Ubi-Oxavo

Hello @onpillsdude, welcome to Discussions.

Sorry to hear you got stuck in the Haystack in Colcestre, Essexe and thank you for the video provided.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research.
Please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

Please let us know once it's done.

Hello @bielnbar and thanks for getting in touch.

I am sorry to hear you are experiencing performance issues, FPS drops and a screen tearing since the latest December 14-th update. Could you please specify if all those issues appeared after update or you've noticed some of theme before 1.4.1 update? What happens if you select the Resolution Mode instead of Performance Mode? If your TV and AV setup don't support 4K at 120hz, enabling Performance Mode might affect your output resolution in-game.

Feel free to get in in touch if you need our support.

Hello @cartmanadam777 and thank you for contacting Ubisoft Support!

As far as I understand, you've already downloaded the game from Epic Games Store but you're being asked to download it again?
If that's the case, can you manually change the installation path using the ...

Hello @Ajahang and welcome to Discussions!

Thank you for the screenshot provided.
Could you please also provide us with the evidence (ideally a video) that Ubisoft Connect Challenges aren't tracking properly. if you believe that statistics for the game in Ubisoft Connect are not accurate, could you please specify when did you start experiencing the issue and also please try closing and reopening the Ubisoft Connect overlay? We don't have delays in updating, I can see ...

Hello @CyCzarn and thanks for contacting Ubisoft support.

We understand you are missing the Yule Festival from your settlement. The development team has been made aware of this issue and they are currently investigating it.
Please check this megathread for any news we receive with regard to their investigation. Thank you for your understa...

Hello @azullfr and thanks for your input, we appreciate it, but as far as I can see my colleague already asked the player to translate their post.

Don't hesitate to get in touch if you need any help or support.

Hello @dani9158 and welcome to Discussions!

You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?

Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.

Please let me know if you require further assistance.

Hello @sircedan and thanks for contacting Ubisoft Support.

I understand you would like to find out why NPC do not fight you with their firsts. Could you  please record the short video demonstrating the issue, upload it on any video hosting of your choice and send us the link. We then can pass on the video to the relevant department for investigation and confirm if it works as intended or no.

 Feel free to get back in touch if you need us.

Hello @Bejo345 and @ViperPCT86 and thanks for contacting Ubisoft Support.

I understand that you would like snakes to be removed from game and I am really sorry to hear you suffer from a snake phobia, however we've got a confirmation from the Game Team that they won't do that.
I really appreciate your feedback as we care about every player and our aim is provide a better player experience for everyone.

Please let us know if you have additional questions.

Hello @defendedheart99 and welcome to Discussions! First of all I would like to apologize for the delay with my reply.

I understand from your post that you requested the refund but did not receive it. As this is a public forum and we are not discussion private information on here, you are welcome ...

Hello @crowli13 and welcome to Discussions! I am sorry to hear you can't launch the game after upgrading to Windows 11.

I can confirm that "Assassin's Creed Valhalla" has been tested and is compatible with Windows 11, therefore could you please provide more details to us. What happens when you start the game? Are there any errors or the game does not launch at all. Did you try to launch it from the game library or using a shortcut on your desktop? When you reinstalled the game, have you chosen another partition or was it again an installation path by default?

Please run through ...

Hello @EvilHannie! Thank you for contacting Ubisoft support and I apologize for my delayed response.

You recently informed us that you are unable to proceed inside the Boudicca Tomb as there is no prompt to pick it up.
The development team has been made aware of this issue and they are currently investigating it. Once additional information becomes available, this will be shared in the ...

Hello @heretic721 and thanks for reaching out to us!

I understand from your post that you are unable to collect the cavern key in the quest "Into the Fog" as the enemy doesn't spawn.

The development team are aware of this issue and they are investigating further. Once we have any updates to share from this investigation, we will let you know within within the News & Announcements forum.

In the meantime, our te...

Hello @hpoonis2010 and welcome to Discussions! Sorry to hear about your frustrating experience.

I understand from your post that you have random crashes while playing Assassin's Creed Valhalla and there must be a reason why game constantly crashes.
Please can you check through the steps in this article and see if there's anything you haven't tried yet, as we just need to rule out any of the most common causes of issues on PC first of all.

If you still have issues afte...

Hello @nome-idk and thank you for contacting Ubisoft Support!

Sorry to hear game is not appearing in the library. Could you please provide us with more details regarding your purchase, was it purchased from Ubisoft Store or from the official retailer? Is it digital or physical copy?

Have you tried to log out from Ubisoft Connect and log in back applying administrator rights? If you have not tried this yet, I would k...

Hello @kmcdm and thank you for contacting Ubisoft Support. I understand you would like to find out if it is possible to transfer trophies from your PS4 to PS5.

Till January 2021 if you had played the PS4 version of Assassin's Creed Valhalla , upgraded to PS5, and continued playing with the same save file, the trophies that were unlocked in the PS4 playthrough wouldn't retroactively unlock unless the conditions were met again.

In January 2021 we released a patch that allows our players to load their save file in another version of the game, so that it is possible to ...

Hello @tibbs716 and thank you for reaching out to us again.

I understand from your post that you would like to have Russian subtitles in game and you have a Russian audio available. As a quick question, can you please confirm whether it is a digital or physical copy of the game that you already own and take some screenshots as was previously requested?

Once I know more about the edition of the game you own, and from which region, I'll be able to better advise you with regard to this query. It may be that the regional version of the game that you own is not one whi...

Hello @Mattstralia and Welcome to Discussions! I am sorry to hear you are experiencing audio issues and crashes in the Oskoreia festival cinematics.

Could you please go through the Xbox troubleshooting even I know you've mentioned you completed the basic troubleshooting, but just want to make sure you performed all the steps described in the article.

I would like to inform you that the development team has...

Hello @paulnevada and thanks for getting back us. We passed your feedback to the Game Team and appreciate your suggestion, however officially it is not considered as an issue therefore it can not be fixed in a future update. We'll share more information as soon as we have it. 

Please let us know if you have any other questions.

Hello @mmmadam1madammm and welcome to Discussions!

As was previously mentioned by one of my colleagues, wireless controllers may work, however they are not officially supported and may require third party software to work. Please contact the controller manufacturer for assistance.

Please don't hesitate to get in touch if you have any additional questions.