JagexHooli

We reformatted the Monday post recently with the header tabs and the new names to change the way we deliver news. Part of calling that tab Game News is so we can also communicate announcements regarding the game coming later in the week, so you know when and where they will take place. We won't do this for every announcement, but it makes sense for certain ones.

It's been a common request for us to centralize information more, so this is part of that - we saw some promising viewership results that (so far!) seem to indicate it's helping a bunch of folks.

Hi everyone. We appreciate there are a lot of thoughts and feelings around this topic, and we hear you. Thanks for your patience while we all regrouped here at Jagex over the course of last night and today.

We have been reviewing this further with key team members and senior team leaders, and we do feel this warrants a deeper investigation which we will be doing over the coming days. In the meantime, we do feel that the initial player bans were done in accordance with our policy on knowingly exploiting a bug or error (found here: https://www.runescape.com/game-guide/rules). However, we will also be discussing this in our review as well as part of that deeper investigation.

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We're going to tackle some from that last thread too. /u/JagexPoerkie is going to be sharing a collation of them from last time out in the thread. This is just to gather any new Qs that have cropped up since then.

We have done recently - Desperate Measures was announced 3 weeks in advance - but each piece of content differs in development. Some fly through, others unfurl surprises to tackle.

Just speaking personally, in other development teams I've worked in, content is usually announced pretty close to release for similar reasons.

Not per se. Right now, the plan is still to announce content when we are highly confident in it's release - both to protect quality (if we need to spend more time to get it right) and to move away from some missed promises of the past.

What you called out is what we're going for though - 'we still knew what was in the pipeline'. We're looking at how we announce things at the right time in the right way, while also keeping you up to date with what we are working on in a satisfying way. It's not as impossible as it sounds!

Apologies for the vagueness in what the 'thing' we're going for is, still some things in flux, but once we're all locked we'll happily discuss what's coming!

Honestly, you hit the nail on the head when it comes to believing in what we say. We understand that. Proof is in the pudding for us right now.

The new content plan has started on track with DM in July and Alchemical in August. Our next content drop in September is also looking on plan right now. And Ninja Strikes are constantly peppered in between that.

Point being, we hope you'll feel it as a mix more as the months ahead go by. Please keep the feedback coming on this front - it's important we know how it feels, not just what it looks like on paper.

Thanks for the well put together post on your thoughts Rubic, feedback presented in this way is great to have.

We'll see if we can bring together some folks who can talk to this - not sure if we'll have the right people to cover this in the Q&A this week fully, but if not, we'll sort something out where we can tackle this head on in more detail.

Thank you for this feedback! Elaborating on feedback like this is really helpful for the team, so it's very appreciated. We'll pass it along.

We're talking about some very different scopes sizes in terms of content which is part of it - the other part is the pivot plan has only just taken effect to enable more content more often. Desperate Measures was the end of July, followed by Alchemical in mid August. That's the first signs of that coming into play, so if you feel like that now, hopefully the months ahead will change that feeling!

On the Patch Notes, it's just simply a quieter week. More and more team members are taking their holiday right around now (given most waited while lockdown was on!) so the capacity expands and contracts accordingly with that. We also had our internal two-day LevelUp conference focused on team learning / knowledge sharing that played into that too. In those situations, the development priority is on Ninja Strikes and the new content.

On your question about the past, I am indeed. I think it's a great question and - like the Double XP LIVE conversation - one that would be grea...

That's what we're hoping to solve with the new monthly content releases - a mix of Ninja (QoL / Rework / Improvement), Events (Live Ops) and new content as a balance. Events cover things like The Beach, Halloween etc as well as stuff like Travelling Artisan just to be clear.

Totally appreciate the feedback that, right now, you don't feel like that balance is there. The plan is just taking it's first steps so hopefully we'll hit more of the notes you want coming up as we release some bigger stuff like Orthen too.

As a question just based on your comment, did you not feel Alchemical Hydrix was the most substantial thing this month out of interest? We're aware it's a smaller update in size compared to some we have in the pipe, but we feel it is pretty meaningful to the game. Just keen to hear thoughts to pass on here!

Fair comments on our community presence. We've had a mix of holidays, internal training days and a lot of behind-the-scenes work that has made us less present vocally for a little bit here. We'll work on that. The CM team really have been working their socks off.

Regardless of our workload, the CM team are in here reading constantly though and the feedback has been represented to and/or seen by the team, even if you didn't see us comment.

On the 'working on stuff behind-the-scenes' front, we mentioned a while back that the plan is to bring you closer to development and that's a big part of fixing that feeling. We have some stuff in flight that hopefully will start to emerge soon which - we hope - will really give you the kind of insight you all look for from us. It's taking a bit but we will get there.

*Slight edit for clarity*

There's going to always be a mix - especially when it comes to weekly output. Ninja are prepping their next strike and Episodic are continuing work on our September content update after releasing Alchemical last week, so you'll see more on those fronts soon.

In general, I would just say to be prepared for a variety between events, QoL updates, new content and reworks. We have different teams doing their own thing and they'll pop up in between each other. Live Ops dropped this event and did the work themselves which shipped when it was ready without reliance on those other teams (the graphical rework was even done by an artist on the team!).

Just to add a little bit here, we aren't tied to a release schedule for the new content plan we announced (other than our goal to be at a point where we consistently can deliver additive stuff monthly!).

In other words, Desperate Measures wasn't setting up a consistent 'end of every month' release drop - they may come earlier in the month than that.

Congrats, great to hear! Still remember doing this vividly.

Amazing.

Sorry to hear that, thanks for letting us know. The team are looking into additional reports.

Hah no, just requires you to log back out and in for the hotfix change to actually have an impact.

The team are still looking at this - we can see a few of you are still impacted. We may reach out to request further info if you wouldn't mind helping!

Hey all -

In case you missed my other posts, the team have just deployed a potential fix that may address the issue. It's a complex one to tackle but first responses to the fix look promising.

If All Chat no longer works, could you log out and log back in? Please let us know if this resolves the issue or not if you could.

Just to copy my comment from the News thread:

This fix has proved to be complex, but our team have just deployed a potential fix that may address the issue.

If All Chat no longer works, could you log out and log back in? Please let us know if this resolves the issue or not if you could.

Just to copy my comment from the News thread:

This fix has proved to be complex, but our team have just deployed a potential fix that may address the issue.

If All Chat no longer works, could you log out and log back in? Please let us know if this resolves the issue or not if you could.