Ubi-Oxavo

Hello @meridianelk3141, thanks for contacting Ubisoft Support!
I understand you would like to start the Crossover Story, but it shows as completed.
You have to Reach settlement level 4 in order to start the Story. You can unlock the Fated Encounter quest by speaking to Edyt..
If you don't see the quest on the world map, you are still able to meet Sami in Kephallonia to start the crossover quest if you wish.

Should the issue still persists, please record a short video of the issue and send us a link, so we can investigate.
Don't hesitate to get back in touch!

Hey @Aurore_1755, thanks for getting in touch!
 
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
 
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Please let us know if you our further assistance.

Hello @mentalparadox1 and @MetoF50! Sorry to hear you can not launch the game anymore and please accept my apologies for ...

Hello @filome and thank you for contacting Ubisoft Support.

I understand that you play via cloud service GeForce now as you can't launch the game due to Non-DX12 Video Card" error.

If you believe that you are running a compatible GPU in your PC, and are encountering this error, we would appreciate it if you could submit your MSINFO and ...

Hello @King33418 and thanks for getting in touch.

Sorry to hear that Callin zealot do not spawn. The development team has been made aware of this issue and they are currently investigating it. Could you please provide the image of your map so we can see the location?

We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Don't hesitate to get back in touch if you need our assistance.

@Giulnikom_Kh hello and thank you for the translation. As the player did not get back to us, we are not sure if they are comfortable with receiving our responses in English or have they decided to post on a French forum as was previously suggested.
I hope you are having a great start of the year. Don't hesitate to contact us if you have any questions.

Hello @hobenassassin69 and welcome to Discussions!

Sorry to hear you are unable to start the game in Ubisoft Connect due to the error "Unable to start game".

If I understand you correctly the issue occurs only in "Watch Dogs Legion" and you can still launch other games from your Ubisoft Connect Library?

We recommend trying the following:
• Restart Ubisoft Connect. 
• Verify your game files. (Note that during the file verification Ubisoft Connect might trig...

Hello @michaelpoell and thanks for contacting Ubisoft Support. My apologies for not getting back to you sooner.

I can see that @Kormac67 already replied that unfortunately it's not possible to rollback to the previous version of the game.

The only possible way is to use a Windows restore point (if it was previously created).

Ple...

Hello @loreleibowman, sorry for the delay with my response.

I understand you are unable to complete the World Event "Warmth of Winter" in Jorvik, however this issue is still under investigation and as for now we don't have any updates on when it will be fixed, but our developers are working on resolving the issue. If you would like to help us with the investigation, I would kindly ask you to record a short video and send us a link so I can pass it on to the relevant department. Please also make sure that your latest saves ...

Hey @warriorprince26, welcome to Discussions! My apologies for not getting back to you sooner.

Sorry to hear you are  unable to start the game in Ubisoft Connect due to the error "Unable to start game" (thanks for providing the screenshot).
If I understand you correctly the issue occurs only in two games: Assassin's Creed Valhalla and Assassin's Creed Odyssey and you can still launch other games from your Ubisoft Connect Library?

We recommend trying the following:
• Restart Ubisoft Connect. 
• ...

Hello @bgj84. I am sorry I was not able to respond to you sooner.

I understand you are unable to trigger the start of The White Lady of Tamworth mystery in Ledecestrescire and I was trying to watch the video you've provided, however the video isn't available anymore.
The development team has been made aware of this issue and they are currently investigating it. Could you please send us the new videolink so I can pass it on to the relevant department?
Please also make sure that your latest saves are ...

Hello @archsh3riff,

Happy New Year and my apologies for not responding sooner. Thank you for providing such a detailed description of those 3 issues along with the screenshot.

We've received reports of players who are unable to complete the mystery "Aegir's Daughters".

The development team has been made aware of this issue and they are currently investigating it. 
In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save has been added to t...

Hey @gggamer10169, thank you for contacting Ubisoft Support.

I understand you own the physical edition of the game but experiencing some issues with the game installation or can not install the game update ? Could you please provide more details and screenshot of the error you are receiving?

To check which content is available to install:
 
1. Press the Xbox button on your controller.
2. Select My games & apps from the sidebar.
3. Choose Full library, then All owned games.
4. Select the game you would like to install the content for.
5. Choose Install all to download all available game files and add-ons.
Alternatively, to download individual pieces of content, select Choose what to install, then Ready to install...

Hello @kradking and Happy New Year! Please accept my apologies for not responding sooner.

Happy to hear you have figured out that the issue was in key settings, so thank you for sharing the solution with our players.

Don't hesitate to contact us if you have other questions.

Hey @tg1star, thanks for getting in touch. I apologize for the delay with my response. If I understand you correctly, you also can not collect the key in "Courting the Kings"?

Could you please confirm for me that you have installed the latest game update and also the platform you are playing on?  I would kindly ask you to record a short video and send us a link so we can investigate this further. Please also make sure that your latest saves are ...

Hello @danapaduraru and thanks for contacting Ubisoft Support.

First of all, please accept my apologies for not getting back to you sooner.

I am sorry to hear you have received the "Data Corrupt!" message. Could you please confirm if you have created ...

Greetings and happy new Year to you @lft752288131! I apologize for not getting back to you sooner.

thank you for the screenshots provided and I understand you requested us to change the default confirmation button in game, however I am afraid this is not possible. You can only remap your controls if you are using a supported controller (DualSense Controller for PS5).

To customise your key bindings:

• Open the pause menu and select Settings.
• Select Customise controls from the Keyboard and mouse section of the Controls tab.
• Locate the key you would like to change, and select it.  
• To remap the control, press the key you would prefer to use, or press Escape to cancel.
 
Let me know if you have ...

Hello @Fek4lijus and welcome to Discussions! Please accept my apologies for not getting back to you sooner.

I am sorry to hear you can not proceed with quest "A Brother's Keeper" because Eivor does not wake up. I went through the description you provided and do not seem to find any other reports that match your description, therefore I would kindly ask you to go through the remaining troubleshooting steps ( I know you ...

Hello all and Happy New Year!

My apologies for not getting back to you sooner. Thanks for all the reports and for the video provided.

We have received reports of players who see their game becoming much easier when changing only one of the settings.

The development team has been made aware of this issue and they are currently investigating it. I hope to be able to share an update from the development team soon with regard to their investigation; please check our news from time to time.

Should you have any questions, don't hesitate to get back to us.

Hello @LoneHood, happy to hear it works for you now, we were happy to help you!

@bielik01 hi, I understand you don't receive in-game notifications and just went through...