UbiKoreanBBQ

@dominosreal Hi there! I'm so sorry that this is occurring for you, and has been for quite some time. I appreciate the specs you've mentioned and the details you've added. If you haven't already, can you create a case on the Support Portal and attach...

@dominosreal Hi there! I'm so sorry that this is occurring for you, and has been for quite some time. I appreciate the specs you've mentioned and the details you've added. If you haven't already, can you create a case on the Support Portal and attach...

@raging_rush Hey there! Sorry to hear that this is occurring, and for our delayed response! Would you be able to take a short video for us demonstrating the issue so we can get a clear read on the situation?

@raging_rush Hey there! Sorry to hear that this is occurring, and for our delayed response! Would you be able to take a short video for us demonstrating the issue so we can get a clear read on the situation?

@RageSkull-_ Hey there! I'm sorry to hear it's showing up as a trial version. Are you seeing this when launching from EPIC? Or are you trying to launch from Ubisoft Connect and seeing this?

@RageSkull-_ Hey there! I'm sorry to hear it's showing up as a trial version. Are you seeing this when launching from EPIC? Or are you trying to launch from Ubisoft Connect and seeing this?

@xlastovi Hey there, I am so sorry that you're not getting any emails from threads on Discussions. Since the email change did not work, please feel free to change it back to your preferred email. Would you be able to share a couple screenshots of your User Settings so that I can check over them?

@xlastovi Hey there, I am so sorry that you're not getting any emails from threads on Discussions. Since the email change did not work, please feel free to change it back to your preferred email. Would you be able to share a couple screenshots of your User Settings so that I can check over them?

Hi @BeeOurGest We do not have a forum for the Petz games due to their age. But you are more than welcome to post any issues you may be experiencing in any of the Petz games in this General forum, and we'll look into it.

Hi @BeeOurGest We do not have a forum for the Petz games due to their age. But you are more than welcome to post any issues you may be experiencing in any of the Petz games in this General forum, and we'll look into it.

Thanks for letting us know this. I see that Ubi-Knight replied to your support case. You may need to cover what's been discussed in this thread so far for the support portal team (although I know you sent the link to the forum post). Sorry for any inconvenience this may cause!

Thanks for letting us know this. I see that Ubi-Knight replied to your support case. You may need to cover what's been discussed in this thread so far for the support portal team (although I know you sent the link to the forum post). Sorry for any inconvenience this may cause!

@spudabbott Hey there, I'd be glad to look into this with you. Can you send me a screenshot of your menu screen? And let me know what you've already tried?

@spudabbott Hey there, I'd be glad to look into this with you. Can you send me a screenshot of your menu screen? And let me know what you've already tried?

@dakkaboom1 Hey there! You can reach out on the Support site without being able to log in by following these directions! Essentially you'll be starting a Live Chat anonymously, and then the team will locate your account and take it from there. Alternatively you can also send a private message over to...

@dakkaboom1 Hey there! You can reach out on the Support site without being able to log in by following these directions! Essentially you'll be starting a Live Chat anonymously, and then the team will locate your account and take it from there. Alternatively you can also send a private message over to...

@ns-enibeti This is definitely pretty wild. I've not encountered this issue from other player reports (besides the Reddit article you shared). I appreciate all the details you added. Can you test out these steps for me and let me know if it decreases the crackling at all?

- Right-click on the speaker icon in the bottom right of your screen and select Playback Devices.
- In the next window, right-click on the device you are using and select Configure Speakers.
- Ensure the Stereo option is selected, then close this window.
- While the device is still highlighted, click on Properties.
- In the Advanced tab, set the default format to be 16 bit, 48000 Hz (DVD Quality).

@ns-enibeti This is definitely pretty wild. I've not encountered this issue from other player reports (besides the Reddit article you shared). I appreciate all the details you added. Can you test out these steps for me and let me know if it decreases the crackling at all?

- Right-click on the speaker icon in the bottom right of your screen and select Playback Devices.
- In the next window, right-click on the device you are using and select Configure Speakers.
- Ensure the Stereo option is selected, then close this window.
- While the device is still highlighted, click on Properties.
- In the Advanced tab, set the default format to be 16 bit, 48000 Hz (DVD Quality).

@lightuptheeyes Hey there! I'm sorry to hear about this sequence of frustrating issues! Would you be able to take a brief video of what's occurring so that I can get an exact read on the situation. I haven't seen other receiving all these issues at the same time, or on a consistent basis. (Also, I've moved your thread over from General Discussions to the ...

@beeourgest Heya! Thanks for suggesting this. I will pass along your feedback to the team.