@jacksonw140 Hi there,
Sorry to hear this has been happening.
I'd recommend trying step 2 before the others. Your Vsync settings can be found in-game by navigating to Options > Graphics > Enable Vsync. I appreciate this may not be easy if the game crashes shortly after startup.
Would you also be able to try verifying the game files if this has not been done already. Steps on how to do this can be found ...
@mcfoxington Hi there,
Thank you for posting! I appreciate that this can be frustrating when trying to play with friends online. Would you be able to carry out the following troubleshooting to ensure that you're maintaining a stable connection between yourself, the game and your friends:
https://www.ubisoft.com/hel...
@neji_du_bled Thank you for confirming this.
This issue is now under investigation with our development team. We'll be sure to let you know when we have new news on this bug.
Could you let us know if you see any changes by using another keyboard, or perhaps a controller?
Please let us know if there's anything else we can do for you in the meantime.
Thank you.
@jagerstreicher Hi there.
Sorry to hear you don't have access to these skins. This is an issue that will require us to take a look at your Ubisoft account.
Would you be able to create a support ticket here, with your Ubisoft username and the nature of the issue. One of our agents will be able to investigate further.
Thank you!
@big_potato_boy Hi there,
Sorry to hear your game has disappeared from the library. As this is an account related issue, you can reach out for help on our support page here:
https://www.ubisoft.com/help
Thank you!
@thestig2000 Hi there,
Sorry to hear about your game crashing on launch.
Could you try the following troubleshooting steps please? This article has steps on what to do when your game won't launch:
https://www.ubisoft.com/help?article=000063650
If you have any issues please let us know!
@pattycake2021 This is unusual!
Could I just confirm, now that a new game has been started, does this now behave as normal after closing and re-opening the game?
Thank you.
@ashiwara Hi there,
Sorry to hear the connection has not been stable for you on PS4. Could you confirm that you have completed the steps here:
https://www.ubisoft.com/help?article=000080368
If these are the steps that you have already carried out, could you also confirm that you have been able to carry out port forwardi...
@bielik01 Glad to hear you still have access to these.
This will be a visual bug with the Ubisoft Connect Rewards page interface. We've taken this report on board and we can pass this information on to the relevant teams.
Thank you for getting in touch!
@brewz Hi there,
Sorry to hear you're having this issue with crafting. Would you be able to send some screenshots of your player level, crafting bench level, and an example of an item you are no longer able to craft?
We'll be able to use these screenshots to cross reference them with any already reported bugs, and identify the issue for you.
Thank you!
@sasorisan1
Thank you for clarifying.
Would you be able to share a video including the '39/40' missions completed, and footage of not being able to locate/replay the 'national archives' mission?
@denshak
Hi there!
Thank you for clarifying and sharing further details with us, however we are unable to see the images that you have mentioned here.
If you've had trouble uploading the images directly, would you be able to upload them to a file sharing site and leave a reply with the link?
Thanks!
@spicedalmonds
Thank you for clarifying that for us. This has been passed on and reported to our game team who will investigate further.
As you say this is an exploit being used for farming, and we strive to keep the game as fair as possible. We appreciate you bringing this to our attention.
If there's anything we can do to help in the meantime, please let us know!
@madbombr633 Hi there!
Thanks so much for sharing this workaround and what's helped you to overcome this game crash issue.
If anyone experiences this, and the workaround above does not fix the issue, please let us know!
@the_kettle Thank you for taking the time to clarify.
Happy to hear this didn't affect you directly, however this will still be passed on to our game team for further investigation.
We'll be sure to let you know when further information is available!
@reachramen546 Hi there!
Thank you for taking the time to share your feedback on the way the status effects are applied. The feedback has been taken on board and passed to our game team for consideration.
We appreciate all feedback and suggestions that could help us improve the way the game mechanics, and in this case the effects, function.
We would encourage you to share any future thoughts on the General Discussions page.
Thank you for your interest in The Division 2 and let us know if you have any further questions.
@clinchy01 Thank you for sharing this video with us.
The video and your report has been forwarded to our game team, so that they can investigate. We'll be sure to get back to you once we have more information to share.
Please feel free to reach back out if you encounter any other bugs, or if this one changes or affects your game in other ways.
Thanks again!
@franzgmd Hi there.
If you are using Ubisoft connect, you should be able to see this in your library by doing the following:
> Locate The Division 2 in your library
> Right click, and select 'view game details'
> Once in game details, you should see another menu on the left side. Select 'Store'
> Warlords of New York Expansion should appear here with a check mark that says 'Owend'.
If this is not the case please reach back out to us. Hope this helps!
@sylux1234
Thank you for providing this information to the best of your knowledge. As part of the issue here will need to be resolved by looking closer at your account, it would be best for you to contact our support directly.
You can reach us here:
Ubisoft Support Website - ...
@aetheogh Due to this being a specific bug, we'd need to request a video to be able to investigate this for you. Would you be able to share a clip of this bug here?
Would you also be able to check that your save files are uploaded to the cloud so that we have access to them for further research?
Thank you!
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