions from now until December 27th, 2022
• 50% off Toys and Flair in the Cartel Market from December 28th until January, 4 2023
• 50% off all Collections from now until Ja...

13 minutes ago, Chryptyk said:

i posted this follow-up inquiry because the patch notes were posted and nothing additionally was mentioned about either an unlock sale (which was previously mentioned by @JackieKo) or a broad CM sale, which are both traditions going back many years and that they are losing out on a money making opportunity.  today would have been the last, best day to start it.  as @DarthCasus ...

Adding note to the Known Issues list that Master Orr's Boots and Belt do not have dye slots. 

On 12/13/2022 at 11:50 AM, MaximusRex said:

The new Welcome Windows in the new UI cannot be relocated, so it is stuck behind my chat box in the lower left of the screen, and it is also half off the screen, which cannot be fixed because it is not movable.  Image attached.

https://i.imgur.com/D3jRlft.png

On 12/13/2022 at 1:05 PM, Sunjammer said:

Can confirm. While the UtilityBar1 is in the top half of the screen the "secondary window" is dislocated and appears in the bottom half of the screen:

...

11 hours ago, mCion said:

 

Hope some dev finds the viewpoint of a new person useful. I imagine the forums are full of long timers.

Thanks.

 

edit: FYI posted this with over 30 matches since 7.2.

Absolutely, this perspective is very helpful. It's always important for us to pull feedback from as many perspectives as possible, so appreciate the write up! 

Hi folks,

We will be taking the servers offline on December 20, 2022 to deploy Game Update 7.2a.

Details:
DATE: December 20, 2022
TIME: 7:00 AM - 10:00 AM CT (1:00 PM - 4:00 PM UTC)
VERSION: 7.2a

Patch notes will be available on Monday, here: https://www.swtor.com/patchnotes

Thank you.

Adding note to Known Issues list that Upgrade Caches currently include Implants. Players should only be receiving upgrades to non-implants if an upgrade is available. A fix is planned for a future update. 

Hi all,

I'm asking that posts are kept on topic. Please contribute the conversation of the lockdown in this thread as I do not want it being derailed because I want to determine if there is a bug happening with this system.  And as I wrote in my initial post, "it is possible that these timers can be adjusted in the future based upon the feedback we see and the data that is collected off of player behavior" so I am asking that posts are kept on topic to consolidate feedback. 

On 12/15/2022 at 11:05 AM, JackieKo said:

The player experience should be as follows:

• Leaving 1 match = 20 minute lockdown
• Leaving 2 matches = 1 hour lockdown
• Leaving 3 matches = 6 hour lockdown

If this is not your experience and you are going through a 1 hour lockdown first, please confirm as that is a bug and we will have to look into that.

It's been reported that players are not receiving the 20 minute lockdown as a first offense and instead receiving the 1 hour lockdown. If anyone else has experienced this, please confirm that here or feel free to send me a PM. As always, character name, server, and even what queue, group composition, and map name would be helpful information. 

23 hours ago, -Garmonbozia said:

What kind of time frame are we talking? If you don't mind me asking. Is this over the course of 24 hours? A week? 

This is one of those finer details that we are keeping close to home because some players will try to take advantage of that knowledge. However, I can confirm that it is less than a week.

18 hours ago, Bigfallenstar said:

I'm all for stopping toxicity, but I don't think a lockout timer is the way to go. You can't stop people from quitting. If they wanted to do that, maybe implement what Halo does and give them a warning if they leave too many warzones before giving them a lockout.

8 hours ago, Fraah said:

Something like 10 Minutes, 20 Minutes, 40 Minutes, 1 Hour, 6 Hours would be fine. 

...

Hi everyone,

We are keeping the finer details close to home, however, we can confirm that the lockdown is intended for minimizing the numbers of times a player drops out of a match and we would like to clarify some misconception here. The player experience should be as follows:

• Leaving 1 match = 20 minute lockdown
• Leaving 2 matches = 1 hour lockdown
• Leaving 3 matches = 6 hour lockdown

If this is not your experience and you are going through a 1 hour lockdown first, please confirm as that is a bug and we will have to look into that. Lastly, it is possible that these timers can be adjusted in the future based upon the feedback we see and the data that is collected off of player behavior. 

Thank you

Hi there,

We are seeing additional reports of players not seeing the The Jundland Cycler Sniper Rifle and/or the Jundland Rifle unlocked in Collections. These weapons were not meant to be implemented with 7.2, so they have been taken down from the Cartel Market. They will be made available in a future update both in the CM as well as Collections.

For players who have already purchased these weapons, do not destroy them. However, if you may have because of the confusion of them not being unlocked in Collections, please reach out to Support, so that they may restore that item for you.

Hi everyone, 

Following up with this thread here. I posted what the plan will be for the next fix that will be deployed. I will be updating that thread with updates. 

Hi all,

Here's the plan starting tonight and going into the morning regarding the PvP progress bar reset issue. We will be deploying a fix tomorrow morning that will reset the weeklies as they should have been reset with today's fix.

IMPORTANT NOTE. Though this fix is happening tomorrow morning, players who have not completed their weeklies will be able to continue playing PvP today, and will keep their progress even after tomorrow's fix goes live.

Tomorrow's fix will be identical to today's. Players should expect the servers to go down for approximately 1 hour. We are targeting 8am CT. Should any of these details change, I will be updating this thread.

Thanks for your additional reports and your patience, everyone.