ZOS_JessicaFolsom

Hi @msetten, we'd like to look into this for you and need a bit more info. Do you have at least 20 points invested in Flawless Ritual? That will be a requirement before you can put points into War Mage.

Hey @DragonRacer thanks for the ping in the other thread. This should be fixed, along with the other issue where players were seeing mail notifications but messages were sometimes not appearing in the inbox.

BlakMarket;c-7282364

Honestly this is crazy I changed two toons from nord to imperial because of sustain issues, to realize it was a BUG!!!!!!!! Who would I speak to, to get a refund of race change tokens.

Hey @BlakMarket our Support team should be able to help you out with this. I'm checking on what ticket category they'd recommend you use. Are you also looking to switch your characters back to their original races?

Mefromnorway;c-7283766

If not craftbag fixed this game will deleted and i will never more see a game from this company again. Find it strange they can sell pluss with a craftbag not working. 2 months now and we see when update complet how broken this game is today.

Aektann;c-7283687

I don't see in the patch notes that you fix guild history, or craft bag, guild store or anything.

The issue you're both describing should be fixed in today's update. It's very possible we accidentally missed a patch note for it. We'll follow up!

Hey @BOERjos it sounds like you're in the right place with our Customer Support team. What's your ticket number?

Hi everyone,

We wanted to let you know we've been reading your feedback about the Shadowfen Tide-Beads/kilt lead drop-rate, the time needed, and the challenges getting a drop during this initial launch rush. We are taking your feedback and concerns into consideration as we review the current lead drop-rate data. Thank you for sharing your thoughts with us - if we do make any changes, we'll let you know.

Hi everyone,

We got confirmation this morning that a fix for the block cost issue reported in this thread will be going into the next PC/Mac and Stadia incremental patch (on June 14.)

FantasticFreddie;c-7281825

Oh good. When is that?

The next PC/Mac and Stadia incremental is currently on the schedule for June 14 (next Monday.)

Wolfkeks;c-7281499

I was switching zones, travelled from reapers march to blackwood and then the gears as gone. Might have to do with switching instances.

Thanks @Wolfkeks and sorry to hear you're still encountering this. We are still investigating what seems like an edge case.

For those asking about the block bug in this thread, we just got verification this morning that a fix for it will be going into the next incremental patch.

Hi all,

The hotfix we ran this morning should have stopped new cases of equipped Companion gear loss (and a related specific exploit.) Unfortunately, the fix was not to replace previously lost gear. If you encounter a new situation where your Companion loses their equipped gear, after this morning's hotfix, please let us know with as many details as can.

Thank you, everyone. We know this one has been frustrating and we appreciate the information everyone has provided.

Hey @neferpitou73, thanks for bumping this one. We can confirm that we do have a bug in for the issue you're describing and the Combat team is investigating it.

RizzlyBear;c-7276305

Thank the Divines...I had to stop playing since the Update....Bought white gear from NPC 5 times...

Sorry, @RizzlyBear :( It has been frustrating, for sure.

msetten;c-7276303

Will this also be fixed for console before it gets released next week?

Yes, we were able to get the fix into the build for console launch.

Hi everyone,

We wanted to let you know that the issue where Companions would sometimes lose their equipped gear is being fixed during a hotfix with downtime tomorrow morning (June 4.) Thank you again for reporting this and providing such helpful details.

You can see the full hotfix message for tomorrow here.

NeillMcAttack;c-7273063

@ZOS_JessicaFolsom

Could this have something to do with the 5 piece bonus bug? As most of the sets I have heard reported appear to be sets that are commonly only ran on one bar!

Dev believes it might be, though we are still investigating the issue. Thanks for passing this one along as well. :smile:

Thank you. Just saw a similar post about another set (but the same behavior) by @MirandaSharp in another thread. We're investigating. This may be related to the issue described here.

Thank you for the report @tymojamson. Have you noticed this happening with any other sets? Does swapping weapons trigger this 100% of the time?

Hi all, we want you to know that we have seen this thread and are investigating.

Thanks for the character info, @BrentBlemish and @PureEnvelope35! We've passed these along to Dev to help with their investigation of this issue.

robpr;c-7272282

No disconnects, relogging or swapping to Mirri didnt fix. Gear was permanently gone.

Thank you. Was it Bastian or Mirri? Or did you encounter this issue with both?

Hi @robpr we're investigating this. Did you experience a disconnect at any point during the situation you described? If you relog, does Bastian's starting gear re-appear?