Ubi-Baron

Ubi-Baron



10 Aug

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@migjkyo Thank you for reporting this to us, we're sorry to hear that's been occurring.

Just to confirm, as you mention some steps already, have you tried running through the full steps in the guide here?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@migjkyo Thank you for reporting this to us, we're sorry to hear that's been occurring.

Just to confirm, as you mention some steps already, have you tried running through the full steps in the guide here?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@p-p-iii Thank you for getting back to us, we're glad to hear that you were able to get the game running.

Unfortunately Czech is not a Supported language for Subtitles, as you can see the available language options ...

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Comment
    Ubi-Baron on Support Forums - Thread - Direct

@p-p-iii Thank you for getting back to us, we're glad to hear that you were able to get the game running.

Unfortunately Czech is not a Supported language for Subtitles, as you can see the available language options ...

Read more
Comment
    Ubi-Baron on Support Forums - Thread - Direct

@the_bdup Thank you for getting back to us.

If you check the Windows Error Reporting, do you see crashes for the game and if so could you provide the information it shows here?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@the_bdup Thank you for getting back to us.

If you check the Windows Error Reporting, do you see crashes for the game and if so could you provide the information it shows here?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@devourcolossus We're sorry to hear that's returned in that manner.

Does it state that the Save is corrupted or does it just not appear in-game?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@devourcolossus We're sorry to hear that's returned in that manner.

Does it state that the Save is corrupted or does it just not appear in-game?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@lili84rc0d3lili Thank you for providing that video.

Does this occur only in Sunlit areas, or do you also see it from other light sources inside?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@lili84rc0d3lili Thank you for providing that video.

Does this occur only in Sunlit areas, or do you also see it from other light sources inside?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@P4r4d0x5297 Apologies for our delayed response.

If you purchased a different copy of the game, on the same account and platform, you shouldn't lose any game progress as your Save data should carry over.

In terms of Download, you may just need to download the additional content instead of the full game, as the files should be on your system.

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@P4r4d0x5297 Apologies for our delayed response.

If you purchased a different copy of the game, on the same account and platform, you shouldn't lose any game progress as your Save data should carry over.

In terms of Download, you may just need to download the additional content instead of the full game, as the files should be on your system.

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@minipouss We're glad to hear you were able to get that resolved, thanks for the update!

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@minipouss We're glad to hear you were able to get that resolved, thanks for the update!

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@longjohn119 Thank you for providing that thread.

@Neil1511 Were you able to try rolling back the drivers, to see if that helped with the issue?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@longjohn119 Thank you for providing that thread.

@Neil1511 Were you able to try rolling back the drivers, to see if that helped with the issue?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@iselol Thank you for reporting this to us, we're sorry to hear that's occurred.

Unfortunately there's no way for us to edit or fix a Save file, so unfortunately if a Quest cannot be triggered in the later Save the only option may be starting from the previous one.

I assume you've been to the exact areas where the next Quest is given, you mentioned traveling around, and there's no sign of the next steps there?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@iselol Thank you for reporting this to us, we're sorry to hear that's occurred.

Unfortunately there's no way for us to edit or fix a Save file, so unfortunately if a Quest cannot be triggered in the later Save the only option may be starting from the previous one.

I assume you've been to the exact areas where the next Quest is given, you mentioned traveling around, and there's no sign of the next steps there?

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@alexisgeorge Thank you for reporting this issue.

We're sorry to hear you've encountered that, could you provide a video or screenshots of where they are at the moment?

Unfortunately I suspect there may not be a way to progress past this due to the inability to reset a quest or state without loading earlier Saves.

Comment
    Ubi-Baron on Support Forums - Thread - Direct

@alexisgeorge Thank you for reporting this issue.

We're sorry to hear you've encountered that, could you provide a video or screenshots of where they are at the moment?

Unfortunately I suspect there may not be a way to progress past this due to the inability to reset a quest or state without loading earlier Saves.