Mayra

Greetings Exile,

In the future, please consider using the bug template to speed up the registering of your report.

Can you share with us if you noticed this behavior on Singleplayer or Online match?
If online, please share the server number and your Funcom ID.

Feel free to reach out in private if you prefer.
We await your reply.

Greetings Exile,

Thank you for your report. Can you share more information with us?

Please let us know if this is happening only when you log in to the server or at random.
Can you also tell us what type of building pieces are placed in the problematic areas?

We await your reply.

Greetings Exiles,

@Slc we regret that your situation hasn’t been solved yet. Could you share the number of the first ticket you sent?

We’ll ask the team over our Help center to follow up as soon as you share the number.

Thank you for reaching out.
Have a nice week!

Greetings Exiles,

To continue this investigation our team asked for a bit more information. Please reply to this message with:

1. Server number
2. Character and clan name
3. Funcom ID
4. Last date and approximate hour you experienced this situation

We urge you to take a moment and fill in all the requested data. This will help us find the exact moment the issue happened within the server logs and assist in pinpointing what’s happening.

Thank you so much for your attention and support.

Greetings Exile,

Thank you for reaching out to us. Have you tried without any active mods as well?

We await your reply.

Greetings Exile,

Thank you for your report. Please follow the steps to verify your game files:

1. Open Steam
2. In Library, click with the right button on the game and select “Properties”
3. Select the Local files
4. Select Verify integrity of game files….

If the issue persists, please feel free to reach out in private and share your logs with us.

Thanks in advance.

Greetings Exile,

Thank you for your report. Can you please share the location where you noticed the follower wasn’t behind you anymore?

Thank you in advance.

Greetings Exile,

Thank you for reaching out to us. Please submit a ticket to our Help center so our team can investigate what’s happening in your account.

Make sure to select “in-game purchase” as the issue type.

Have a great day!

Greetings Exile,

Thank you for your report. Can you please share a screenshot of your event log?

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings Exile,

Thank you for reaching out to us. We asked our team to investigate the server.

If needed we’ll update this thread with more news.

Greetings Exiles,

Thank you for reaching out to us. We asked our team to investigate the server.

If needed we’ll update this thread with more news.

Greetings Exiles,

Thank you for reaching out to us. We asked our team to investigate the server.

If needed we’ll update this thread with more news.

Greetings Exiles,

Thank you for getting in touch with us once more. Our team is investigating the server again.

We’ll keep you posted when we have more news.

Greetings Exiles,

The issue with the database was corrected. And with it, there was a rollback to before the situation started to avoid replicating the issue further.

We hope everything works as intended from now on.

Thank you all for your patience and support during this investigation! Enjoy the Lands!

Greetings,

Thank you for your reply. In that case, we’ll send your case to our team for further investigation.

Please keep an eye out for your forum notifications as we may reach out to you again in private to request more information.

Greetings Exile,

Thank you for getting back to us. Can you confirm you completely removed the game from the game pass version before installing it via Steam?

We await your reply.

Hey!

Thank you for your reply. Please upload the video to Youtube, Google drive, or a similar platform and share the link with us.

Regarding the server situation, please submit a ticket to our Help Center under “Official server performance” and our team over there will take the proper measures.

We appreciate your support.

Greetings Exile,

Thank you for your report. Can you please share your log files with us?

You can find it by following:

Steam\steamapps\common\Conan Exiles\ConanSandbox\Saved\Logs

Feel free to reach out in private via direct message if you prefer.

Thank you in advance.

Greetings,

Thank you for reaching out to us. Here are some ideas of what could impact or provide that error message. Please try the following:

• Update Windows (no need to change to Win11 though, just update the current version you have)
• Update Graphics Driver
• Change to Default Graphics Card
• Verify files in Steam
• Disable NVIDIA Geforce/ AMD Radeon Experience Battery boost
• Disabling Antivirus/Firewall Software
• Turn off Overclocking and SLI Technology
• Reduce PC’s energy consumption

Make sure to reach out if the issue persists.
We hope this helps!

Greetings Exile,

Thank you for your report. Could you record a video and share it with us to better showcase the behavior you’re describing?

Thank you in advance.