Ubi-Borealis

Ubi-Borealis



29 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

@sicplagu3 - Apologies for the delayed response! I've now opened up a support ticket for you (13973753), which you should be find by logging into your account on the Ubisoft Support website. Would you be able to ...

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    Ubi-Borealis on Support Forums - Thread - Direct

@sicplagu3 - Apologies for the delayed response! I've now opened up a support ticket for you (13973753), which you should be find by logging into your account on the Ubisoft Support website. Would you be able to ...

Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hey all!

We're glad to hear that you've been able to successfully fight Regan now! As we've had no new reports of this issue following TU 1.1.1., we will now be setting this case as resolved. If you are still unable to start the fight with Regan, please don't hesitate to update this thread so we can take a closer look.

Good luck with the rest of your viking adventures! 😄

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello all!

I've merged a few threads together into one singular thread regarding settlement NPCs (such as Reda) spawning into the world dead. If only your Raiding crew is spawning in dead, please can you check out this alternative thread instead. Thanks!

I'd like to collect some more information about this so we can submit a report to the development team for further investigation.

If you're affected by this issue, please can you provide us with the following information:

  • Which NPCs specifically are spawning in dead
  • When did you first notice this? Please be exact as possible (such as after with quest, or after a specific update)
  • Has fast-travelling/loading an earlier save/resetting the game helped to resolve...
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28 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

@safa69 - Thanks for sharing your case number! I've now passed on your video to the development team for further investigation 😊 At this moment in time, we shouldn't need anything additional from you, but if we do require any more information we'll ask for it within this thread.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

@safa69 - Thanks for taking the time to answer those questions for me, and for sharing your experience 😊 Would you be able to send any images or provide a video that shows your HUD has vanished, so we can add this to your report? Thanks!


27 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

It's great to see that this fix has helped so many of you! If anyone is still unable to interact with Tove, please ensure that you try these steps first:

  • Try to talk to Tove
  • Create a manual save
  • Shutdown the game and relaunch it (Desynchronizing, reloading a save, or returning to title screen is not enough)
  • Load the manual save created above and check that a cloud save has been created
  • Close the game again, then load up the cloud version of the manual save that was made previously.


You should now be able to talk to Tove again! If you're still unable to interact with Tove after following these steps, please don't hesitate to update the thread so we can take a closer look. Thanks all! 😊


26 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello all!

I've gathered a few reports that the HUD has began to disappear/is missing following the quest "Road to Hamartia." As this issue is slightly different to Halfdan not helping you to force open the door, I felt it was best to open a new thread about the issue so we can keep all the information about this investigation in one place 😊

Please be assured that the development team is aware of this issue and they are currently investigating further. At this moment in time, they have been unable to reproduce the issue on their end. To assist in the investigation, they would like to gather the following information from players:

  • What were you doing before they encountered this?
  • What features are unavailable to you?
  • What quest is currently active?
  • Can you ...
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24 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hey there guys!

Please note that you are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved this thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our official Assassin's Creed: Valhalla Discussions forum for further news and support.

I recommend ... Read more

18 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hello there csvorse! Welcome to the forums

In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our ... Read more

12 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hello there ViridianOhio736!

In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our official Assassin's Creed: Valh... Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hello there r.bain! Welcome to the forums

I apologise for the delayed response. In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Origins Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our ... Read more

11 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hey there guys!

I apologise for the delayed response. In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our official Assa... Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hello there BilFil! Welcome to the forums

In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Origins Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our ... Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hello there Aisha_Ackerman!

In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our official Assassin's Creed: Valha... Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hey there guys!

I apologise for the delayed response. In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed Legacy Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our official Assass... Read more
Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hello there kitikat1301!

I apologise for the delayed response. In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our ... Read more

08 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hello there monogrillo! Welcome to the forums

In future, rather than posting in an old thread, could you please make a new one? Thanks!

Could you let me know more about the crashes? Do you get any error messages at all when this happens? Or do they immediately happen at launch?

Thanks!

06 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hey there guys!

I apologise for the delayed response. In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our official Assa... Read more

05 Jan

Comment
    Ubi-Borealis on Support Forums - Thread - Direct
Hello there AdamParamedic! Welcome to the forums

I apologise for the delayed response. In future, please ensure that you post in the correct forums for your query. You are currently in the Assassin's Creed: Odyssey Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our ... Read more