I'm not sure what relivance this has to either the post you quoted or this topic as a whole for something that could and should have been a PM or myself or any TM who are happy to assist with any report related issue.
However to answer your question/statement, we don't just have volunteers processing reports but also developers and QA staff too. We moved to the new bug reporting platform based on community Feedback that the previous forum based system was too restrictive and hard to follow. So we made the process simpler, easier and open to anyone with a Gaijin account.
The side effect of that however is we have seen a 2500%+ increase in the number of reports created. Many of which are spam, rants, non-bugs or a plethorea of other matters. This even with a massive increase in the number of people handling reports both in staff and volunteers positions, the sheer number of increased reports is a problematic issue.
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