Mayra

Mayra



19 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for the additional information. We shared it with our team for more investigation.

We appreciate your patience while we review your case.

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.


16 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles!

Thank you for your continued support while we investigate this situation. Our team was able to reproduce the issues and they are now looking for ways to solve it.

We appreciate your patience.


15 Jun

Comment
    Mayra on Forums - Thread - Direct

Hey,

Thank you for letting us know. We have now updated your forum rank to allow you to send files and links.

We await your reply.


14 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings @Bourbon,

Thank you for your report. Could you please confirm the revision you see on your Public beta client?

Thank you in advance.

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for getting back to us. Can you please share your log files with us?

You can find it by following:

C:\Users\USERNAME\AppData\LocalLow\TheOutsiders\Metal

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.


13 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Please follow the stated in the Official servers guidelines to submit a ticket:

Read more

12 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Please follow the stated on the Official servers guidelines to submit a ticket. Make sure to select “Official server performance” as the issue type.:

https://funcom.zendesk.com/hc/en-us/requests/new

You can read the full version of the Guideli...

Read more
Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell! And welcome to our forum.

Thank you for your report. We shared the information with our team for more investigation.

We appreciate your patience while we review your case.


06 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings Exile,

Our team requested a bit more information to be able to reproduce the issue correctly.

  1. Could you please provide us with a screenshot of your current progress on the Warmaker Journey?
  2. As well as a list of armor pieces you tried on (if you still remember some).
  3. And a video of you crafting a piece of epic armor and equipping it right after being done?

Thank you in advance.


05 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings from Hell!

Thank you for your report. Can you also share with us from which store did you purchase your copy? (Steam, EGS, Microsoft store)

We await your reply. :metal:


02 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles, and welcome to our forum!

Thank you for this report. Could you share a short video showing what you see in-game, please?

We appreciate your support.

Comment
    Mayra on Forums - Thread - Direct

Greetings, and welcome to our forum!

Thank you for getting back to us. Can you please share your log files with us?

You can find it by following:

C:\Users\USERNAME\AppData\LocalLow\TheOutsiders\Metal

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.


01 Jun

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for the video and additional information. We will ask our team to look into it.

Have a nice day!


31 May

Comment
    Mayra on Forums - Thread - Direct

Greetings,

Thank you for the additional information. We passed it over to our team for investigation.

Have a nice day!

Comment
    Mayra on Forums - Thread - Direct

Hello

Thank you for reporting these issues to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone :smile:

You can find it here: NEW Bug Report Template

Thanks in advance!


30 May

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for this report. Could you share a short video showing what you see in-game, please?

We appreciate your support.

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for this report. Could you share a short video showing what you see in-game, please?

We appreciate your support.

Comment
    Mayra on Forums - Thread - Direct

Hello @Lostmuppet,

We registered the information you shared on the video. However, in the future please submit a separate bug report for issues in different locations. We would appreciate it. :pray:

Thank you for your assistance in this investigation. Have a great day!

Comment
    Mayra on Forums - Thread - Direct

Greetings Exiles,

Thank you for this report. Could you share a short video showing what you see in-game regarding the issue with the return of materials, please?

Also, can you share the server settings and what items you’re not receiving the right amount of? It would help us a lot in reproducing the situation.

We appreciate your support.