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UbiKoreanBBQ

UbiKoreanBBQ



30 May

[XSX] [Missing Content]No Banquet armor for certain heroes

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
I appreciate those extra details as well as your findings on a new rep level. I've ensured that this information is now with the team reviewing this as it could provide further insight!

26 May

[PS4] [Bug/Glitch]New gear icon but no new gear

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    UbiKoreanBBQ on Support Forums - Thread - Direct
Appreciate those extra details! In your video, I see yellow exclamation points on 3 tiles in Loadout 1, are they all directing toward the "new helm"? Can you also complete these basic steps so we can ensure no common technical issue is the cause? Thank you!

25 May

[Crash/Freeze]The game freezes/crashes on DirectX12 [May/2021]

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hey there, Aranorde! I am sorry that you are encountering this issue for so long. As my colleague mentioned, this is under investigation. I saw the ticket that you submitted a few days ago and have made sure that your system files and report have been passed along to the team. Just to check, when you game freezes and crashes, is the black screen still presenting itself or is it immediately closing to the desktop?

24 May

Bug: The Tomb, unable to progress to infirmary

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hey all, I know this issue is incredibly frustrating, but the team is still investigating the cause of it. If any of you could provide video footage of it occurring, that would be greatly appreciated as the team is requesting this information.

aicheek: Thank you so much for the video! I have provided this to the team.

[Bug/Glitch]Rogue Agent Encounter in Invaded Bank Headquarters

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hey caffeinatedneil! Sorry to hear that this occurred! I just wanted to check, were you able to get the missions working? I will gladly provide this info to the Division 2 team, I just want to make sure I'm giving clear information. Thank you!

23 May

[Bug/Glitch] PCStuttering

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hi Jaga.Telesin! I checked on the ticket where you reported this, and see that your information and workaround was provided to the team investigating this issue. Can you let me know the exact model of your mouse? Also, when you changed the polling rate, does the game remain fixed, or do you have to make changes each time to enter the game? Lastly, does the change in polling rate make your movement 100% smooth, or just smoother in general? Thank you!

Angel mask bug

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hi there, neytonzinho. Sorry to hear that you're missing keys! Can you let us know which hunters you fought that did not drop any?

Also, to continue on the forums, please translate your messages to English as posts in other languages are against Forum rules... Read more

[Bug/Glitch]Directives not restored when returning to own world after playing in friend's

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hello GlennFlatpack! I appreciate you reaching out with this issue. When you're returning to your own world, are your directives being disabled as well as disappearing? Are you able to reset them once they've disappeared? Has this happened when your world isn't set to Heroic?

I understand that you do not have a video to provide, but it would be incredibly helpful if you're able to grab one at any time.

22 May

[Crash/Freeze]Black screen on start-up.

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hey there, FledMagician! If you could please try verifying your game files to see if this resolves the black screen on launch, that would be great. Let me know how it goes.

And yes, as Aranorde said, it would be helpful to see your system files for further analysis. You can attach those to a ticket on the ... Read more

Freeze

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hey there, blixten111! I'm sorry to hear that you're encountering freezes in The Division 2! I would like to know more about the behavior of this issue. When it freezes, do you still hear audio? Are you freezing while in menus, in a menu, or free roaming? Is it ever freezing and crashing when you launch it?

Tidal Basin antiviral cylinder bug - can't proceed

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hey there, folks. I understand that this issue is super frustrating. The team is still looking into the root of it, but I know the wait time has been long for a fix.

Karabugs: Thank you for the video you've provided, I have sent it over to them.

[Missing Content]Missing items from bag

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
The exact names would be super helpful! I appreciate the information that you've provided so far.

Before you search for those guns, can you also try verifying your game files, and let me know if you see any of those SMGs return.

21 May

[PS4] [Bug/Glitch]Inconsistent Berserker Movement.

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hey Sinister_Mao! Thanks for reporting this. I understand this seemingly is happening at random times, but would you able to provide us with a video of this occurring so that we can take a closer look at what might be happening?

29 Apr

[XB1] [Gameplay]For honor veteranos

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Hello there, BOT-IMPERADOR! Thank you for reaching out and providing your feedback! I can see your true passion for the game, and I understand your concerns! I wanted to let you know that I have moved your thread over to our General Discussion sub-forum as the Support team handles only gameplay and technical questions. The community side will allow you to have discussions with the rest of the player base and be acknowledged further by our community team. On an additional note, as this forum is managed by Ubisoft US and UK teams we ask that all posts on this boar... Read more

[PC]Failed To Join Group

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hey Superkajda, are you both unable to adjust settings in your routers? It is uncommon that a Strict NAT is able to easily play in multiplayer modes, so forwarding ports is very helpful.

I also suggest having both of you whitelist For Honor and Ubisoft Connect in your anti-virus software as the software may be causing an interruption to the service.

[PC] [Crash/Freeze]Launch Error: Failed to start game

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hi there, Graci0us! Have you created a support case with us? If so, let us know your case number so that we can ensure your ticket has reached the right place. Please make sure the submit your system files to allow the team to take a deeper look!

Daughter of Lerion icon still showing on the map after completion

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct

Hello @davidolivei2010 ! Is this the last area that you're fulfilling for the All Completionist trophy? Can you send me a screenshot of the "Sister of Lerion" icon still active although the quest is completed?


19 Apr

[Bug/Glitch]Boss dead in the unreachable place

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Thanks for adding to this, crimson666glory. Are you encountering this with regular enemies in addition to bosses? Or just one particular enemy type? Can you recall the locations you've seen this happen?

game started to crash like crazy

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hello oldtricknewdog! I'm sorry to hear you've been having such frequent crashes recently. I appreciate the behavior of the crashes that you've described so far. Can you let me know if you're receiving any error codes or messages upon crashing and what they are?

18 Apr

Accidentally deleted my agent

Comment
    UbiKoreanBBQ on Support Forums - Thread - Direct
Hello there, GaseousCobra42! I'm sorry to hear your character was deleted! Please reach out to our Support teams on any of the following platforms for help in recovering your agent. Please do not create any other agents in the save that the original agent was in, and note that I have removed your email from your post as it is sensitive information.

Support Portal
... Read more