Roxx

I am very sorry that you’ve run into this bug – our CS team is actively working through this issue to determine how to resolve it for all affected players. Opening up your ticket was not fruitless as it lets the team know your account is one of the ones affected, so when a resolution is in place we will be able to fix it quickly for you.

We definitely hear and understand the requests for a server transfer feature, and agree it is extremely important. However, as the feature does not currently permanently exist in any version of Lost Ark, this is not something we have the ability to implement immediately and will have to work through possibilities for with Smilegate RPG.

I have an update to this I will be able to provide later today

We are working on addressing these things throughout the course of the day with all hands on deck – while there are still pieces to be resolved, you can see our latest updates and progress on each issue below…

Today at 1:45 PM PT (9:45 PM UTC) we will be limiting the creation of characters by new players on servers that have extensive queue times. If you already have a character on one of these servers, you will still be able create additional characters for your Roster, but new players will not be able to join or create characters.

The following servers will have character creation limits put in place:

NA West
Mari
Valtan

NA East
Azena
Una
Regulus
Avesta

EU Central
Kadan
Trixion
Thirain
Zinnervale
Asta

This character creation limit will remain in place for the foreseeable future, and we will provide an update when it is eventually removed.

When this happens today, we will immediately be opening the following new servers for players:

EU Central
Beatrice

NA East
Elzowin

Though these servers are opening now, additional s...

Yesterday, a database timeout led to multiple claims of Founder’s Packs and Twitch Drops for some players. This affected less than 4% of all accounts, with the majority of these players only redeeming 1-2 extra items, which did not include any additional Royal Crystals. We worked quickly to deploy a fix that has prevented additional items from being created, and are currently working with Smilegate RPG to revoke the items that were created during the period that this occurred. We expect this fix to come later today, as it is a priority for the team to keep the in-game economy intact.

Thank you for your patience, and we will provide an update as soon as possible.

It would be a great solution, but unfortunately the feature does not exist in the client right now so it is not something we can do with speed

Right now CS will be able to fix this manually if you submit a ticket. We are also looking to see if a broader fix can be put into place, but in the mesntime please submit those tickets and know it will get addressed

I understand that, and will work to get information on this plan as stated. But if the bug is occuring again, then that means the fix did not work so I need to let the team know.

Good morning. First and foremost, can any players please report if they have seen this happen further this morning?

Though the issue was fixed yesterday, if it has returned, that is important information for me to have. In the meantime, I will try to collect more information from the team on plans for addressing this further

No worries – this issue is fixed and players are no longer receiving duplicate packs

This was edited as well, just took a minute to get those fingers moving

Are you playing a female gunner? the hats/headpieces sometimes alter the way headgear looks, and you can hide them if so

Thanks! This is in the process of being addressed, but you will not be banned for experiencing a bug.

Good catch! I suspect this is because the Cerberus mount is exclusive to the Western version of the game, so no Korean audio was ever implemented for it.

I’ll share with the team and see if we are able to get this fixed.

Hi, this has been fixed on the Steam-side. Please see the following: Korean VO Pack DLC Fix

This has been fixed!! Korean VO Pack DLC Fix

Just shared a fix here: Korean VO Pack DLC Fix

This is being worked on, and you should no longer receive duplicate items

Can confirm this is an effect of the hat, but you can hide hat visibility in the equipment menu until you get a new one