Sarealac

Hello everyone!

It seems like this issue may be with the Playstation not being able to save games properly. Could you please ask for assistance here: https://www.playstation.com/en-us/support/

If they can’t find any solution to your issue, please contact us again and we will investigate it!

Thank you in advance.

Hello everyone,

Some of these crashes should be fixed with the upcoming update for the game as you can see in our Patch Notes for the Public Beta: Public Beta Client - Age of War Chapter 1 Update (2023.05.23) - #2 by Ignasi

In case they are still an issue after this, please make sure to let us know so we can continue our investigation.

Thank you for everyone’s patience and cooperation.

Hello @Mohscen,

Unfortunately, that’s all the information we can share at the moment. If you would like to leave feedback or get in touch once more, please do so at Zendesk 3.9k.

Thank you for understanding.

Hello @Mohscen,

Could you share your ticket number with us so I can poke my colleagues over at Zendesk to have a look?

If you prefer you can do it over DM

Thank you in advance.

Hello @gUzAnO,

Sorry to hear you are experiencing this issue.

Could you please let us know the server and the respective location you are in so we can investigate? Please make sure to attach a screenshot of the map pointing to this location so everything can be quicker!

Thank you in advance.

Greetings Exile,

I’m sorry you are experiencing this issue.

Could you send us a video of you saving the game and logging back in so we have a better understanding of all the steps taken?

Thank you in advance.

Hello,

Thank you for bringing this issue to our attention.

Could you please send us a photo of the error message you are getting so we can have a better understanding of the issue?

Thanks in advance

Hello everyone,

Thank you for bringing this issue to our attention.

Could you send a video of this situation so we can have a better idea of how this issue manifests?

Thank you in advance!

Hello @mactastic28,

Thank you for reporting this issue to us, but could you please use the given Bug Report Template?

This template has most of the information we need to start investigating and will make the process a lot quicker for everyone

You can find it here: ...

Hello!

I’ll poke around and try to find an answer for you guys

But we’re glad everyone enjoyed this post

Hello,

Just like @sestus2009 said, my colleagues over at Zendesk would be more suited to help you with this issue!

Here is the link for you to submit a report to them: https://funcom.zendesk.com/hc/en-us

Hope it helps

Hello,

I’m sorry to hear that.

Could you please share your request Number so I can poke my colleagues over at Zendesk to give it a look?

If you prefer you can PM me this information

I’ll await your response!

Hello,

Thank you everyone for explaining the situation.

If you’d like more information about your suspension, please poke our colleagues over at Zendesk. They’ll be able to give you more information about the duration of this suspension and the reason for it.

Thank you for your comprehension.

Hello everyone!

Thank you so much for all the info and thank you @sestus2009 for the images Our team was made aware of this and they will investigate it as soon as possible!

Hello everyone,

Could you please send us an image/video of how this looks on your side so we have a better understanding?

Thank you in advance!

Hello @Derangedxzombie,

Could you please send us an image/video of how this looks on your side so we have a better understanding?

Thank you in advance!

Hello @Derangedxzombie,

Could you please send us an image/video of how this looks on your side so we have a better understanding?

Thank you in advance!

Hello everyone!

Thank you for all the information, I already passed it along to our team and they will investigate it as soon as possible

Hello @GamingSlade,

Our team needs a bit more information. Are you using Creative Mode or the “Unlock All Recipes“ cheat from Admin Panel?

Thanks in advance!

Hello @sestus2009,

It would be best to go ahead and do the bug report

Here are the links if you need them: