Ubi-Milky

Ubi-Milky



08 Aug

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @velikorocc could you please specify the name of the Sigrblot Festival quest you are trying to complete, where it was initiated, or who gave the quest, so that I may look into this further?


Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @velikorocc could you please specify the name of the Sigrblot Festival quest you are trying to complete, where it was initiated, or who gave the quest, so that I may look into this further?


Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @cmett99 thank you for you post and welcome to the forums.

For any games or content purchased from the Ubisoft Store, it can take upto 24 hours for this to appear on your account, you will not need a code to activate this.

Can I asked which retailer and website you purchased the game from please?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @cmett99 thank you for you post and welcome to the forums.

For any games or content purchased from the Ubisoft Store, it can take upto 24 hours for this to appear on your account, you will not need a code to activate this.

Can I asked which retailer and website you purchased the game from please?


07 Aug

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Superman9411 at the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.
 
Alternatively, if you'd prefer to receive support in your native language, you're welcome to post in our French Discussions forums here - ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @Superman9411 at the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.
 
Alternatively, if you'd prefer to receive support in your native language, you're welcome to post in our French Discussions forums here - ...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hey @thereaiandybars sorry to hear this issue is still affecting you, have you updated your game to the latest update 1.3.0 and can you show us a video that demonstrates you have fully updated your ship?

Have you tried loading a previous save file to try re-upgrading you ship as a workaround, to see if the core challenge will pop?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hey @thereaiandybars sorry to hear this issue is still affecting you, have you updated your game to the latest update 1.3.0 and can you show us a video that demonstrates you have fully updated your ship?

Have you tried loading a previous save file to try re-upgrading you ship as a workaround, to see if the core challenge will pop?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hey @thereaiandybars sorry to hear this issue is still affecting you, have you updated your game to the latest update 1.3.0 and can you show us a video that demonstrates you have fully updated your ship?

Have you tried loading a previous save file to try re-upgrading you ship as a workaround, to see if the core challenge will pop?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hey @bloodangel569, thank you for your post. We have had reports that there can be a varying delay with community challenge progress, this can happen as we sync various players stats with our server and is not an uncommon issue with community challenges.

Would you be able to check this after 24 hour increments and let us know if the tracker has updated on your side?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hey @bloodangel569, thank you for your post. We have had reports that there can be a varying delay with community challenge progress, this can happen as we sync various players stats with our server and is not an uncommon issue with community challenges.

Would you be able to check this after 24 hour increments and let us know if the tracker has updated on your side?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @slevink911 sorry to hear this and thank you for providing your platform.

Can you tell me what troubleshooting steps you have tried so far?

Can I ask if you have your game data and save installed on the original XBSX hard drive or are you by any chance using an external USB drive?

Can I also ask, how far are you in the game and what was the last quest you completed - do all of your Valhalla save games crash also?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @slevink911 sorry to hear this and thank you for providing your platform.

Can you tell me what troubleshooting steps you have tried so far?

Can I ask if you have your game data and save installed on the original XBSX hard drive or are you by any chance using an external USB drive?

Can I also ask, how far are you in the game and what was the last quest you completed - do all of your Valhalla save games crash also?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @BloodAngel569 thank you for your post.

We are aware that this issue can be caused by several of the equipped abilities after the update. We may have a possible fix for this planned for one of our future updates. Thank you for your patience.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @BloodAngel569 thank you for your post.

We are aware that this issue can be caused by several of the equipped abilities after the update. We may have a possible fix for this planned for one of our future updates. Thank you for your patience.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone, thank you for bringing this to our attention, we are aware that this can affect the Heidrun Slam ability and may have a possible fix for this planned for one of our future updates.

Thank you for letting us know the other abilities this can affect also, I have added this to our report.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello everyone, thank you for bringing this to our attention, we are aware that this can affect the Heidrun Slam ability and may have a possible fix for this planned for one of our future updates.

Thank you for letting us know the other abilities this can affect also, I have added this to our report.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @ernstena thank you for posting and I am happy to hear you are enjoying the game enough to play through multiple times.

If possible for tracking purposes, could you please separate each of the 3 issues you have reported so far, into seperate threads, so we can address them separately as well, this will allow us to fully investigate each bug more efficiently, thank you.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @ernstena thank you for posting and I am happy to hear you are enjoying the game enough to play through multiple times.

If possible for tracking purposes, could you please separate each of the 3 issues you have reported so far, into seperate threads, so we can address them separately as well, this will allow us to fully investigate each bug more efficiently, thank you.

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @shinkicker121 thank you for your post.

Whilst I believe this issue has already been reported in our ...

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