Ubi-Oxavo

Hello @krak3nl1mz and thank you for contacting Ubisoft Support. I am sorry to hear your game freezes after you installed the title update 1.4.

Looks like you already performed all basic troubleshooting steps, but just to confirm have you tried to perform the Clean boot and see if it solves the issue?

If you still have issues af...

Hello @MannoloGamer and welcome to Discussions!

Thank you for the video provided and sorry to hear Eivor doesn't respond to your input correctly. Can you confirm for me that you always start with right hand attack and then left hand? As far as I know if you press left in the beginning or press twice, it could cause the issue you are experiencing.

Please feel free to get in touch with us if you need our further assistance.

Hello again @luzyfuego and thanks for the Update. I am glad to hear you've got in touch with us privately and reported the issue.

Please let us know if you require any additional assistance in the meantime!

Hello @haikara12 and welcome to Discussions!
Happy to hear that the workaround provided by @TedBlackBear helped to solve your issue.

VoiceControlEngine is MSI utility. It is not essential for the Windows OS and causes relatively few problems. VoiceControlEngine.exe is located in a subfolder of "C:\Program Files (x86)"—normally C:\Program ...

Hello @oskorei80 and welcome to Discussions! I am sorry to hear you are receiving the error code 0x8b050033i when is trying to install the Update.

After researching the error message on my side, I can confirm this appears when there is an outage on Microsoft gaming services. In this case, I would suggest you to reach out to Microsoft support here.

Please let us know if you have any additional questions.

Hello @Bisonfan95 and thank you for contacting Ubisoft Support regarding "A Mild Hunt" quest.

I understand this is a frustrating experience, but this is an issue we are aware of and the development team currently have under investigation. We'll share more information in this thread as soon as we have it. 
I also would like to inform you that I've passed your questions to the relevant department as for now I can not confirm that the quest giver is blond and then she becomes a dark haired.

Thank you fo...

Hello @jagg3 and thank you for contacting Ubisoft Support.

I am sorry to hear you can not access your expansions in game. Could you please let us know the edition of the game, do you own those expansions as a part of your Season Pass? If I understand you correctly, you are talking about the "Wrath of the Druids" and "Siege of Paris" expansions?
Can you once again make sure that you installed PS5 versions, not PS4?

When installing the Wrath of the Druids expansion, note that on PlayStation consoles, both the PS4 and PS5 versions are automatically installed. 

You can navigate to your Downloads queue list to Cancel/Delete the unneeded version. If they have already been installed, you can navigate to your Internal St...

Hello @glottiz and thank you for getting back to us. As for now we don't have any updates. We'll share more information as soon as we have it. Thank you for your understanding while the team continue to look into this! 

Hello @howlingwolf and thank you for the video provided.

Could you please try reloading any savegame in Norway (prior to first traveling to England) and check if solves the issue? Please let us know if it works and don't hesitate to get back to use should the issue still persist.

Hello again Anton @fjantonsmuts and thanks for getting back to me with more details.

As for now I don't see reports from other players with similar/same issues, therefore would you be so kind to record a short video demonstrating the issue itself so i can pass it on to the Game Team for a further investigation?

Thank you in advance and I look forward to hearing from you.

Hello @shangames124! Thank you for contacting Ubisoft support. If I understood you correctly,  your camera became stuck to the left of Eivor instead of being centered on Eivor?

If that's the case, I would kindly ask you provide the video of the issue so we can forward it to the development team for further investigation as we recently received reports from other players regarding this matter.

In the meantime, our teams would like to use details from your progress on Assassin's Creed: Valhalla to make further research. Please make sure that your latest save h...

Hello @ChanYukShing, I would like to thank you for the quick reply and for the video you provided.

I can confirm this issue is under investigation now by our development team. Thank you for your understanding while the team continue to look into this! 

Please let me know if I can help you with something else and don't hesitate to get in touch and ask for updates.

@firepower6494 Hello and welcome to Discussions!

I am sorry to hear you are unable to download the game update.
I would kindly ask you to perform all the basic troubleshooting steps provided in ...

@mr-operator hello once again. First of all I am happy to hear you have found the fox outside of the settlement. I can confirm we've got reports from other players regarding this matter and the Game team is investigating.

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Hello and welcome to Discussions. I will be more than happy to assist you!
If I understand you correctly, you've purchased the same weapon twice by accident and now have both purchases in your inventory?
Could you please provide the screenshot of this weapon and also confirm for me if you used in-game currency to purchase them both?

Thank you in advance for your response and I look forward to hearing back from you!

@dragon4989 , @Jacob-melton and ...

Hello @Father-Jack and thanks for getting in touch. Sorry to hear you can not complete the core challenge "Stinky but Deadly".

Can you please confirm your game is fully up to date? In order to look into this further, we would like to request you take a video of Eivor killing an enemy with a swordfish equipped. Additionally, please make sure that your latest save has been added to the Cloud (it will have a cloud icon next to it). This step will allow us to use your save files for investigations.

Don't hesitate to get back to us if you have additiona...

Hello @rarechips and thank you for contacting Ubisoft Support. I am sorry to hear that you have been encountering this issue with "Majesty in the Dark". This is issue is under investigation by the relevant department and as soon as we will have any updates, we will post it in ...

@S73ph4N05 - Hello and thanks for contacting Ubisoft Support. I am sorry to hear that your game is crashing. As mentioned previously, this is an issue currently under investigation by the development team and we'll keep this mega thread updated with any news we receive with regard to their investigation.

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