TrevzorFTW

Maintenance is now complete

Thank you for your patience

Adventurers!

We will be applying the hotfix we just pushed to EU to the US East, West, and South American regions. This update will be happening at 2022-02-16T07:00:00Z and will take approximately three hours.

Thank you for your patience and understanding.

Adventurers!

After last night’s hotfix we have seen a large influx of server instability issues on the EU region. We have received a new hotfix and will be deploying it tonight to the EU region. This update will be happening at 2022-02-16T05:00:00Z and will take approximately two hours.

Thank you for your patience and understanding.

Adventurers,

We are going to be performing maintenance at 2022-02-15T07:59:00Z to deploy a hotfix to apply the following fixes:

• Added stability improvements for EU Central servers.
• Fixed an issue where dying the Northern Lawmaker skin on any Warrior sub-class would prevent the skin from displaying properly.

This downtime should take approximately 3 hours.

Heroes of Arkesia!

It has been an amazing first week. We’ve seen incredible support from our players and we want to express our gratitude for helping make Lost Ark as big as it is here in the West! We are also very aware of issues that the community have been experiencing and wanted to take some time and address some of the top concerns we have seen in the past few days.

Missing Premium Content and Store

We have received reports and have confirmed that items are missing from Product Inventory, the Store is unavailable in-game, and Crystalline Auras are missing from characters.

While these things sound like they could be different issues, they are actually all linked to one root cause. For these entitlements, two different servers need to talk to each other, the game server and the commerce server. Right now there is an issue where the commerce server, due to the massive load that it is experiencing from how many people are playing Lost Ark, fails to pro...

Hey everyone,

The forums are not a place were we can help you with game bans as that is handled by our Game Moderation team. To reach the GM team, please follow this link: Appeal a ban - Support | Amazon Games

Because of this and because this thread has steadily been devolving into attacks against other users, I am shutting it down.

Thank you for your understanding.

While we are ok with constructive criticisms, non-constructive and hyperbolic threads are not ok.

Please help keep the community constructive and civil.

This thread is now closed

Thank you for your understanding

Downtime is now complete.

Thank you for your patience and understanding!

Adventurers,

We are going to be restarting US West - Valtan at 2022-02-13T05:00:00Z to address an issue with infinite loading screens.

This downtime should take approximately 30 minutes.

This downtime is now complete.

Thank you for your patience and understanding!

Hey there everyone!

In talking with our server team they are asking that everyone experiencing G0x9-SPELPWP1P2NT or similar errors to try and fully log out of the game and then try and log back in.

If you are still having issues would you kindly provide the following information (again, if you already have above):

• Region:
• Server:
• Location you were last in while playing (i.e. Luttera Castle):

Thank you for your help as we investigate further!

Adventurers!

UPDATE: We will be restarting all servers in the South America region to address some issues our team is investigating. This will happen at 7:30pm PT This will take approximately 30 minutes to complete.

We are investigating issues we are seeing with our South American servers. We will provide any updates if needed.

Thank you for your patience and understanding!

Greetings, adventurers!

The Lost Ark servers will be coming down 2022-02-11T13:00:00Z for a hotfix. Downtime is estimated to last up to 4 hours.

Issues being addressed in this hotfix include the following:

• Fixed area chat, which now will allow all players to talk to other players in a given area.

• Fusion Material rewards from the Welcome Challenge have been increased to better support player progression.

• Mari’s Secret Store will now display the regional server time instead of UTC.

• Fixed quest dialog UI to avoid text overlap on certain 4K resolutions.

• Player names will no longer be shown as “Unknown Player” in Voice Chat UI.

• The words “Royal Crystals” and “Crystalline Aura” are now displaying in non-English languages in the Steam overlay when finalizing a transaction.

• Fixed the title “Nightmare” which was d...

Hey!

I’m glad you got it resolved!

Good luck in Arkesia!

I saw your post in the Discord and now I am seeing you here

What you are experiencing is super weird. I can’t make it happen on either my work machine or my personal machine in either Chrome or Firefox.

This might be something that isn’t within our control.

Thank you for letting us know that it may be happening though! I’m letting our creator team in charge of this campaign know about the issue you are having.

Hey everyone,

Unfortunately Amazon Games does not have publishing rights to all countries. The regions that we do have publishing rights to can be found on our FAQ page.

Thank you for your understanding.

Hey friends!

This issue sounds odd and doesn’t seem to be happening for everyone. Can you give us some more details? What region were you starting from? Where were you trying to go? Any other things that may help our team investigate the issue.

Hey everyone!

Thank you for the report! We are looking into this issue now. If you folks see any other pieces of information that may help us track this issue down (other classes, specific skills, specific language packs) that would be most appreciated!

Thank you for your help!

Hey everyone!

We are investigating the Connection Timeout issue with Steam right now. Stay tuned for updates as we get them!

We appreciate your patience

This is implemented in Lost Ark. Our Game Moderation team reviews all reports before taking action, nothing is automated for in game reports. Multiple reports only brings an issue to the Game Moderation team’s quicker.