Ubi-Nacho

@thenorfolkian Hello!

Thank you for bringing this back to our attention and taking the time to link this video, as well as link back to the original thread.

Sorry to hear this has not been fixed in the most recent update, however this video has been passed on to the team. The issue with Idunn's Heart is still under investigation.

Apologies for any inconvenience this may cause!

Hi there everyone.

A little bit of news. Despite this issue not being fixed in this particular update, the team do have a possible planned fix for this in a future update.

Apologies, as we aren't able to specify a date at this time, but keep your eyes peeled for our more in News and Announcements.

Thank you everyone who brought this to our attention!

@schleten Hey there.

I can see there's a few issues that you've reported here, sorry some of these aren't working as expected!

• Horse not galloping off-road: Outside of missions, to be able to 'sprint' the new skill 'Heidrun Slam' needs to be acquired. Could you confirm if this is the case?
• Lunge while swimming: Could you me know if you are using a controller for this, or keyboard and mouse? Any troubleshooting will differ between the two.
• Climb fast: The climb speed is set to a default with no additional button...

@oz_on_milroy Hi there.

Thank you for the video. I've passed this report on to our game team who will be able to look deeper into the issue.

In the meantime, while it may not be practical, the following have been known to solve similar issues. (albeit not consistently, and this may even need to be attempted a few times):

• Saving and reloading the game
• Uninstalling and reinstalling the game

I'd recommend installing the new update tomorrow too, if you're able.

The team will be back in touch once further information...

@dgrosso80 Hello there!

Really sorry to hear you've not been able to boot the game up. Could you let us know if you have been able to launch the game in the past, or if you have always had this issue?

Would you also let us know if you are seeing any particular error messages?

If you haven't already seen our troubleshooting guide, you can see instructions on what to do when your game won't launch ...

@kamikazesg12 Hello there!

Sorry to hear about the River Raid crash. We have a new update rolling out and you can check further details ...

@raylogic12 Hi there!

Sorry to hear your game is stuttering.

There are a few things that can be done to check for issues with game stutters. We have a troubleshooting guide for performance with AC Valhalla ...

@velikorocc Hi there.

While this issue has not been listed in the patch notes, we are still urging players with issues to update their game and check to see if the issue persists.

Please feel free to update us with your findings. Sometimes an issue may be fixed even if it is not listed in the notes. If it has not been fixed we can pass this information on to the team.

Thank you for your patience.

@heavylaw Thank you for providing that information!

Could I just check that the game is completely up to date? If this is the case, would you be able to make sure your most recent save file has been uploaded to the cloud?

If your game is up to date, we'll pass this save on to our AC Valhalla game team for further investigation.

Thank you.

@gunner_pride Thank you for updating everyone here!

If any players experience any issues with this after the update, please report it here.

Thanks!

@bitebug2003 Hi there,

After the AC Valhalla team took a look at the video, they were able to confirm the following:
-While scrolling through the runes in shop there are duplicate items there, just not in order.
-The difference in count of runes between the inventory and the runes displayed in the shop comes from the fact that the equipped runes are not counted.

In regards to the issue with the runes not being organised in inventory and at the merchant, this is being looked at by our game team at the moment. ...

@marka211 Hi there.

Sorry to hear you've been unable to access this skill, despite having the points for it.

In the past, skill tree related issues have been fixable by uninstalling and reinstalling. This may not be ideal as it does take some time, so you may want to check this again after the ...

@virtualawesome Hi there,

Sorry to hear the smaller wildcats have been behaving in this way.

Would you be able to confirm that you've been able to try a hero strike, a roll, and a held dodge to shake them off?

Thank you.

Hi @bernabe78 @hrkmvbczx

Thank you both for the added details here.

I've added both of your reports to our investigation. A new update is due to be released...

@rki99 Hi!

Thank you for getting back to us with this video.

It's much clearer to see exactly what's happening with your game. Once we have more information to share on the status of this bug, we'll let you know.

@switch3oy Hi there.

Sorry to hear this is the case.

If possible, are you able to get a screenshot of the "Search Extension" screen that you get stuck on?

Would you also be able to let us know what other products this is effecting? For example, is this only with Ubisoft titles or are you experiencing this with?

Thanks!

@shr3ddr Hey there.

Sorry to hear you are having troubles with the update download.

As you mentioned in the title of the post, how is this effecting the audio in game? Is the audio completely missing or just certain parts?

Are you able to check our troubleshooting ...

@edudenas Hey.

Thanks for providing the info. We've located the account and forwarded your information and video to the game team for investigation.

We'll be back in touch once we have some news to share on the issue.

Thanks again!

@fred_wemel Hi there.

Thank you for getting back to us on this and for sharing that screenshot.

There are a few places to acquire wealth in the east of Grantebridgescire, is it Middeltun by any chance?

@driscoll42 Hi there.

Sorry to hear you've been having increasing trouble running AC Valhalla on your PS5. Apologies for any disappointment this has caused you or your girlfriend.

Would you be able to answer a few questions to help us identify the issue?

• Could you confirm that the game is running the most up to date version?
• Are you receiving any error messages as the crash occurs?
• Are there any particular actions that are taken that usually cause a crash / are there any patterns to the crashes? Or do they seem random?

...