Hi, sorry to hear you're experiencing this. We've seen various reports of players being unable to progress various parts of the Temple of the Eye Quest. We're reviewing the information being sent to us and investigating. We'll update the newspost as soon as we have a fix ready.
Hi, sorry to hear you're experiencing this. We've seen various reports of players being unable to progress various parts of the Temple of the Eye Quest. We're reviewing the information being sent to us and investigating. We'll update the newspost as soon as we have a fix ready.
Following the Death Pile changes made with today's update, some players were abusing this to provide endless supplies within the Wilderness. A hotfix was been deployed that causes food and potions to no longer appear as a supply pile upon a PvM death within the Wilderness.
Is the item a brew or potion by any chance? Please let me know and I'll ensure this is passed to the devs
Yeah, but that's not as cool as going places.
gl hf
Are you able to home teleport??????????
Still no eta?
We're getting close to the testing phase, as soon as we're in it I'll be able to give a better ETA.
“Relatively Soon To Testing”. It’s been 4 hours ? Hope this won’t be normal.
Testing is usually the last stage before the game is able to come back up
I appreciate you giving us updates on this, Light, but what's the point of an ETA if we won't get one until you're comfortable the game is good to come back online? We're gonna get an ETA once you guys are ready to put it live again?
I would've expected an ETA of like 6 hours, and then either pulling it back or pushing it forward depending on the progress you've made thus far. This is me-problem, but with your approach, I've just found myself refreshing this page and the twitter a whole bunch of times trying to get an ETA on when I can actually play again. Getting an ETA half an hour before the game's back literally defeats the purpose of an ETA at all if the downtime is several hours.
You're getting better as a team of informing us about downtime at least - it's actually been in the blog post for once.
I totally hear this feedback, I would love to keep you as informed as possible. We're relatively close to the testing stage and then I'll be able to give you a slightly better update via the OP. The team is very hesitant to give time-frames in case we miss them
Appreciate the updates, but you’re providing an estimated time only once you know when the time will be? Isn’t that counteractive to the purpose of an estimate? I appreciate not wanting to set false expectations, but an estimate should be just that, and not a last period countdown.
I totally understand this. The team is hesitant to give you an incorrect time but I've pushed a bit more for a 'best estimation'. We're relatively close to the next update (nearing the testing phase), and when we're in it I'll update the OP.
you guys know the E in ETA stands for "estimated" right
Working on getting this to you as soon as possible. We're relatively close to the testing stage now so I'll post the next update soon.
Any available eta?
Not yet but I'll update as soon as I know of one.
u/JagexLight from the RS3 community: we care about both games, if you're going to turn off the login servers, could you kindly inform us too....
Hey there. I'm so sorry about this. I have asked one of our engine team and they confirmed the issue you're experiencing is likely not connected to the OSRS stuff going on. We would inform you if we knew that was happening.
Why on the updates page is this not listed under "issues and hotfixes"?
https://secure.runescape.com/m=news/guardians-of-the-rift-launch?oldschool=1I get that it's right above it as a blurb, but I'd think this qualifies as something that needs to be documented under a category called "issues and hotfixes". Otherwise, once this is resolved, no one will be able to confirm that there was a rollback.
I've got the thread linked at the top of the newspost, does that work OK?
^This.
I saw plenty of comments on how XYZ isn't being done yet because of so much QA being done. Well now we have QA being done that doesn't seem to matter (IE we're having downtime for every update, sometimes massive downtime like Leagues) AND we get told fixes can't be made because of this ineffective QA.
I don't want to speak for other people. It was a lot going into this week's update, extremely ambitious and it is very likely our resource was focused on ensuring the minigame was as tested as possible. I'm sure this will be reviewed by the team and I understand the frustration. I apologise for the progress lost, we'll get the game back online as soon as possible.
Do we have to do the quest again?
Yes, I apologise for this. Your progress should be set back to 11.30am
No worries. Bad things happen in software development. I hope that a postmortem happens at Jagex and something changes to the process so big bugs like this don't escape.
Maybe twice a week releases so the random changes like death piles happens before any quests/major pieces of content so people who do quests on release are less likely to have to do it again. But whatever the outcome it'd be nice to see what is learned in any postmortem and hopefully things like this happen less often.
Change management is hard to get right and at the end of the day we lose 30 minutes of progress, disappointing but oh well.
Thank you for your feedback and politeness. The engine doesn't get updated very regularly and it was planned to be updated this week, so we felt that it either went into this engine update or players were left unsure of when it could come in. Engine changes are less frequent than our regular updates. We will definitely review this and see what we can to do improve. I apologise for the inconvenience caused and the progress lost, it really sucks
ETA?
I don't have an ETA yet but I'll provide in the OP if I get one. Typically these have taken a couple of hours in the past. Currently just letting the team do its work and will update you on any status changes as I hear them
How many hours is getting rolled back?
Back to 11.30am of today
Wait… how long ago is the rollback??
The game has been shut down since 12.45 or so I think. We're working on rolling back to 11.30am
Each of these weird bug things suck individually and I feel bad for the Customer service people, but at some point Jagex need to own up to it and stop. Whether thats better QA, more focus on code reviews or just anything, kind of embarrassing that it's more likely than not recently that things will f**k up on release of content thats hyped up.
Thank you for your feedback, it's definitely noted. A rollback is definitely not what we wanted for today! We'll absolutely be reviewing in the appropriate meetings - no blame really, but to ensure that we learn and improve from this. I apologise for the inconvenience caused.
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