Ubi-Borealis

Ubi-Borealis



12 Feb

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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there arvin_sama! Welcome to the forums

I'm sorry to hear this. Please be assured that the development team are taking a closer look at this issue. At this moment in time, we have no further information to share regarding the investigation. Once we have an new updates to share, these will be posted within the forums, so please keep an eye out for these.

Thanks!

11 Feb

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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there Mcjunfire! Welcome to the forums

I'm sorry to hear this. Can you let me know if you're launching the game via the Ubisoft Connect launcher or the Steam launcher?

Are you unable to buy the pass directly from the Steam Store, rather than using the in-game store?
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    Ubi-Borealis on Support Forums - Thread - Direct
Hey there Soldier_of_Dawn!

Thanks for reporting this. We're aware that an issue affecting connectivity took place yesterday. This should now be resolved.

If you're still encountering thi... Read more
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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there SneeryAsh94815!

I'm sorry to hear you're encountering connectivity issues. Do you get any error messages when you're disconnected from the game? If so, please can you share them with us here. Thanks!
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    Ubi-Borealis on Support Forums - Thread - Direct

Hey there @safa69!

At this moment in time, we have no further updates to share regarding the investigation. The development team are still interested in collecting the save files of affected players, as well as the additional information requested below.

Once we have any new information to share regarding the investigation, we will reach out within the forums. Thank you for your continued patience as the team takes a closer look at this 😊

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    Ubi-Borealis on Support Forums - Thread - Direct
You're welcome, mbeastj! Don't hesitate to reach out if you require further support

10 Feb

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    Ubi-Borealis on Support Forums - Thread - Direct
Thanks for clarifying, mbeastj!

Please note that this game cannot be transferred across platform. If you purchased the game on PS4, then you will only be able to play the game on PS4. If you'd like to play the game on PC, you will need to purchase the PC edition of the game.

Additionally, please note that cross-progression is not currently support within For Honor. You can read more about this here. If you started a new game on the PC, you would also need to start a new save file.

If you choose to play the game again... Read more

09 Feb

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for taking the time to share this, @bobtobobb5397! I'm glad to see that this has helped other players to unlock the achievement 😄 I'll share this with the team!

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for taking the time to share this, @bobtobobb5397! I'm glad to see that this has helped other players to unlock the achievement 😄 I'll share this with the team!

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    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for taking the time to share this, @bobtobobb5397! I'm glad to see that this has helped other players to unlock the achievement 😄 I'll share this with the team!

...

Read more
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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there mbeastj! Welcome to the forums

I'm sorry to hear that you're having trouble downloading For Honor. Just to clarify - Have you purchased the game on PS4 and you're now unable to download it from the PlayStation Store? Or have you purchased the PC edition of the game, and you're now trying to download it onto your PS4?

Thanks!

08 Feb

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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there what_the_f_man!

I'm sorry to hear that you're experiencing connectivity issues. Just to clarify - are you unable to connect to the servers at all? Or are they just taking a long time to connect?

If you haven't already, I would also recommend checking out our connectivity FAQ, as this will help to ensure that your connection setting are working optimally. Thanks!
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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there HuddledQuill52! Welcome to the forums

I'm sorry to hear you've encountered connectivity issues. When you were disconnected, did you receive any error messages at all?

If you haven't already, I would recommend that you try these connectivity troubleshooting steps to see if they help to resolve the issue.

If you're still encountering connectivity issues after trying those steps, please don't hesitate to update the thread. Thanks!
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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there MikeRMcQueen! Welcome to the forums

In future, please ensure that you post in the correct forums for your query. You are currently in the Might & Magic Heroes VII Player Support forum. I've now moved your thread to our Assassin's Creed: Valhalla Player Support forum.

Please note that these forums are now archived, and that you should visit our ... Read more
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    Ubi-Borealis on Support Forums - Thread - Direct
Hey there RichardofBig!

If compensation is to be made available to players, this will be shared on our official platforms and via notifications in-game. I recommend that you keep an eye out for further news and information.

Thanks!

05 Feb

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    Ubi-Borealis on Support Forums - Thread - Direct

@riah007 - Hello there! Thanks for sharing your own experience of the issue.

If possible, would you be able to provide us with a copy of your save file? If you have already been able to open a support ticket, please can you share your case number here so we can take a closer look? Thanks! 😊

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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there!

Rhyza. & Soldier_of_Dawn - I'm sorry to hear you're encountering connectivity issues in-game. Did the troubleshooting steps suggested by Yubble or MayanKingGaming help at all?

If the issue still persists after trying all the steps on our connectivity FAQ, please don't hesitate to update the thread. Thanks!
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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there the_mat3s! Welcome to the forums

I'm sorry to hear you're encountering this error code. You can learn more about error 7-00000004 here.

I've taken a look, and I'm not aware of any recent outage, degradation or maintenance taking place. Thank you for trying the troubleshooting steps for us already. In this case, I would recommend opening a support ticket so our team can take a closer look at your connection configuration. You can reach our support teams here:
- ... Read more
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    Ubi-Borealis on Support Forums - Thread - Direct
Hello there ozabu10! Welcome to the forums

Please allow 24 hours for the content to be added to your account. If you're still missing Warmonger after this time, please can you open a support ticket so our team can take a closer look at your account. You can reach our support teams here:
- Open a Support ticket
- ... Read more

04 Feb

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    Ubi-Borealis on Support Forums - Thread - Direct
Thanks for providing me with more information, Anodar37.

It's possible that there could be some additional software on your system that could be conflicting with the game and controller, and preventing it from being detected. Could you try running a clean boot and try playing the game with your controller connected via USB for us?

If the issue persists after trying a clean boot, please don't hesitate to update this thread. Thanks!