Ubi-Galaxy

Hey @JayTea1987

Have you received the compensation cache?

Should you need additional support, please do not hesitate to get in touch with us again.

Thank you very much.

Hey @WastedMuska

Have you received the caches?

Please let us know if you need additional support.

Thank you very much.

Hey @Katsoeli

Were you able to get the Swordfish sword, after following @azullFR advice?

Please let us know if the issue persists or if you need more informatio...

Hey @Diddy_DHS

Our team is still investigating the issue but we do not have any new information at the moment.

Once we receive an update from the game team, we will inform you.

In the meantime, I would like to thank you for your patience, while the investigation is ongoing.

Hey @mattieg6969

I'm sorry that you've had an issue with this quest for Valhalla.

Have you already tried to load an earlier save, before you started the quest, to check if the issue happens again once you retry to do the quest?

Please let us know if you need additional information.

Hey there @Katsoeli

Just checking if the issue persists, after trying the workaround provided by @azullFR

Please let us know if you need additional support.
...

Hey @Tinytot87

I'm sorry that you are still experiencing this issue with Assassin's Creed: Valhalla.

Could you please try this procedure:

1. Press Windows key and i key together to open Settings.
2. In the Settings window, click System.
3. Then click Display tab from the left panel.
4. Then choose Advanced graphics settings.
5. In the pop-up window, uncheck the option Enable fullscreen optimizations.

Please let us know if, after trying the procedure mentioned above, the issue persists.

Hey @viva_la_Andy

I'm sorry that you're having this issue with the Completionist All the way trophy.

Just to confirm, have you gathered all wealth, artefacts and solved all mysteries?

Please note that there are two of them that can be missed quite easily, when doing the quest "The Lost Cauldron", which is part of the main quest called "Mistress of the Iron Wood", in Jotunheim.

Hey @Thundertamer

I'm sorry that you're having issues with Verica's Tomb. Could you please try to leave the tomb, fast travel to another location, fast travel back and re-enter the tomb and try again.

Please let us know if this fixes the issue for you.

Hey there @KingBeard and @azullFR

I have moved the thread from the General Discussions and merged it, so all information can be easily tracked in one single thread.
...

Hey there @KingBeard

Thank you for reaching out to us. Could you please provide more information regarding the issue? Useful information can include, but are not limited to:

• Name of the challenge
• Date and time (if you remember) when you completed the action
• Error message received (if any)

These info might help us with our investigation on your report.

Should you have any other question, feel free to post it here.

Thank you very much.

Hey there @Darkness-DK

We are receiving an increased amount of contacts at the moment, so it might take more time to receive a reply. Apologies for the delay.

If you have already created a support ticket, one of the support agents will get back to you as soon as possible.

Depending on the issue, the time needed to investigate the report may vary.

In the meantime, should you need more information, feel free to get in touch again.

Hey @hyper-sniper,

I'm sorry that the issue persists. Could you please take a video, showing the blueprints menu and the gloves in your inventory?
It can be useful to investigate the issue.

Thank you very much.

Hey @Noxious81,

Thank you for sharing this insight . I'm sure it can prove useful for other players as well!

Hey @TankGang,

Thank you for reaching out. I'm sorry that you're having this issue.

Are you playing on PC? If so, could you please share your full specs?

Also, have you tried any of the troubleshooting steps provided in ...

Hey @Gompy16,

I'm glad to read that the issue has been solved!

Should you need further support in the future, do not hesitate to get in touch with us again.

Thank you so much.

Hey everyone,

Sorry for the delay with the reply. Is the issue still happening with different items by any chance?

On a side note, to begin a proper investigation, we still require screenshots, as the devs might not encounter the same issue.

If you are still encountering this issue, please share some screenshots and we'll take a look.

Thank you very much.

Hey @PangaeaEarth300

Thank you for getting in touch and congratulations for the trophies!

The investigation regarding the issue with the Ulfberht Sword is still ongoing.

Please keep an eye on the forums for updates.

Thank you very much.

Hey fatpuma_Matt,

I'm sorry that the issue persists. Could you please try the steps provided in this guide and let us know if the issue persists?

Thank you very much.

Hey @velychkovlad,

The issue is still being investigated at the moment. Please keep an eye on the forum for updates.

We also want to apologies for the inconvenience.