Ubi-Oxavo

Ubi-Oxavo



29 Nov

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Toni651 and thanks for contacting Ubisoft Support.

If you are experiencing the issue described in ...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @flexthecopycat and welcome to Discussions. Sorry to hear you can't launch the game and verifying game files did not help to solve the issue.

You have mentioned you are receiving the warning, can you provide the screenshot of this warning or any errors you are getting?
Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in filesize. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.
Also, please run through the rest of ...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @vykyng666 and thanks for the information. We were happy to help and thanks for your patience once again.

Feel free to get in touch again if you need our help!


28 Nov

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Welcome to Discussions @Shangames124 ,
You informed that your character can not be centered. Could you please provide more details on this including your game version and edition. When have you noticed your character is always on the left side? Could you please provide a short video showing the issue?

As soon as we receive it we will be able to investigate further and confirm whether it works as intended or no.

Comment

Welcome to Discussions @Shangames124 ,
You informed that your character can not be centered. Could you please provide more details on this including your game version and edition. When have you noticed your character is always on the left side? Could you please provide a short video showing the issue?

As soon as we receive it we will be able to investigate further and confirm whether it works as intended or no.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @itzzzjohnnyboy and welcome to Discussions. Sorry to hear you've checked in docks, but Norvid is still missing.

It was confirmed by our Game Team that Norvid can be found hiding on the docks outside the Jomsviking Barracks (main settlement building where the Jomsviking can be personalized). 
If Norvid isn't there, please record the short video showing us you checked the docks, upload it on any video hosting of your choice and send us the link.

I look forward to hearing from you.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @dragon1402 and thanks for contacting Ubisoft Support. We understand you wanted to find out if the fire damage do more than the poison. Please let us know if the reply from ...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @slyis and welcome to Discussions! Sorry to hear the Enemy scaling does not work in "Wrath of the Druids" expansion.

As for now I don't see reports regarding this matter from other players. Would you please give this troubleshooting guide a try to see if it helps to solve the issue?
If the issue pe...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @Sleinad_Kaj and thanks for contacting Ubisoft Support! You informed us that the game is only using a small portion of the music tracks available in game.
I've checked and was not able to find any other reports regarding this matter, therefore I would kindly ask you to confirm the game version and the edition of the game as well as your operating system. You mentioned that you've noticed the issue started to occur while you were playing the Discovery tour, have you tried to perform the ...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @S7igma957 and thanks for getting in touch. It's totally understandable you would like to have DLSS 2.0 support in Assassin's Creed Valhalla , however we don't have any official communication regarding this matter from the developers. We'll share more information as soon as we have it. 

Don't hesitate to get back to us if you need our assistance.

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @lightphoenixnl and welcome to Discussions. Sorry to hear you've started experiencing right stick drift issue since last patch. Could you please let me know if your camera moves to the left when you use the power stroke ability or is it literally all the time? If that's the case,  please record the short video, upload it on any video hosting of your choice and send us the link so we can investigate further.

@Erigar hello and thanks for getting in touch. I understand this is a frustrating experience and unexpected beh...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello again @arag25,

Thank you for getting back to us with a video and informing that the issue fixed itself after the Of All That Has Passed quest completion. Don't hesitate to get in touch if you need our assistance!

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @xrydellx and thanks for getting in touch! I am sorry to hear you did not receive your reward after the Levantine Brotherhood community challenge completion.

Could you please provide us screenshots showing that reward does not appear in your inventory?
Note that they can be a maximum of 2,000 pixels in length, 2,000 pixels in height, or 2MB in file size. Alternatively, they can be uploaded to any other website of your choice, and a link sent to us here on the forum thread.

I look forward to hearing from you.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @dabila98 and welcome to Discussions. Thank you for providing the potential workaround.
It was confirmed by our Game Team that Norvid can be found hiding on the docks outside the Jomsviking Barracks (main settlement building where the Jomsviking can be personalized). 

Don't hesitate to get in touch if you have additional questions!

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello again @lucky_level45 and we apologize for not getting back to you sooner.

Thanks for answering all the questions we previously asked. From the description you provided looks like you purchased the European version of the game, which does not include Russian language.
Could you please check for me if you have the the option to download the Russian language pack from the PlayStation Store in the additional contents?

If this option is not available, can you check with the ...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @dabila98 and welcome to Discussions! We are happy to hear that you already solved the issue and could get to the shop.
It was confirmed by our Game Team that Norvid can be found hiding on the docks outside the Jomsviking Barracks (main settlement building where the Jomsviking can be personalized).

Please let us know if you require any further assistance.

Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

@lv13578 hello and thanks for getting in touch again. We'll be happy to assist you further! Please feel free to continue with the new question on this thread and we can split it later if needed.

I'm looking forward to hearing back from you.


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@lv13578 hello and thanks for getting in touch again. We'll be happy to assist you further! Please feel free to continue with the new question on this thread and we can split it later if needed.

I'm looking forward to hearing back from you.


Comment
    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @darkbllue23 and welcome to Discussions! I'm sorry to hear you do not receive your password reset email.

As this is a Player Support forum and we use it for Technical and Connectivity issues, bug reporting and gameplay questions, I would kindly ask you to contact us via live chat, you can do so here and we can get check your account whilst speaking to you on there.
 
As live...

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    Ubi-Oxavo on Support Forums - Thread - Direct

Hello @guest-WEhzUpfB and thanks for getting in touch!

I can confirm that issue where players were unable to speak with Vagn blocking progression has been resolved and I am glad to hear you were able to do the river raids and finally talk with Vagn.

Speaking about the error 0X20000005 when is trying to access Reda's shop, it is highly likely a connectivity issue, therefore I would kindly ask you to perform the basic troubleshooting steps provided in this FAQ.

I hope it helps but if the is...

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