Thank you for your detailed and involved post. First thing in the week too. Mondays must suck for PR.
I think PR probably enjoy their Mondays. Me in Community Management however...
Jokes aside, there's no right time for this, and we won't ever moan about having to deal with it. Problems are there to be solved. We want to give you the best possible experience, and that goes beyond just game content.
Hey all. I want to thank you, seriously. There's been more than 10,000 of you to respond to this so far.
I want to address the feedback you're giving to. Firstly, a bit of context into why this survey is a thing and how it came about. We (as an Old School team and product) want to know more about what you think about the game, what you want, (more importantly) what you don't want, how you'd prefer to hear news, and then a few topical things like polling and graphical changes. We then worked with the Research and Strategy team to build the survey.
There's a lot of feedback about the various pieces of contact information we're asking for. In hindsight, I think we should be explaining why we're asking for it. We ask for a phone number so we can talk to you directly (it'll definitely be somebody from Jagex), and it won't ever be passed onto anybody else. Some people clearly aren't comfortable providing that, so I don't see why we shouldn't be asking for a Discord co...
Read moreThank you Sween.
I hope to see Jagex's official response be made public, and that people who act like this are made an example of for the rest of the game. This nonsense needs to stop, and I appreciate your response.
I replied to a similar comment here: https://www.reddit.com/r/2007scape/comments/glfy2z/dear_jagex_if_you_dont_have_time_to_open_a_formal/fr1qou3?utm_source=share&utm_medium=web2x
I don't envisage us sharing the results of this specific incident (we don't tell you about specific accounts we ban or mute or disqualify etc), but I'm very...
Read moreIt's massively important that players use the in-game report feature
This is honestly news to me. I thought in RL the report button is changed a timer for a reason: because the timer is actually useful.
I think I can speak for most when I say we've given up thinking it helps. Jagex should do address our lack of faith in the game's built-in report system. If we think it works, we'd use it.
Hey, that's a perfectly valid bit of feedback there. And addressing your lack of faith in the report system was something that we discussed a lot today.
Thanks, Mod Sween. I'm interested to see what results from this.
I don't envisage us sharing the results of this specific incident (we don't tell you about specific accounts we ban or mute or disqualify etc), but I'm very hopeful this will help instigate a change in approach to how we look at toxicity in the game.
🦀🦀🦀🦀🦀🦀🦀Jagex replied!🦀🦀🦀🦀🦀🦀🦀
I think sometimes there needs to be an honest understanding of the time it takes to flag, react, and respond. Office hours are a thing, and we then need to align on a stance and a response.
That's not saying we don't have out of hours monitoring, but that's largely for massively escalation-worthy things like serious game bugs, issues affecting the game worlds. I'm not trying to downplay what's appearing in this thread (and others), but it doesn't fall into that criteria.
This is unacceptable behaviour, and it's not welcome in our game. We're investigating and we'll take action.
It's massively important that players report these things in-game so we're made aware of what's happening, and then we can investigate and take action accordingly. We can't emphasise how strongly we need you to report these things in-game.
For some additional context, the incident being referenced in this thread was not reported in-game and wouldn't have come to light unless images or video footage emerged like they did here.
I'd like to clarify a few other things raised in this thread. Not in terms of this specific incident, but just generally on the subject of toxicity, reports, and investigation:
"Every player in that video should be suspended."
We aren't going to take action against accounts before an investigation concludes. Images or video can be doctored. I'm not saying it has in this situation, but it's why ...
Read moreQualtrics makes some browser add-ons related to privacy light up like a Christmas tree.
Seems like i cannot fill in this survey, what a shame.
Interesting, which add-ons specifically? We'll pass this on.
Im so skeptical about even entering info, first 2 pages: "enter an email, enter your main IGN." Like this is a phishing link gone wrong..
We'll pass on feedback about how it appears. Entering the email is entirely optional, and does not need to be related to your account whatsoever.
As for your ign, we want only the character name, not your login information.
Evening all! Thanks for giving us so much feedback! We've made a lot of changes. They're in the blog now, and the changelist reads as follows:
To hijack this comment, why isn't there a proper way to contact Jagex support for things like this?
If you head to the Old School website and click Support you'll be taken to the Support Centre. If you type 'ban' the article they linked in the tweet will be the first thing that pops up. Clicking the Appeal button will ensure it's checked by the Support team.
Zendesk is software used the Support team. It's got a lot of functionality, namely being able to identify and collate other tweets from an individual to aid more effective and informative action. Presumably the reply in the OP was to this tweet: https://twitter.com/ShannonDebest/status/1256403458296557573?s=19.
In this instance the person in the tweet claimed to be hijacked and banned. The link in the tweet would allow the ban to be appealed and quashed (if it was incurred by a hijacker).
https://secure.runescape.com/m=news/dmm?oldschool=1
The DMM worlds will open on Friday May 1st at 13:00 BST (08:00 ET / 05:00 PT).
https://secure.runescape.com/m=news/dmm?oldschool=1
The following quests will be auto-completed when you first login to a DMM world: Cook’s Assistant, Priest in Peril, Ernest the Chicken, Restless Ghost, Animal Magnetism, The Grand Tree, Tree Gnome Village, Monkey Madness, Dragon Slayer, Goblin Diplomacy, Rune Mysteries, Lost Tribe, Death Plateau, Shield of Arrav, Lost City, Merlin’s Crystal, Druidic Ritual (and 3 Herblore), Heroes’ Quest, Recipe for Disaster Part I.
If you can see the account stats on the OS hiscores, and those stats aren't present when you login, you're almost certainly logging into the wrong account. An account's username (used for logging in) can be different to an account's in-game display name (the name you see on the hiscores).
I'd recommend the following.
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feelsdoxedman
Guess Aussie servers are on their own rip.
Not quite! We often run Aus maintenance separately to other regions because of site differences.
devtrackers.gg