Ubi-Borealis

Thanks for clarifying for us, HappyCow.0. I'm sorry to hear this. I'll pass your feedback regarding this to the dedicated team.

You're welcome! I hope you have a great day too

Hello there SmoothSeparator!

Please note that we are unable to offer a live service via the forums. We aim to respond to players as soon as we're able to, but this can take longer when contact volumes are higher. We apologise for any delays.

I'm sorry to hear that you've had this experience. At this moment in time, the issue is still under investigation. We currently have no new updates to share regarding this, including an ETA for a resolution. We apologise for any inconvenience caused, and appreciate your patience at this time.

If compensation is to be offered, this will be at the digression of the For Honor team. Please note that the Player Support team has no say in this. We will pass along your feedback to the dedicated team.

If we have any new updates to share, these will be posted within the official forums, so please keep an eye out. Thanks!

Hello there HappyCow.0!

Please note that we're unable to offer a live service via the forums. We aim to respond to posts as soon as we're able to, but this can take longer when contact volumes are higher. We apologise for any delay.

Just to confirm - you're inquiring about another player's high ping. Is this correct?

Does this affect your games at all? If so, how is your game affected?

Thanks!

Thanks for providing that information, Anodar37!

As DS4windows is an additional software, please note that we are unable to provide support for the use of this.

The Sony PS4 Controller should work without the addition of DS4windows. I understand that when you connect your DS4 to the PC via USB or bluetooth, it isn't detected by the game. Thanks for trying another controller. This suggests the problem does not lie with the controller itself.

Can you let us know which launcher you're using to play For Honor from (Ubisoft Connect/Steam/Epic)? If using Steam, are you using Steam Big Picture mode?

Can you please check your controller options for us? You can do this by going to Options -> Controls -> Controller Type. Here, you can see what your controller type is set to. Could you let us know what that is currently set to, and if you're able to change it to DS4 input?

Thanks!

Hello there Pjedrix! Welcome to the forums

To correct this situation, I would like to suggest that you try the following steps:

Please, navigate to the Ubisoft Game Launcher cache folder, by default located here:
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location. Once you have backed up that folder, delete the "cache" folder. After deleting the cache folder, please v... Read more

Hello there Contramaestree!

I'm happy to read about your enthusiasm for For Honor, and your desire to create videos about the game. Please note that the player support team is unable to grant these requests, and I would recommend contacting your local Ubisoft office for more help with this.

You may also want to check out ... Read more

Hello there MrBdur!

I've responded to you in this thread. In future, can you please avoid from making multiple posts, as this can cause miscommunication and a loss of information. It also goes against our ... Read more

Hello there Dv0ta! Welcome to the forums

I'm sorry to hear you're encountering this issue. To begin with, it would be useful to ensure your connection is working at optimal condition. Can you please try the steps on this connectivity troubleshooting article. In particular, please ensure that your port forwarding is correctly configured and that your NAT type is set to green.

If the issue persists after trying all of these steps, please don't hesitate to updat... Read more

Thanks for sharing an image of your error message, MrBdur. You may want to check out this FAQ regarding that error code.

In this case, we would recommend that you restart your console if you encountering this error code. Thanks!

Hello there Parthonaax! Welcome to the forums

I'm sorry to hear you're having trouble connecting to the servers. I've taken a look and service should be available.

If you're still having trouble connecting to the game, I recommend trying these ... Read more

Hey all!

otamuralha - Could you make a new thread about this issue, rather than going off topic from the original post? Please note that this goes against our forum rules. Thanks!

snowking72 - I've taken a look and I can see that our team... Read more

Bellicose1776 is correct! It looks like these emblems were unlocked for all players following the transition to Ubisoft Connect. It's possible there was a little confusion regarding this and whether it was linked to having Ubisoft+, so apologies for that.

Enjoy your newly unlocked rewards!

Hello there TechnoKnight69!

Could you please clarify the issue you're encountering further for me? Are you encountering an EAC error? Or are you just encountering low FPS and stuttering when playing the game?

Have you been able to try any of the workarounds suggested already within the thread, such as these troubleshooting steps?

Thanks!

Hello there BKsnipik272! Welcome to the forums

In future, rather than posting in an old thread, could you please make a new one? Thanks!

I've taken a look at your account, and it looks like you didn't preorder the game before 16 October 2018. In this case, you would not be eligible for the preorder bonus outfits.

If you're unable to access any other content of Marching Fire, please don't hesitate to let us know. Thanks!

Hello there!

This issue is currently under investigation by the development team. At this moment in time, we have no further information to share regarding this. We apologise for any inconvenience caused, and appreciate your ongoing patience as we take a closer look at this.

Once we have any official updates to share, these will be posted within the official forums, so please keep an eye out. Thanks!

Hello there Iammilanmathew! Welcome to the forums

Please note that these are the For Honor player support forums. If you require support with The Crew 2, please can you post within their official forums? Thanks!

Hello all!

Please be informed that the development team are still investigating this issue further. At this moment in time, we have no new information to share regarding this. Once we have any official updates to share, these will be posted within the game forums and on our official platforms, so please keep an eye out.

We apologise for any inconvenience caused, and appreciate your patience at this time.

Hello there!

Please note that this issue is still under investigation. At this moment in time, we have no new information to share, including an ETA for a resolution. We apologise for any inconvenience caused, and appreciate your ongoing patience at this time.

Once we have any new information to share, this will be posted within the official forums, so please keep an eye out.

Thanks!

@sicplagu3 - Apologies for the delayed response! I've now opened up a support ticket for you (13973753), which you should be find by logging into your account on the Ubisoft Support website. Would you be able to ...

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