frontier_support

frontier_support



16 Apr

Comment

Hey CMDR,

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and we will take a look at your account.

- Ikaros

Comment

Hey CMDR,

If you are still having trouble with game access, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can take a look.

- Ikaros

Comment

Hey CMDR,

Sorry to hear that you are experiencing this issue.

We'd recommend that you file an issue tracker report via: https://issues.frontierstore.net/ and if possible attach some screenshots so that our QA team can investigate further.

- Ikaros


15 Apr

Comment

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.
- Support Agent Nova


14 Apr

Comment

I'm sorry to hear that!

Please send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll sort you out ASAP. :)

- CMDR Zenit


12 Apr

Comment

Hey CMDR,

Please do send in a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will investigate further.

- Ikaros

Comment

Hey CMDR,

If you are still having trouble connecting to the game, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros


11 Apr

Comment

Originally posted by Skybound987

So I ended up leaving the place, went to do another mission, ended up getting my engines shot out, repaired them, then came back, and it let me dock.....wth.

I'm guessing the NPC or whoever left? Did I miss a prompt or something that gives you a clue about things like this? All I remember is getting docking request denied, no explanation why.

Hello CMDR, even in Solo play you can get a bit unlucky sometimes and have the situation of an outpost being filled with NPC pilots! To try and push things along and get the NPC to leave sooner than they otherwise might you can either relog, or travel to another system and back.

- Vostok


10 Apr

Comment

Hi there! If you're still experiencing this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)

- Support Agent Nova

Comment

Hi there, please check through the steps on our support site here https://customersupport.frontier.co.uk/hc/en-us/articles/4405945255954-What-does-the-connection-error-I-am-seeing-mean- and if you're still having issues you can contact us at ...

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Comment

Hello CMDR, there isn't currently the option to further zoom into the minimap when on foot! If this is something you'd like to see added you can submit this idea on our suggestions forum here https://forums.frontier.co.uk/forums/elite-dangerous-suggestions/

- Vostok


09 Apr

Comment

Hi there! If you're still experiencing this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Support Agent Nova


08 Apr

Comment

Hello CMDR, if you're still having issues with this please get in touch at https://customersupport.frontier.co.uk/hc/en-us with as many details as you can and we'll take a look.

- Vostok

Comment

Hello CMDR, if you could open a ticket with us at https://customersupport.frontier.co.uk/hc/en-us with details of exactly how things aren't working for you we'll take a look? Is the controller being picked up at all by Elite, are you unable to alter control bindings? Any extra detail will be helpful :)

- Vostok


07 Apr

Comment

Hey CMDR,

We've previously experienced some issues with our database and this likely affected account linking and password reset functionalities.

The issue has since been resolved and you should now be able to link the accounts.

Apologies for any inconvenience accused.

- Ikaros

Comment

Hey CMDR,

We've previously experienced some issues with our database and this likely affected account linking functionality.

The issue has since been resolved and you should now be able to link the accounts.

Apologies for any inconvenience accused.

- Ikaros

Comment

Hey CMDR,

We've previously had some issues with the backend database which likely affected game access. This issue has since been resolved and you should now be able to login.

Apologies for any inconvenience caused.

- Ikaros

Comment

Hey CMDR,

We've experienced some issues with our database and this likely affected password reset and game access.

The issue has since been resolved so you should be able to reset the password now.

Apologies for any inconvenience caused.

- Ikaros


06 Apr

Comment

Hi there,

Sorry to hear you're having trouble with the game. Please get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist.

~ Viking