Ubi-Nacho

@bielik01 Hey!

Thanks for the screenshot and update on the issue. That particular horse looks awful

We've not yet reached a resolution for this issue, we'll be sure to update you with more news when we can!

@matthewr7935 Hi there.

Thank you for taking the time to post this issue to the forums. This is actually a known bug and our game team are currently looking into it.

Would you be able to make sure that the save file affected is uploaded to your cloud saves? Our AC Valhalla team are using these save files to help with their investigation.

Thank you!

@lnhzz Thanks for confirming all of this.

Glad to hear that the crashes have become less common, however if you happen to notice any patterns in the crashing going forward please let us know.

Were you able to check if Eivor was still spawning in a drunken state when loading?
Thanks!

Hello there @Reaper042495

Sorry to hear you're both having issues with accessing Siege of Paris. If you've not already created a support ticket, you can do so here. As this is an issue that requires we check your account, a support ticket is nee...

@bielik01 Hi!

Thank you for the additional report as well as the attached screenshot.

I can confirm that this issue is, regrettably, still under investigation. Our team is working to fix the issue and we'll update you here when we have further news to share.

@reaper042495 Hi there.

Sorry to hear you've not been able to access Siege of Paris.

As this is an account related issue, would you be able to contact support and provide your ...

@partymcflyy80 Thanks for confirming this worked for you!

@azullFR Thank you for forwarding this tip to the thread. Hopefully any other players who may encounter thi...

@laden0612 Hi there.

Really sorry to hear you've not been able to access additional content for AC Valhalla.

In order for us to resolve this, would you be able to provide the following information please:

• Which Limited Edition version of the game was purchased? Gold, Deluxe or Ultimate edition?
• Which content you are missing? For example the The Legend of Beowulf or Berserker Settlement Pack etc.
• Your PSN username
• Your country + region of the game disc

Thank you for reaching out and bringing this to our att...

@flexibletick Hi!

Sorry for any inconvenience caused, but glad to hear the update has fixed this for you. Be sure to contact us if you experience this again or have any other issues.

Thanks for taking the time to let us know, have a great day!

Hi there @LiaraShepard

Thanks for taking the time to share these images.
For the issue with not being able to react to the NPC, this information has been passed onto the team for further investigation.

In regards to Eivor teleporting/glitching into the sky, this is also a known issue. We'll also forward on this screenshot to help with the problem.

We'll be sure to update you when we have more information to share on these issues, apologies for any inconvenience caused!
Thanks again for the detailed reports.

@anykeyer Hi there!

Thanks for providing the details of the exact product purchased.

Were you able to provide this screenshot for us, or have you been in contact with player support in regards to this issue at all?

Thank you.

@thenorfolkian Hi there.

Thank you for bringing this to our attention, and for providing a video too. Sorry you've not been able to see this icon appear when outside of England.

This issue has now been reported to the game team, we may be back in touch again for further details. In the meantime, if you could be sure that this save file is uploaded to the cloud on your console, that would be much appreciated.

Thank you!

@sett-the-boss Hi there,

Apologies that you have been stuck in this loading screen for some time. Regretfully we are unable to reverse any penalties issued when leaving this menu.

Should you want to ensure yourself and your friends maintain a stable connection, or if experience any disconnects, please see our help article here:
...

@lisa__simpson Hi there,

Thank you for posting to the forums today. Sorry to hear you've been firing weapons automatically.

Could I ask if you are using a mouse, or a controller? Are any other devices plugged in other than the one currently in use while playing?

Thank you.

@burstpanther Hi there,

Just to confirm,has this player also been reported with the in-game function? This report goes directly to the game team, and will aid in any ongoing investigations.

Regrettably, as Ubi-Milky has previously stated, we would not be able to share the outcome of a ban on another players account.

Please let us know if there's anything else that we can assist with.
Thank you.

Hi everyone,

Thank you to those reporting that the issue has been fixed since installing this update.

For players that are still experiencing this issue, the development team are still working on a fix. In the meantime, be sure that you have tried verifying the files, and updated the game to it's most recent version. We'll be sure to let you know when more information on this becomes available.

Thank you for your patience.

@dusty272727 Hi there,

Sorry to hear you've been having these issues with ANNO 1800. In regards to not being able to zoom, do you find that the zoom speed/range is lower or are you unable to zoom at all?

For the missing save, are you able to confirm the game has been started whilst logged in to the correct Ubisoft account? If this is the case, would you also be able to check that the save games are being saved locally, and not to an online storage service such as OneDrive?

Thank you.

Hi @anxioussquirrel

Thank you for reaching out with this issue, sorry to hear you've been unable to progress. Would you be able to tell me if closing down and then relaunching the game makes a difference for you?

Could you also confirm that the game is up to date?

Thank you!

Hi there!

Sorry to hear you aren't seeing any information on these menu screens.

Would you be able to try verifying the game files please?

Would you also let me know what language the game is being launched in?

Thank you.

Hello there,

The notes suggesting the issue has been fixed will now regrettably be out of date. The development team have confirmed that trees are working as intended.
The design of manually planted trees was changed: Players are not allowed to build trees on neighbor tiles of some buildings anymore and the lumberjacks also should not use these tiles anymore.

Apologies for any disappointment this may cause. If the trees behavior changes in any way from what is noted here, please let us know.

Thank you.