ZOS_JessicaFolsom

ZOS_JessicaFolsom



05 Jun

Comment
Hello! Could you two clarify if there is actually Deadlands music playing in Apocrypha (which would be a bug), or if this is feedback about the music sounding too similar to the Deadlands music?
Comment
Thanks @ApoAlaia!

Just confirming the book idle animation is uncommon and won't play every time, but it is there! :)
Comment
Hey everyone. Thanks again for raising this. We've confirmed that new character slots are working but you may need to fully load into the game on one of your characters before it will appear. So, if you own Necrom and don't see the free character slot you expect, load into the game on a character then log back out and the free slot should be there.

Thank you!
Comment
MajThorax;c-7884112

ZOS_GinaBruno;c-7884104

Hey folks! As other has mentioned, if you own Necrom and don't see the free character slot, please do a relog and that should fix it. Thank you!



I did and I still have 9/9 character slots. I prepurchased necrom deluxe 2 months ago.



Hey all, we're looking into this. It sounds like relogging is doing the trick for some. If this is not working for you, could you please let us know the following?

[list]
[*] Did you just purchase Necrom today, or before today?
[*] What version of Necrom did you purchase? (Standard, Deluxe, Upgrade, etc.)
[*] Is Necrom greyed-out in the Crown Store for you? (Showing that you definitely have the entitlement on your account.)
[/list]

03 Mar

Comment
Hi everyone! We are aware and investigating. Thank you.

18 Jan

Comment
We have received some reports of customers receiving unexpected one-time password (OTP) emails. Unfortunately, it is common this time of year, especially in gaming, to see an uptick in account security-related activity.

Firstly, we want to let everyone know that we recently made some changes to the OTP system to enhance player security. You may see additional OTP emails for a short while, and it is possible they may appear in a foreign language. We also wanted to take this opportunity to remind everyone that OTP emails are designed to protect your account and to provide some tips on how to best protect yourselves and your accounts.

Anytime you receive a one-time password email that you didn't expect, we recommend you take the following standard steps:
[list]
[*] Delete the email without clicking any links
[*] Out of an abundance of caution, change your ESO password to a new, unique password
[*] Never reuse passwords from other accounts
[/list]
... Read more

08 Dec

Comment
This morning, we turned off Voice Chat Accessibility (speech-to-text) on our console servers to address a back-end issue with the feature. Players will still be able to toggle Voice Chat Accessibility on and off, but the system will not function while we have it turned off. We currently do not have an ETA for when we will turn Voice Chat Accessibility back on.

Please note that Narrate Chat (text-to-speech) is unaffected and still works.

Thank you for your patience. We will update this thread as we have more information.

31 Oct

Comment
Hello! For those of you encountering this issue, do you have ESO on Steam?

03 Oct

Comment
Hi everyone,

This is now fixes on all servers and Endeavors are available. Thank you for your patience!
Comment
Hey all, thanks for the reports. Confirming we are looking into this right now.

16 Sep

Comment
During the PC/Mac and Stadia incremental patch maintenance on Monday, September 19, we are granting Seals of Endeavor to all players who were affected by the issue on September 7 where players did not receive Seals of Endeavor upon completing Endeavors.

Players will be granted the number of Seals of Endeavor that they should have earned during the time that the issue occurred, which was between 9:04 AM EDT and 10:11 AM EDT on Wednesday, September 7. Only affected players will be a part of this grant.

When the servers reopen on September 19, players who were a part of this grant will find their Seals of Endeavor added to their existing currency.

Thank you for your patience!

06 Sep

Comment
Hi everyone,

As a follow up to this, we have identified the issue and have put up a ... Read more
Comment
Thanks everyone. We are tracking a separate UI error that seems directly related to the Activity Finder. It sounds like this is something different.

For those who encounter this issue, could you please try manually closing the game, and let us know here if that does not work?
Comment
Thanks, everyone!

For those reporting this issue, were you queued up for something in the Activity Finder when this happened? If so, what queue were you in?
Comment
Hey @ElementalDud and @Olav_the_Stout, which Wayshrine did you use and where were you traveling to and from?
Comment
As a follow-up, @katanagirl1 and @ElementalDud would you two please put in a Support ticket via our Support Portal so we can gather a bit more info from you? Thank you!
Comment
Hello! Thank you @katanagirl1 and @ElementalDud for reporting this. We're looking into it and the detail that it happened after using a Wayshrine does help. If anyone has additional details, please drop them in this thread.

Thanks!

22 Aug

Comment
NiteFire;c-7696235

@ZOS_JessicaFolsom
I play on the PlayStation NA server and had this bug about a month ago at the same spot OP is describing. We tried all dying and respawning at beginning of dungeon, we looked for any trash mobs we might have missed. Nothing worked and we couldn't finish the dungeon



Thank you, @NiteFire! These details are helpful.
Comment
Hi @Vicquemare! Thanks for bringing this to our attention. We are looking into this.
Comment
HI @N00BxV1 - thanks for reporting this. Could you check and see if the style is in your list of known styles already or not?