Ubi-Milky

Hello ZKR-.,

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban, as we can not do this over our Forums.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

We have recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

To contact us about your ban and try to appeal this, you can contact us through the f... Read more

Hello ImG-yVasa,

For any issues related to permanent bans, we ask players to contact us through our support channels where we can verify your account and give more information about your ban as we are unable to discuss this over forums.

If you received a temporary ban because your game crashed, we are unable to lift this as we do not have the ability.

What we can do is offer connectivity troubleshooting, to strengthen your connection to our servers here, to prevent this from happening to you again - https://ubi.li/YPwnl

Hello Nedimovski, welcome to the forums.

Unfortunately we can not remove temporary abandonment sanctions, as we simply do not have the ability to do this, it is handled solely by the game.

You can check our server status here in case of any maintenance or outages at the time of your disconnection here, in case this is what may have cause your disconnection - https://rainbow6.ubisoft.com/status/

If there are no issues with the servers at your time of playing and you did not leave a match early at any point, I would recommend trying some connectivity troubleshooting to strengthen your con... Read more

Hello everyone, just a quick update -

The Fuze loadout reset, that would cause the weapon to use default attachment's, has recently been fixed.

Please see our patch notes here -
https://www.ubisoft.com/en-gb/game/r...ORllBhrRV618tr

The AK12 sight issue is currently under investigation by our Siege QA team.

Hello Felix.KAD, welcome to the forums.

Your MMR gets reset at the start of each season, but it can also be reset if you happened to play with a lot of cheaters recently in Ranked who were banned. The MMR will be adjusted for all players so they were not boosted in any capacity.

Do you have a screenshot of the exact image or message you received?

Hello Spartan_Sayin,

Unfortunately we can not remove temporary abandonment sanctions as we simply do not have the ability to do this, it is handled solely by the game.

A 24 hour ban is usually given for multiple disconnections in a short time.

You can check our server status here in case of any maintenance or outages at the time of your disconnection here, in case this is what may have cause your disconnection - https://rainbow6.ubisoft.com/status/

If there are no issues with the servers at your time of playing and you did not leave a match early at any point, I would recom... Read more

Hello JesusSkelly, thank you for getting in touch.

Regrettably all bans are final and your Ubisoft Account will have been permanently banned from the game on that platform.

You are welcome to play the game again, but to do so you, would need to purchase the game one another platform, we are unable to advise further or discuss in detail on the forum.

Please check our Code of Conduct for further information on bans -
https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

Hello Shaii444ko, welcome to the forums.

If you have already tried to appeal your ban and had a denial for cheating, I am afraid we are unable to help further once a decision has been made.

We are also unable to discuss bans in the forum in detail.

Please make sure to follow our Code of Conduct and make sure to secure your account -
https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

Hello captain_vanny, thank you for the video.

Is this what happens in-game, your match starts to lag and eventually freezes and crashes?
For the crashes you are experiencing, I would recommend the following steps -

- Run the game as administrator via the game's .exe file, right click on the file, select Properties, select Security tab, check to make sure the current PC user has Administrator privilege's for this file

- Update GPU drivers and Windows OS to latest version (Windows 10 update currently Update 21H1) (Windows 11 not currently supported)

- Install game to another Hard Drive or SSD drive preferably, if available. Also try installing the game on a separate hard drive as your Windows OS.

- Verify the game files to fix any corrupt or missing files that may be causing the crashes

- Disable all background software in Task Manager and try a clean boot/restart of PC in case any software is interfering w... Read more

Hello samppa10s, sorry for the late reply.

Thank you for answering all of our questions, you have been most helpful and your video demonstrates how to replicate this bug exactly.

We have passed this information onto our QA team to see if we are able to reproduce this drone issue ourselves too, then hopefully fix.

Feel free to make another post or thread anytime you need help or come across another bug perhaps, thanks again!

Hello DoffyBR thank you for your post.

On previous consoles the highest FPS amount you could achieve was 30 to 60 FPS, depending on what console you used. Only on the newer generation of consoles such as XBSX and PS5 is there an option for perfomance mode that can allow you to gain 120FPS in-game - https://www.ubisoft.com/en-gb/help/r...oles/000079837

When your FPS drops, say 60 to 59,58 and back up again, that is perfectly normal as your cpu and other components are trying to keep up the GPU, so fluctuations can happen during play. PC players will experience this also.

Hello Gh0sT_9-6, thanks for reaching out.

We are unable to discuss bans of any type on the forum, as this is a personal account related issue. Any discussion of bans may be merged into one thread and locked for that reason, thanks for understanding.

You may be able to appeal your permanent ban, but please make sure to submit as much information as you can, as you can only have the opportunity to appeal this ban once.

We have recently updated our Rainbow Six Siege Code of Conduct which explains several reasons why your account may be banned, please read the article for more information as this article now shared more information - https://www.ubisoft.com/en-gb/game/r...hxnOtNrH6KGMi2

I will now lock this thread as we are unable to discuss furth... Read more

Hello DefKidFU, I have removed the link from your post as naming and shaming goes against our forum rules found here -
https://forums.ubisoft.com/showthrea...77-Forum-Rules

If you come across a player team killing in Ranked or any other game, please use th... Read more

Thanks for the feedback GusFring, we are actively trying to remove all boot players from the game with players help as well.

If you do come across one of these players, please use the Report A Player tool in-game, this should flag the players account to us and this information will be passed to our SIege security team, who apply the bans.

Hello ultrasna8119268, welcome to the forums.

At the moment, we can only provide support in this forum in English, as per our Forum Rules. If you are able to use a translator to type in English, we will be happy to help you.

Alternatively, if you'd prefer to receive support in your native language, you're welcome to create a support case on our website here - https://www.ubisoft.com/help

Or we also have our Italian speaking Player Support forum here if you prefer - ... Read more

Hello everyone who has recently posted.

If you are trying to link your console account to a Ubisoft account and see this message -

"You need to re associate it with the account you originally linked to"

It means that console account or email account has already been used previously with another alternate Ubisoft account.

To resolve this, please get in touch with us with -

-Your email address
-Your console username
-Your Ubisoft username

Then contact us through one of the following links and we should be able to locate connect the correct accounts for you ourselves -

Ubisoft Support Website - ... Read more