frontier_support

Hello CMDR, if you could get in touch with us at https://customersupport.frontier.co.uk/hc/en-us with some screenshots of your settings we can take a look into this for you.

- Vostok

Hello CMDR, that certainly does look quite strange. What happens if you leave the system and return to it, or if you relog into the game? If the issue persists please contact us at https://customersupport.frontier.co.uk/hc/en-us and we'll take a look.

- Vostok

Hi there,

While that's great you've got it on the Issue Tracker, the bug reporting website, the reason we linked the above link is so we can get you to create a Support ticket! Please try working through it and hopefully you'll make a ticket, so we in Support can also have a look. :)

- CMDR Zenit

Hello CMDR, would it be possible for you to get us over some video footage of the bug happening and then the workaround working for you? Please get in touch at https://customersupport.frontier.co.uk/hc/en-us, we can investigate this ourselves or pass along to QA as required.

- Vostok

Hello CMDR, if you're still having troubles with this please get in touch with us at https://customersupport.frontier.co.uk/hc/en-us and we can take a look for you.

- Vostok

Oof. That's rough :(
If you want to send us a ticket with a Dxdiag, we'll be happy to take a look into that for you!
https://customersupport.frontier.co.uk/hc/en-us
-Luna

Hi there. We're a lot more up to date than 4 days ago so we would have reached your ticket by now for sure. Make sure you're not confusing ticket submission with the issue tracker! The issue tracker is for submitting game bugs to QA and you won't get a response there. To raise a ticket, you need to go here:
https://customersupport.frontier.co.uk/hc/en-us
:)
Luna.

Hello CMDR, if you can get in touch with us at https://customersupport.frontier.co.uk/hc/en-us with as many details as you can, we'll take a look!

- Vostok

Hello CMDR, if you're still having this issue please contact us at https://customersupport.frontier.co.uk/hc/en-us and we can take a look for you.

- Vostok

Hey CMDR,

Please feel free to send in a ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can double check on the system.

- Ikaros

Hi there!
We can take a look at that for you! Please get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!
~ Viking

Hi there!

We can take a look at that for you! Please get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there!

We can take a look at that for you! Please get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Greetings Commander!

We can take a look at that for you! Please get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there!

We can take a look at that for you! Please get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there,

I'm sorry to hear you're having trouble with the game! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there,

I'm sorry to hear you're having trouble with the game! Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there. If you're still experiencing this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Support Nova

If these issues persist, we are happy to try to help!

Please send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll investigate. :)

- CMDR Zenit

Greetings Commander!

Sorry to hear you're having trouble with the game! Alt+Enter should help, you can also modify your settings under Options > Graphics > Display > Resolution. Do make sure your GPU drivers are up to date as well but we can also take a look at your DisplaySettings.xml file if you could get in touch with the support team via https://customersupport.frontier.co.uk/hc/en-us

~ Viking