Ubi-Galaxy

Hey everyone,

We appreciate constructive talks regarding Feedback.

We always welcome player's feedback however we can't guarantee that it will be implemented.

We certainly consider all constructive feedback we receive, as it can be useful in multiple ways.

Thank you for taking the time to share your thoughts with us.

Hey @AlpineBrisket

I'm sorry that you are still experiencing these issues.

• Regarding the Hermanos backpack, the team is still investigating the issues.
• Is the countdown UI bug still happening for you? Would you be able to send us a screenshot, so we can add it to our report?
• For the countdown timer issue, the team was not able to reproduce the issue. Would it be possible for you to send us a video where the bug is visible, so we can send it to the dev team, please?

Thank you very much.

Hey @HankFett

Thanks for the assist! @Romanos2314_GR I'm glad you've found the answers you needed.

Feel free to post more questions, should it be needed.

Thank you very much.

Hey @Kabal81

We are still waiting for an update from the game team regarding this issue.

We will post more information once we receive them.

Hey @KOSSAN-MU-eddie

Just checking how are you getting on and if the issue persists.

Also, have you tried to verify your game files, as ...

Hey @BORGAR73

Thank you for the screenshots. I will send them to our game team to help with the ongoing investigation.

In the meantime we would like to apologise for any inconvenience caused.

Hey @locotitan23

We can only provide support in English on this forum.

Could you please rewrite your support request in English? If you prefer to receive support in your language, please reach out to our support, by creating a support ticket.

Thank you very much.

Hey everyone

Just checking how are you getting on. Is the game still crashing?

If it does, could you please try to verify the game files? By doing this, we can make sure that the crashes are not caused by a corrupted file.

Please let us know if you need further assistance.

Thank you very much.

Hey everyone

I'm sorry that you've had these issues, since TU17.

In order to investigate, we'd need some information:
@P0ker-Face is it the first time that you get stuck like that or does it happen every time you go across that section of the map?

@Jessa246 Do you remember in which areas of the map your chara...

Hello everyone

I am sorry that you are having issues with the Steam Deck but unfortunately we can only offer a very limited support for the device.

I would suggest you to check Valve's Steam deck troubleshooting guide, which you can find here.

There is also a dedicated section for reporting these issues on the Steam discussions platform, which could also include potential workaround and fixes for the crash.
Here there is a link for it....

Hey @Pzkfw-VI

I'm sorry that you've had issues with the patrols.

We would like to thank you for taking the time to write this feedback.

We will pass the information to our game team for consideration.

Hey everyone

I have merged the threads so we can keep track of all information in one single thread.

Regarding the issue with the DARPA mission, could you please try the following:

• Disable any global event currently active
• Disable all directives
• Close the game and restart it
• Test if the DARPA mission is still locked

Please let us know if the issue persists.

Thank you very much.

Hey @ZirusBlackheart

The Deluxe edition for Anno 1800 - Console Edition includes 3 ornament packs (Amusement Pack, Pedestrian Zone Pack, Vibrant Cities Pack)

These are available for purchase as single packs so you could simply get them after you buy the Standard Boxed Edition.

Should you need additional information, you can check our ...

Hey @AreezNL

I'm sorry that you have experienced the same issue.

Could you please try to start the game as administrator and reproduce the steps you mentioned?

Please let us know if your single player profile disappears again, as this info can help us with the investigation.

Thank you very much.

Hey @mikimiki33

It is not possible to uninstall individual DLCs on Ubisoft Connect.

If you wish not to use the DLC, you can do so by unselecting it when you create a new game.

As an alternative, you could reinstall the game and deselect the DLC during the setup.

Should you need more information, feel free to get in touch with us.

Thank you very much.

Hey @Very_Melon

I'm sorry that you are experiencing this issue as well.

To help us with the investigation, would you be able to provide the info requested by @Ubi-MrM few posts above?

Thank you very much.

Hey @MrCardboard

Thank you for sending us the screenshot. I can confirm that our game team has received your report and it is investigating.

Once we will have new information, we will share them here on the forum.

Thank you for taking the time to report this problem.

Hey @TazX14

I'm sorry that you're having an issue with this quest on Anno 1800.

Would you be able to provide a screenshot/video of the problem?

This can be very helpful to investigate the issue and provide the support you need.

Thank you very much.

Hey @chris02918

as @Mevelios mentioned in his reply, this topic has been discussed and the feedback has been sent to our game team.

We have no news, for the moment.

Once we receive new information, we will be able to share them.

Hey @Nixer992

Thank you for the information you provided. From your message, it seems that the issue still persists.

Would you be able to take a video that shows that even by doing the actions required, the achievement is still locked, so we can send it to the dev team to investigate?

Thank you very much.