JagexLight

JagexLight



16 Mar

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they're back up you can go back to it now :')

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Originally posted by JagexLight

Hey there, you're not the only one and we're sorry for the inconvenience caused. The game worlds were rebooted to fix an issue with collecting Leagues trophies, seemed like a normal colfdix with minimal downtime, however we are aware that players are unable to login. We're on a call with the devs working out the issue and we'll update you when we know more. They're currently working things out as we speak. Sorry again for the extended downtime & inconvenience.

They're back up now!

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Originally posted by JagexLight

It's not just you, we're really sorry for the inconvenience caused. We rebooted the game worlds recently to fix an issue with Leagues Trophies, however, it is clear that there are issues with loading the client after the update. The devs have identified one possible cause so far, and they are currently in the stages of seeing whether the theory is correct.

They're back up now!

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Originally posted by JagexLight

The team has identified one possible cause and is testing whether this theory is correct.

they're back up!

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Originally posted by JagexLight

We've identified a cause and it's likely we have the fix ready. They are able to log on to staff worlds so I'm hopeful it will be fixed very shortly

back up now peepohappy

Comment

Originally posted by JagexLight

Hey guys, we really apologise for the inconvenience caused. We rebooted the game worlds to fix an issue with collecting Leagues Trophies, everything seemed very normal, but we have noticed an issue with launching the client. The team are investigating this with the highest priority and we hope to update you soon. Currently just letting the devs do their work at the moment to resolve this.

It's back up! Sorry for the inconvenience caused. A space on our website would be good, just difficult to know where. I can raise this in a retrospective meeting to see if this is something the team wants to do

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Originally posted by JagexLight

Working on fixing this. We're on a call with the developers working out why the game hasn't rebooted as normal. We apologise for any inconvenience caused and I'll update you as soon as I hear more from the team.

It's back up! Sorry for the inconvenience caused.

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Originally posted by JagexLight

We're aware and we apologise for the inconvenience caused. The game was coldfixed to resolve some errors but we can see people are having issues logging in.

The team is investigating this issue with the highest priority & I'll keep you updated if this takes a longer period of time than usual to get the worlds back up.

It's back up!

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Originally posted by JagexLight

Apologies about this. We're on a call investigating why this is happening, with the highest priority. After we rebooted the worlds to fix an issue with Leagues trophies, there have been issues for everyone with launching the client. We're not sure yet why this is happening but the team is investigating this on a call and we'll update you as soon as we know more.

It's back up friends sorry about the inconvenience

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Originally posted by JagexLight

The team has identified the cause and we think it's going to fix the issue. Staff worlds were working so I'm hopeful it will be resolved shortly

It's back up friends!!

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Originally posted by JagexLight

I really don't expect days from the tone of conversation I'm hearing but I don't know at this time how long it will take. Once I'm aware of the fix or any tangible update I'll try to keep you guys in the loop. If it is going to take a while, as in become something going over our working day (6pm), we'll definitely send out comms via Twitter/Facebook.

We're back up! Sorry again for the inconvenience caused

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Originally posted by JagexLight

The team has identified a possible cause and is testing whether it's correct. Seems good so far

we're back bb

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Originally posted by JagexLight

The team has identified one possible cause and we're testing whether this theory is correct.

THEY'RE BACK UP :d

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Originally posted by JagexLight

The team has identified the cause of the issue, it has been tested and the fix worked on Staff worlds, so I'm hopeful the fix is on the way soon and resolved shortly.

IT'S BAAAAAAAACK

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Originally posted by JagexLight

The team has identified the cause, the fix has been tested and worked on staff worlds. I'm hopeful this will be resolved shortly, but I do not know exactly when yet. I think it might be within 5 minutes or so.

IT'S BACK!!!!!!

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Originally posted by JagexLight

Apologies for the inconvenience caused. We're aware of this issue and we have identified a fix for it, and hopeful it is resolved in the next 5 minutes or so. Our fix has been tested on staff worlds so we're just rolling this out to other worlds now.

IT'S BACK!!!!!!!!!!!

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Originally posted by JagexLight

Same here xD

We have identified a fix that worked on staff worlds, we are hopeful that this issue will be resolved in the next 5 minutes or less.

its back its back

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Originally posted by JagexLight

Hopeful that this will be resolved in the next 5 mins or so. The team identified the issue and have tested a fix on staff worlds, which worked fine, so we're just ensuring the fix goes out to you all now. Apologies for the inconvenience caused.

IT WORKSSSSSSSSSSSSSSS GO BACK IN

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Same here xD

We have identified a fix that worked on staff worlds, we are hopeful that this issue will be resolved in the next 5 minutes or less.

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Apologies for the inconvenience caused. We're aware of this issue and we have identified a fix for it, and hopeful it is resolved in the next 5 minutes or so. Our fix has been tested on staff worlds so we're just rolling this out to other worlds now.