Mayra

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account’s challenge multipliers.

Make sure to select “in-game purchase” as the issue type.

Have a great week!

Greetings @Sethz,

Thank you for your report. Would you be able to share a screenshot of the in-game map pointing to the location of your base?

Also, could you record a short video to display how often you see those pink textures and how much time it takes for them to properly render?

We await your reply.

Hey,

Not at all, thank you for asking. You can play normally, we gave the team a backup of the server for the investigation.

Have a great week!

Greetings Exiles,

Thank you for tagging us. Our team is currently working on this issue for a future patch. No ETA we can share at this time though.

We appreciate your patience and support with this matter.

Greetings,

Thank you for your reply. Please try to drag the file over to the text box. Or, if you prefer, you could also upload it to Google Drive or to a similar platform and share the link with us.

We appreciate your support on this matter.

Thank you both for the additional information. We asked our team to investigate where is this hatred coming from!

Have a great weekend!

Thank you for sharing. Sadly the videos seem to be set to private. Could you change them to “unlisted” instead?

Greetings!

Please check the following announcement regarding this situation:

Greetings!

Please check the following announcement regarding this situation:

Greetings Exiles,

We identified a situation with the New Lands portion of the Isle of Siptah. With severe performance issues that are affecting players in the area or nearby. As well as preventing or crashing upon loading when the characters are located on the premises.

Therefore, we decided to pause the decay timers on all Xbox Isle of Siptah official servers until we have a solution to put in place. Official servers will start to pick up on this change on the next daily restart and remain disabled until further notice.

Thank you to all the players that came forward to assist us in finding and pinpointing the issue.

We appreciate everyone’s patience while we work on improving our Lands.

Greetings Exile,

Thank you for your report. Please follow the stated in the Official servers guidelines to submit a ticket:

Greetings Exile,

Thank you for your report. We understand you observed this in multiple servers, but could you give us a couple of examples of official ones?

Also, could you record a short video to better showcase the issue?

We appreciate your support.

Greetings,

Thank you for the additional information. We will ask our team to look into it.

Please let us know if you notice any other issues on our Lands.

Greetings Exiles,

Thank you for the additional information. We will ask our team to investigate it further.

Please keep an eye on our announcement channels for more news.

Greetings @Narmiel,

Thank you for your report. Could record a short video showcasing the issue?

Also, can you share the name of the blacksmith you have on the workbench? If you tried any others please share their names too, please.

We await your reply.

Greetings Exiles!

Thank you for reaching out once more. We have now confirmed the issue and we’ll start working on a solution for it.

We appreciate your patience and collaboration while we investigated this matter.

Greetings Exiles!

Thank you all for the confirmation about the area your characters were located. We have now confirmed this is the same issue with that part of the map and we’ll start working on a solution for it.

We appreciate your patience and collaboration while we investigated this matter.

Greetings,

Thank you for getting back to us. Can you please share your log files with us?

You can find it by following:

C:\Users\USERNAME\AppData\LocalLow\TheOutsiders\Metal

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exile,

Thank you for letting us know. Can you confirm that you are playing on the PC version of the Game pass, please?

We await your reply.

Greetings Exiles,

Our team has found that the southern region of Siptah (New Lands, below the main island) seems to have performance issues that could lead to crashes and freezes.

On that note, could you all please share if your characters were around that area when you first started to experience the issues?