Seawolf

The fix is still being worked on, but my understanding is it is a matter of days, not weeks. If that changes for any reason I will loop back.

You should check out this article for more context.

There will be folks who it isn’t in their interest to move to a new region and lots of folks who it will be appealing to. We will have to monitor and do what we can to help players spread out through the available servers to play on.

Server Transfer functionality is indeed a critical ask for the developers. Unfortunately, it wasn’t ready in time for launch but it is something we would also like to see implemented.

I am not by any means a server expert, so I couldn’t imagine the complexities involved in your recommendation but I can certainly share your idea with the team.

Thanks for these reports, moving to the bug report section so the right team members can see it.

Just wanted to say, I appreciate everyone’s thoughtful feedback and concerns.

My understanding is character transfer functionality does not exist at this time. That functionality certainly would have saved a lot of players headaches.

Hey folks, I apologize for this continued frustrating experience. The team is working on a fix that will solve this at scale. And we’re also working on a compensation plan for this poor experience you are all having. My recommendation is start playing on an alt and we will provide updates on this as soon as we have confirmed all the details. Again, I know how awful this entire experience has been. I am working with the team to make it right.

At 6:45pm PT/2:45am UTC we will be restarting the following servers.
Kadan
Zinnervale
Wei
Inanna
Thaemine
Antares
Ninevah
The downtime should be very short.
Thank you for your patience.

Hey everyone, sorry for the lack of communication today. I am here working on individual requests but our focus is a solution at scale to help all of you and compensation for this poor experience. I will share details when they are finalized.

Yes, you do need to be online with the affected character in order for me to help today.

Yes, I will definitely be working on individual solutions today and will have other folks jumping in to help when possible.

We want to apologize for the experience you’ve been having with your characters that were impacted by the Galatur server crash last week. While we have been doing our best to address as many of these cases one by one we realize that your patience can only extend so far.

The team has been working on a script that may be able to solve this at scale. Since it is still being developed, we don’t know the details yet of exactly how it will work or if they will be successful in implementing this solution.

Looking ahead there are two paths.

The first potential outcome is we’re able to solve this issue for everyone using a script and we compensate everyone affected by this issue for all the lost time playing these characters and for this poor experience.

The other is possible outcome is that we weren’t able to solve it with a solution that fixes this problem for everyone in which case we compensate everyone for the loss of that character in addition to the loss of...

I tried to see what auto-completing would do, glad it worked. Pinged me if you have any other weird issues.

You have the FInding the Arks quest, so we’ll need to know your last subquest for it in order to help.

We have CS processing tickets, Cy and I are working through this thread, and I also have a list I am working through. So we’ll do our best to be fair but the order is a little all over the place due to various inputs.

I think you are sorted now.

@Cyfy Thank you so much for all the help. You are a legend.

I wasn’t able to resolve this issue, you will need Customer Support’s help.