Seawolf

Sorry I wasn’t able to resolve your issue, you will need to work with Customer Support.

Can you share a screenshot of your Quest Journal?

What was your most recently completed Finding the Arks sub-quest?

If you already have main story line quests or World quests on your account but they aren’t working correctly. We are able to assist if they are just missing completely. If you started “Finding the Arks” it may be more difficult to resolve your issue and Customer Support will need to assist you.

There are several ways folks can receive help, either a CS agent will clear your ticket or Cyfy or myself will see your post and clear the issue. If you are offline or have a more complex issue with your quest state, only Customer Support will be able to help you resolve the problem.

You need to be logged into the affected character for us to help.

Was this improved for you?

We have myself and Cyfy processing requests here and CS is also closing tickets in their queue.

Do you know the name of your most recently completed Finding the Arks sub-quest?

Yes, Support is also working on this issue and some of the more complicated cases. In addition we are working on a solution that will work at scale.

You can submit a support ticket and they will be able to help, we’re just able to do our best to help folks who are online right now.

Thanks will let the team know.

I cannot help solve the issue if this character is offline.

Yes, you be logged into the character experiencing the issues.

If you have the Finding the Arks quest please post your most recently completed Finding the Arks subquest and I will also try to resolve those.

Hey everyone, I really appreciate your patience, I apologize it is a slow process but I will be here working on this for the next 12 hours.

I am only able to help with the Main Storyline Quests but Customer Support can help with any other missing content.

I cannot resolve the Finding the Arks questline yet, so you’ll need a CS rep to help.

Yes, unfortunately for me to be able to help fix the issue you do need to be online with that character.

Hello! I am back and I will start trying to help fix this issue for any of the characters listed in this thread that are online.