ZOS_GinaBruno

Hi everyone, just wanted to make sure you all were aware that this issue is fixed with today's update. Thanks again for being patient with us.

dcrush;c-7942589

I just want to know if the comment about the fix for zone guides not showing the correct progress refers to the game-breaking bug (allegedly/potentially) caused by the “kill 20 arcanists” quest.

In other words - will I be able to finally continue questing on my main toon or is the quest bug still alive and well?

Yes and yes, though I'm going to edit that patch note to be clearer that's what the fix is for.

Thanks for the info, everyone. We're investigating issues surrounding access codes and will reach out if we need further information.

Hi everyone,

As we're heading into the weekend, we wanted to give you an update on the login issues that have been ongoing since yesterday. Just to keep everyone in the loop, these issues were caused by some external traffic hitting our service that is completely unrelated to user load or anything to do with our recent launch on the Epic Games Store. This is currently impacting all megaservers, and affects being able to log into the game as well as making account changes.

We recently deployed a fix and will assess how well this addresses the situation; we'll make further changes if necessary and we will keep you posted.

Welcome to The Elder Scrolls Online v9.1.5, featuring the Update 39 base game patch! During the ESO Global Reveal back in January, we announced that we were taking the time during this development cycle to focus on polishing existing in-game systems and addressing some longstanding requests, which you’ll find throughout this update.

In addition to the many bug fixes listed below, we’ve spent some time improving some in-game experiences for newer players, cleaned up some item set sourcing, and added a number of new achievements for existing content. We’ve also added a few updates for PvP including new Monster Masks, Face and Body Markings, a new PvP death notification feature, and improving the loot dropped from Scamps in Imperial City.

The full list of new features and updates can be read below. We hope you enjoy this latest update, which is approximately 3.35GB in size.


... Read more

The Elder Scrolls Online v9.1.4 is the final PTS patch before Update 39 launches on August 21 and contains bug fixes for some Arcanist abilities, housing, some game crashes, and more. The size of this final patch is approximately 207MB.





Arcanist
[list]
[*]Herald of the Tome
[list]
[*]Fatecarver: Fixed an issue where this ability and its morphs did not properly interact with interrupts between the lock out duration and immunity behavior, after being affected by an interrupt.
[/list]
[*]Curative Runeforms
[list]
[*]Remedy Cascade: Fixed an issue where this ability and its morphs did not properly interact with Interrupt's lock out behavior and immunitie... Read more

Aardappelboom;c-7931081

DragonRacer;c-7930667

Yes, indeed, it was posted in the appropriate subforum.

Rather than General Discussion, where everyone looks.

Much more efficient this way, you know.

This is why a forum isn't the right place to communicate on these things, just make a centralized news feed on the website from which to post to different channels (when needed with different flavors).

A statuspage wouldn't hurt either, a lot of this stuff can be automated.

I do get why ZOS posts this stuff on social, some people read the forums, but I'm sure most people are on social or other channels anyway.

We do have a status page, which can be found here: https://help.elderscrollsonline.com/#en/answer/4320...

Just to update everyone on this issue, we are close to completing our investigation and have started unbanning the majority of affected players; only those that we found have exploited maliciously or an excessive number of times will remain banned. Please remember if you come across a game exploit, make your best effort to avoid it and report it to us as soon as possible. Thanks for everyone's patience while we investigated this issue and you can expect an email from our Support Team soon with an update on your account, if you haven't already.

nightstrike;c-7930184

Will the event be extended for the days lost and being unable to login? I missed out on the first few days of tickets because of these issues.

Yes, we actually just announced today that we are extending the Zeal of Zenithar in-game event by one day, changing the end date from August 8 at 10:00 AM ET to August 9 at 10:00 AM ET.

We can confirm a number of accounts were recently suspended temporarily while we investigate a recent in-game exploit. As mentioned in the email from our Support Team, we will follow up after investigations are complete.

shalalaA7X;c-7929747

@ZOS_GinaBruno you mentioned both pc servers but was this the cause to console que issues too?

Just double checked and yes, this was also the cause of the long queues on console servers over the weekend.

JoeCapricorn;c-7929071

ZOS_GinaBruno;d-640069

We recognize that we totally dropped the ball on communicating any of this to you all, and for this, we apologize. We are already discussing ways to improve internal communications in the future to help mitigate this from recurring.

I think the main issue with this incident is that in the past when something of such magnitude was occurring, there would be a red-banded banner saying that you were aware of it - potentially with a thread containing further updates or information.

You're right - we do normally post a forum banner and a tweet from the Bethesda Support Twitter (X?) account so everyone is at least aware that we're looking into things, and this didn't occur this time. This is part of what we have been discussing internally to understand what happened and how it can be prevented... Read more

Do you have a specific trader or zone you've come across that we can check?

Sergykid;d-640105

what is going on with the Zenimax customer support team? or is something wrong with me or their interaction with me.

i have a problem ingame that for me it seems like they just refuse to solve or answer to. It's chronologically these tickets:
230711-001610
230715-001051
230717-003491
230720-005463
230721-004765
230724-001392
230724-002447
230726-001504
230730-001681
230731-006002

As you know the first 6 digits are the date yymmdd. Theres 10 tickets across 20 days. Meaning i had to make another ticket the next day after they closed the previous one, because the issue was not solved.
Between those are some more but they were closed as duplicate, wrongly because none of them were duplicates, they were an entirely separate occurrence each with its own different video.
I followed their instructions and all of them got closed as solved, but the issue is still happening.

...

Read more

The Elder Scrolls Online v9.1.3 has some minor fixes for content across the base game affecting UI, furnishings, and some visual oddities, and also includes a slight adjustment for the Inferno Staff and some Tales of Tribute NPCs. The size of this patch is approximately 970MB.





General
[list]
[*]Fixed an issue where slotted passive effects that persisted through bar swap, such as Grim Focus, could benefit targets under the influence of Oakensoul or Werewolf.
[/list]

Weapons
[list]
[*]Ancient Knowledge
[list]
[*]Inferno Staff: This staff type now also increases your damage done with Status Effects by 6/12% in addition to Damage over Time.
... Read more

Thanks everyone! We're on it and will update as soon as we have some info.

Hey everyone, just wanted to confirm this should be fixed on PC when Update 39 launches in a few weeks.

TemplarHealz;c-7924294

ZOS_GinaBruno;c-7924289

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

So, all the players that have been bugged since June, will have to wait until September 22nd in order to play the game?

Update 39 launches on August 21st for PC, in about 3 weeks. Understand it's not t... Read more

Hi all, wanted to share an update on this issue. We know this bug has been frustrating and we have been making progress on pinpointing what’s causing it; we’ve found it frequently manifests itself after completing the Cyrodiil quest “Kill 20 Arcanists” or the Necrom quest “Tracing Shadows”, as many of you have noted.

At this time, the fix is appearing to be quite complex and unfortunately isn’t one that we’re able to hotfix. We are currently targeting to have this fixed with Update 39 launch and will keep you posted if this changes. Thanks for your patience and understanding here.

Thanks for the feedback, everyone! We're discussing some potential options with the team so it's clearer what is being enabled.