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Jagex light I am curious as to how you know certain accounts may have the issue? Can you give a brief explanation on how it works ?
A better explanation will be given once it's fully investigated. Please hang tight, we're working on it.
Jagex light I am curious as to how you know certain accounts may have the issue? Can you give a brief explanation on how it works ?
A better explanation will be given once it's fully investigated. Please hang tight, we're working on it.
if its a "Very small" number of accounts why are half the people I know experiencing it?
if its a "Very small" number of accounts why are you taking so long to fix it?
The issue became larger as we investigated. You're totally right, we're working on a fix now.
I tried to Report Issue, and received the message “unable to submit report. Please try again later”.
I think this is to do with high traffic to the link which is our bad for not warning you about. Would advise to keep trying if you're getting errors. But if you receive email confirmation there's no need to spam more - it's worked and we'll be in touch.
Hey guys, we're so sorry this is happening. We will provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-
If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.
We'...
Read moreHey guys, really sorry this is happening. We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-
If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.
Looking...
Read moreHey guys, so sorry this is happening. We're going to provide a specific support destination shortly to offer help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-
If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.
Hopi...
Read moreHey guys, so sorry this is happening. We're going to provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-
If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.
Hey guys,
Extremely sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.
We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-
Hey guys,
Really sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can, but this support form will make sure we are aware.
We'll provide a specific support destination shortly to provide help for this issue. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-game-UPDATE-
Hey guys, so sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time - our team are continuing to work on anyone impacted by this to get you playing again as soon as we can.
We will provide a specific support destination as soon as possible to provide help for this issue and get you back into your acocunt. Thank you for your patience and understanding.
Hey guys, so sorry this is happening. If you are seeing this error, the account is part of a very small number of accounts we referenced as likely being still unable to log in at this time. Our team are continuing to work on anyone impacted by this to get you playing again as soon as we can.
We will provide a specific support destination shortly to provide help for this issue, where you'll be able to contact Customer Support and we'll help you to get back in. Link here: https://support.runescape.com/hc/en-gb/articles/360018273338--04-Mar-Unable-to-access-the-gam...
Read moreHi, thank you for raising this - this issue should be fixed now. Can you try logging in again?
You guys were very patient & amazing. Thank you very much!
We believe the servers are back up and running now. Thank you for your patience in all of this and all the kind words to the team.
It still does not let me log in. Says error please try a different world.
We're looking into this - can only apologise and we'll be working overtime to get this fixed.
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hearing reports that they're going back down again, might need to call the missus back
“Nightbot remind me when its been 20 min- oh wow its been over?”🤣
Most servers should be working now, just advise to not do any risky content until we've confirmed all servers are working and good to go. =]
Hey guys, thank you for raising this to us. We're currently investigating this issue as an immediate priority. We will let you know as soon as it's fixed. Really sorry for the inconvenience caused.
EDIT: Servers are coming back online, most players will be able to login and we'll have the remaining ones online again as soon as possible. I would advise to not do any risky content just yet because we'd like to ensure all the servers are OK.
EDIT 2: We see reports of worlds going offline again, it's being investigated. Again we are really sorry for this.
Update - Most servers were back up, they went down again and we're still investigating.
Hey bro the servers are back up now
Hey guys, thank you for raising this to us. We're currently investigating this issue as an immediate priority. We will let you know as soon as it's fixed. Really sorry for the inconvenience caused.
EDIT: Servers are coming back online, most players will be able to login and we'll have the remaining ones online again as soon as possible. I would advise to not do any risky content just yet because we'd like to ensure all the servers are OK.
EDIT 2: We see reports of worlds going offline again, it's being investigated. Again we are really sorry for this.
Update - we estimate this to be resolved in the next 20 minutes. We are restoring corrupted files on the RS3 side of things and once that's finished players should be able to login shortly after. I will update if this changes.
We are very sorry for the downtime. Thank you for the kind awards aswell that is really sweet of you guys. I will pass your thanks on to the technical team who do deserve the praise for all the hard work theyre doing in getting the servers back up :)
Edit - still working on getting the servers working again - they were temporarily fixed then went back down. Stand by!