UbiKoreanBBQ

Hey there, @JoeyW_nl ! Would you be able to provide us with a brief video of this so we can get a clear read on what's happening? Thanks!

Hey there, @JoeyW_nl ! Would you be able to provide us with a brief video of this so we can get a clear read on what's happening? Thanks!

Hey there, @JoeyW_nl ! Would you be able to provide us with a brief video of this so we can get a clear read on what's happening? Thanks!

Hey there, [B]tom92641[B]! Sorry to hear you're having trouble loading past the set-up screen. Can you please let me know if you're getting any error messages when it freezes/crashes? Also, please complete our basic Xbox One guide as these steps may resolve the issue for you!

Hey KT247! I'm sorry to hear you've been unable to complete this world activity. Do you perchance have any video footage of the prompt not showing up after collecting the key?

Hi Martins-Vin, I appreciate you bringing this forward, but I'm sorry that it's happening! Can you show me a screenshot of the notification, and also one of the your list where no new projects are appearing? Can you also let me know how many agents you have created? Thank you!

Ah, great to hear! What was your resolution?

Heya Spongebob12443! Sorry to hear that your game keeps freezing! Please try out the steps in our basic troubleshooting guide to see if this resolves your freezing issue! Let me know how it goes!

Hey there, jmlaw68. Thanks for reaching out about this! I'm sorry that Season 2 hasn't been rotated in again yet. We don't have info on when that may occur, but when it does, we'll post it on our Division 2 game page!

Hey Stepper18V, when on the Support Portal, please ensure that you're filling in all the dropdowns before selecting "Start Live Chat" or "Submit My Case".

If you're still having trouble you can also contact via private messages on Twitter, or Facebook!

Hey GlennFlatpack! I apologize for the delay. I appreciate you bringing forward all of this information, but I am so sorry to hear that it happened in the first place! Your frustration is completely understandable. Videos can be much more useful than it sometimes appears, so if you have captured any even snippets of this behavior you're experiencing, it would be helpful. I can certainly report this to the team though, and look into similarly reported issues. Do you have any screenshots of the boss stuck in the brick room at the top from your example 1 in second post?

Hey there, Jack_Jack., I'm sorry to hear you're getting low level gear drops. Would you be able to show us a brief video of these drops occurring for you?

Ekristoffe: If your character has disappeared, please contact our Support teams either on the Support Portal, ... Read more

Hey ninjasan10, I'm sorry that we weren't able to reach out sooner, but it is good to hear that it's working after a reinstall. Should this issue happen again, please try emptying your Ubisoft Connect cache as well as clearing your PC's temp files. Let us know if it continues to occur!

HI L3AND80 and KVD-NL-SFOD-D! I understand that this issue may seem random, but if either of you have a video of the occurrence, that would be great. Also, if you think you could reproduce the issue and take a video, I'd appreciate it!

Hey angelHKD25, I'm sorry to hear that you aren't receiving drops that you'd prefer. But I do super recommend rerolling for skills as krazynomad noted.

Thanks krazynomad and Noxious81 for your expert game assistance!

Hi all, as Ubi-Redbeard said, we currently do not have further information to impart from the teams about this issue.

Hey there, Ekristoffe. I'm sorry to hear this happened! Restoring lost characters is something that our Support team can help you out with. Please reach out to them on any of the following channels to get that sorted out:
Support Portal
... Read more

Hello folks! This issue is still being investigated. I apologize for the delay, but sincerely appreciate your patience!

angelHKD25: I'm sorry to hear you've had this occur in two places. If you still weren't able to complete either, could you please record a video of this issue occurring for you?

fknM3R0: Thank you for providing your detailed report about this issue and what you attempted to resolve it. Can you let me know what the old global difficulty was, and then which new one you picked later?

Red_Nose4: I'm so sorry you've had this issue too! Our team is currently investigating this issue. Would you be able to provide a brief video for the team of your experience? Thank you.

I see that you were able to reach out to our Support team on the portal. Ubi-HallowHead has requested your ownership folder in a screenshot. Please provide that to them as soon as convenient so that they can continue looking into this with you!

Hey there, ShootOnGura_! I'm sorry to hear that you've had trouble buying in-game content! What error are you receiving, and what is the content that you're trying to purchase?