Ubi-Galaxy

Hey @Asterix201252

Thanks for the assist! It "sounds" (see what I did there? ) like it is a known issue that it is currently being investigated.

We have no updates on this at the moment, but we'll post more information as soon as we get them.

Thank you very much!

Hey @M3rrid3w

I'm sorry that you've had this issue with the Steam version of Anno 1800.

Please get in touch with our support by creating a support ticket, so we can investigate this further.

Thank you very much.

Hey @Nicholas_Steel

Thank you for the screenshots you provided. Would you be able to do some test, so we can check how the game behaves?

We'd need you to test the following:

• If you use DirectX 12, does the issue persists?
• If you swap the monitor position in Windows settings, and set your second monitor to be on the left hand side of your main monitor, does the problem disappear?

To set the position of your second monitor, you could try these steps:

1. Right-click on your desktop and select "Display set...

Hey @jmroche83

Would you be able to provide a screenshot/video of the issue?

This will allow us to have a visual feedback of the problem, that can help us understand the issue.

Thank you very much.

Hey @HankChen_

I'm sorry that you are unable to select the traditional Chinese language on Anno 1800.

Could you please follow this guide, to check if you can find the language in the list?

If the issue persists, please ...

Hey everyone,

As it was mentioned earlier in the thread, we've reported this feedback to our devs.

I do not have new info to share at the moment but stay tuned

Thank you very much.

Hey @Mevelios

Thank you for catching this typo in the campaign event! I have reported it to our game team.

Good job!

Hello @pjh2104

I'm sorry that you've had an issue with Anno 1800.

Is the game crashing when you delete all the houses? Are you deleting them 1 by 1 or all at the same time?

Any information can be useful to identify the problem.

Thank you very much.

Hey @Nicholas_Steel

I'm sorry that you've had this issue on Anno 1800.

Would you be able to take a video of the issue, as it would be very useful to investigate your report?

Thank you very much.

Hey @hostile17w7 and @Asterix201252

I'm glad that you were able to solve this issue. These info can be useful for other players as well.

Thank you for letting us know

Hey everyone,

The issue has been reported and it is currently being investigated. As a potential workaround, you could try to choose the path that will lead to good relationships between Emperor Ketema and Angereb`s Prince Khaleb.

Thank you so much for taking the time to report this problem.

Hey @notmeltorme

We have no news at the moment, as the investigation is still ongoing.

We will provide more information, once the investigation is over.

In the meantime, we would like to apologise for any inconvenience this issue is causing.

Hey @Tormbav

Thank you for letting us know about this issue with the cargo loading/unloading.

Would you be able to take a video of the issue, so we can send it to our game team to investigate the report?

Should you need more information, do not hesitate to get in touch with us again.

Thank you very much.

Hey @Nixer992

Thank you for contacting Ubisoft Support.

In order to complete this achievement, could you test this:

• Buy a flame-thrower or a Pyrphorian Warship from Anne Harlow
• Attack an enemy ship and set it on fire

If it doesn't work on your first try, keep trying as it should unlock the achievement for you.

Alternatively, you can also build the Pyrphorian Warship after obtaining the legendary ship specialist item Slinky Sinistra, Warlock of Pyrphorian Warships and placing it into a Harbourmaster's Office within range of your shipyard.

Should you need additional support, please do not hesitate to get in touch with us again.

Thank you very much.

Hey @Talonsir

I'm sorry that you've had this issue with Anno 1800.

Could you please let me know if this issue happens on a specific map (ex. Old World, Cape Trelawney, and so on) or is it just random?

This information can help us identify the issue.

Thank you very much.

Hey @Asterix201252

Thank you for the feedback. As previously mentioned in the thread, the information has been sent to our game team for consideration.

While we can't guarantee that this feature will be implemented, we would like to thank you again for taking the time to provide this feedback.

We appreciate your passion and dedication for the game

Hey @DiscOCooKWomblE

I'm sorry that you've had an issue with one of the DLCs for Anno 1800.

If you have already created a support ticket, one of our support agents will assist you as soon as possible.

Thank you very much.

Hey everyone,

Thank you for the information provided. I will report this to our devs, in order to investigate this issue.

Thank you everyone for the time and dedication in reporting this issue. Much appreciated

Should you need further support, do not hesitate to get in touch with us again.

Thank you very much.

Hey @Axios-115

I'm sorry that you had an issue with the Battle Pass.

Could you please tell me more details regarding the issue?
Have you finished a challenge but it did not unlock or you did not receive the reward?
Could you also tell me which challenge is not unlocking?

Thank you very much.