devtrackers.gg
Hopeful that this will be resolved in the next 5 mins or so. The team identified the issue and have tested a fix on staff worlds, which worked fine, so we're just ensuring the fix goes out to you all now. Apologies for the inconvenience caused.
Hopeful that this will be resolved in the next 5 mins or so. The team identified the issue and have tested a fix on staff worlds, which worked fine, so we're just ensuring the fix goes out to you all now. Apologies for the inconvenience caused.
It's not just you, it's happening for everyone. The devs are currently on a call investigating this with the highest priority. We rebooted the game worlds recently to fix an issue with Leagues Trophies, however the client experienced issues on launch afterwards. We've identified one possible technical cause and we're testing whether this theory is correct.
The team has identified the cause, the fix has been tested and worked on staff worlds. I'm hopeful this will be resolved shortly, but I do not know exactly when yet. I think it might be within 5 minutes or so.
I don't actually think those people are able to play yet! We noted this in the game update monitoring call and we think it's probably people trying to log in? I'd be very surprised if they are actually playing!
We're working on resolving this as soon as possible. Apologies for the inconvenience caused.
The team has identified the cause of the issue, it has been tested and the fix worked on Staff worlds, so I'm hopeful the fix is on the way soon and resolved shortly.
We're working on this with the highest priority, apologies for the inconvenience caused. The team is investigating on a call and we'll update you as soon as we know more.
The team has identified the cause and we think it's going to fix the issue. Staff worlds were working so I'm hopeful it will be resolved shortly
I don't actually think those people are able to play yet! We noted this in the game update monitoring call and we think it's probably people trying to log in? I'd be very surprised if they are actually playing!
We're working on resolving this as soon as possible. Apologies for the inconvenience caused.
We've identified a cause and it's likely we have the fix ready. They are able to log on to staff worlds so I'm hopeful it will be fixed very shortly
We're sorry for the inconvenience caused. We rebooted the game worlds to fix an issue with collecting Leagues Trophies, it looked like a normal coldfix/reboot but it's clear that there is an issue since the reboot causing the client to crash as soon as it's opened. For everyone. We are still investigating why this is happening - just letting the devs do their work and I'll update you when I know more.
The team has identified a possible cause and is testing whether it's correct. Seems good so far
We apologise for the inconvenience caused! The game worlds were rebooted to fix an issue with the Leagues Trophy collections, everything looked normal our end but we've seen a number of issues reported from players about launching the client afterwards. The team is investigating, I'll update you when I hear more from them. Currently just letting the devs work things out at the moment.
The team has identified one possible cause and is testing whether this is correct.
Thanks for reporting this to us, everyone. We rebooted the worlds to fix an issue with the Leagues Trophies and claiming them properly. Looked like a normal reboot but we are noticing issues with the game worlds and players having errors logging in. I'll update you once I know more from the team.
The team has identified one possible cause and we're testing whether this theory is correct.
Thank you for reporting this. We really apologise for the inconvenience. We rebooted the game worlds to fix an issue with collecting Leagues Trophies (which required a coldfix) and we've noticed a number of errors with launching the client afterwards. The devs are working on this, we're in a call currently investigating and seeing what we can do to fix. I'll update you once I know more.
The team has identified one possible cause and is testing whether this theory is correct.
I don't actually think those people are able to play yet! We noted this in the game update monitoring call and we think it's probably people trying to log in? I'd be very surprised if they are actually playing!
We're working on resolving this as soon as possible. Apologies for the inconvenience caused.
Okay is this a multi day thing or like several hour thing?
EDIT: Oh you said possible cause I apologize for asking
I really don't expect days from the tone of conversation I'm hearing but I don't know at this time how long it will take. Once I'm aware of the fix or any tangible update I'll try to keep you guys in the loop. If it is going to take a while, as in become something going over our working day (6pm), we'll definitely send out comms via Twitter/Facebook.
Thank you for sharing this report, and I'm really sorry for the inconvenience caused there. We rebooted the game worlds to coldfix an issue recently but since then we are aware that players are experiencing crashes on launch. The team has investigated a possible cause of this and is just working on testing whether the theory is correct. I'll update you when I know more.
It's not just you, we're sorry for the inconvenience caused. We rebooted the game worlds to fix an issue with the Leagues Trophies, however the client is now experiencing some crashes on launch now. The team is investigating and have identified one possible technical reason, running some checks on it to see if the theory is correct. I hope to update you as soon as I know more.
It's not just you, it's happening for everyone. The devs are currently on a call investigating this with the highest priority. We rebooted the game worlds recently to fix an issue with Leagues Trophies, however the client experienced issues on launch afterwards. We've identified one possible technical cause and we're testing whether this theory is correct.
It's not just you, we're really sorry for the inconvenience caused. We rebooted the game worlds recently to fix an issue with Leagues Trophies, however, it is clear that there are issues with loading the client after the update. The devs have identified one possible cause so far, and they are currently in the stages of seeing whether the theory is correct.
Nope you're definitely not the only one. We're really sorry for the inconvenience caused. We rebooted the game worlds to fix an issue with Leagues Trophies, seemed like a very normal coldfix, but we're aware that there have been issues with loading the client since. The team is investigating what could have caused this and we're not sure yet, but we're working it out. I'll update you when I have a better idea but I'm currently just letting the devs do their work to resolve this.
We're working on this with the highest priority, apologies for the inconvenience caused. The team is investigating on a call and we'll update you as soon as we know more.
Apologies about this. We're on a call investigating why this is happening, with the highest priority. After we rebooted the worlds to fix an issue with Leagues trophies, there have been issues for everyone with launching the client. We're not sure yet why this is happening but the team is investigating this on a call and we'll update you as soon as we know more.
We're sorry for the inconvenience caused. We rebooted the game worlds to fix an issue with collecting Leagues Trophies, it looked like a normal coldfix/reboot but it's clear that there is an issue since the reboot causing the client to crash as soon as it's opened. For everyone. We are still investigating why this is happening - just letting the devs do their work and I'll update you when I know more.
Hey there, you're not the only one and we're sorry for the inconvenience caused. The game worlds were rebooted to fix an issue with collecting Leagues trophies, seemed like a normal colfdix with minimal downtime, however we are aware that players are unable to login. We're on a call with the devs working out the issue and we'll update you when we know more. They're currently working things out as we speak. Sorry again for the extended downtime & inconvenience.