Ubi-Nacho

Ubi-Nacho



08 Aug

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@aetheogh Due to this being a specific bug, we'd need to request a video to be able to investigate this for you. Would you be able to share a clip of this bug here?

Would you also be able to check that your save files are uploaded to the cloud so that we have access to them for further research?
Thank you!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@redmooncookies HI there,

After loading this save, do you have both 'The ritual of the Beserker' and 'Vengeance of the Beserker' in the quest log? Or has the save regressed your progress and now you only have Vengeance?

Also, are you able to follow these steps from the previous mission:

  • Look for nightshade in graveyards all across - East Anglia
  • Use Raven's-Eye View and Odin's Sight to determine nightshade's exact location within a graveyard.
  • Head to the Gallows Tree south of Beodoricsworth.
  • Ap...
Read more
Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@redmooncookies HI there,

After loading this save, do you have both 'The ritual of the Beserker' and 'Vengeance of the Beserker' in the quest log? Or has the save regressed your progress and now you only have Vengeance?

Also, are you able to follow these steps from the previous mission:

  • Look for nightshade in graveyards all across - East Anglia
  • Use Raven's-Eye View and Odin's Sight to determine nightshade's exact location within a graveyard.
  • Head to the Gallows Tree south of Beodoricsworth.
  • Ap...
Read more
Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@redmooncookies HI there,

After loading this save, do you have both 'The ritual of the Beserker' and 'Vengeance of the Beserker' in the quest log? Or has the save regressed your progress and now you only have Vengeance?

Also, are you able to follow these steps from the previous mission:

  • Look for nightshade in graveyards all across - East Anglia
  • Use Raven's-Eye View and Odin's Sight to determine nightshade's exact location within a graveyard.
  • Head to the Gallows Tree south of Beodoricsworth.
  • Ap...
Read more
Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi there,

This issue has had a fix rolled out, and should be working as normal. Could you check that the game is running the most recent update?

If this issue still persists please let us know!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi there,

This issue has had a fix rolled out, and should be working as normal. Could you check that the game is running the most recent update?

If this issue still persists please let us know!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@aetheogh Hi!

It appears that the Basim fight can only be progressed by using a stun attack. A stun attack can be used after successfully landing a handful of heavy attacks (You'll be prompted when the stun attack is ready). At this moment I'm unaware of any other workarounds for this particular fight.

Let us know if this works for you, or if you have any other questions!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@aetheogh Hi!

It appears that the Basim fight can only be progressed by using a stun attack. A stun attack can be used after successfully landing a handful of heavy attacks (You'll be prompted when the stun attack is ready). At this moment I'm unaware of any other workarounds for this particular fight.

Let us know if this works for you, or if you have any other questions!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@p-p-iii Hi there,

Thank you for getting in touch today!

This error message usually appears when a Ubisoft game is being launched from a different Ubisoft account to the one it was purchased from. Have you used any other email addresses to login to Ubisoft games in the past?

If you're unsure, we can help you to locate the account, by contacting us through:
Ubisoft Support Website - ...

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@p-p-iii Hi there,

Thank you for getting in touch today!

This error message usually appears when a Ubisoft game is being launched from a different Ubisoft account to the one it was purchased from. Have you used any other email addresses to login to Ubisoft games in the past?

If you're unsure, we can help you to locate the account, by contacting us through:
Ubisoft Support Website - ...

Read more
Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@coldcruise Hi there,

Thank you for reaching out via the forums to report this issue.

I can confirm that this issue has been reported to our game team. Ubisoft support are committed to passing along screenshots, videos and written reports on game bugs and feedback.

I've forwarded this video to our AC Valhalla team. However, larger gameplay mechanics can take longer for our team to work on. You can stay up to date on patch notes here in the AC forums or on twitter:
...

Read more
Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@coldcruise Hi there,

Thank you for reaching out via the forums to report this issue.

I can confirm that this issue has been reported to our game team. Ubisoft support are committed to passing along screenshots, videos and written reports on game bugs and feedback.

I've forwarded this video to our AC Valhalla team. However, larger gameplay mechanics can take longer for our team to work on. You can stay up to date on patch notes here in the AC forums or on twitter:
...

Read more
Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@missm16 Great to hear this has been resolved!

Reach back out if you need any more help or have any other questions.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@missm16 Great to hear this has been resolved!

Reach back out if you need any more help or have any other questions.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@pesto Would you be able to access your Xbox One sound settings, and change HDMI audio to 'stereo uncompressed'?
This has been known to resolve this issue for some players, but of course let us know if this issue persists.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@pesto Would you be able to access your Xbox One sound settings, and change HDMI audio to 'stereo uncompressed'?
This has been known to resolve this issue for some players, but of course let us know if this issue persists.

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi there,

This issue has been reported and is currently under investigation. At the moment, a workaround is to rollback to a previous save.

If using an older save still does not help fix this issue, please get in touch and we can take details to issue a report to our game team.

Thank you for understanding!

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi there,

This issue has been reported and is currently under investigation. At the moment, a workaround is to rollback to a previous save.

If using an older save still does not help fix this issue, please get in touch and we can take details to issue a report to our game team.

Thank you for understanding!