Hey CMDR,
Sorry to hear about the crashes.
Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a DxDiag file so that our team can take a look.
Steps to obtain the DxDiag files can be found ...
Read moreHey CMDR,
Sorry to hear that you've ran into issues setting your key bindings.
Please feel free to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can take a look.
- Ikaros
Hi there!
Sorry to hear you're having trouble with the game!
Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look!
~ Viking
Hey CMDR,
Please do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new if you haven't already.
We will likely need to relocate your commander to fix this.
- Ikaros
Hey CMDR,
Sorry to hear that you are experiencing game freezes.
Please do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new along with a DxDiag file of your system.
The steps to obtain the dxdiag can be found ...
Read moreHi there,
I'm sorry to hear you're having trouble with the game. Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look!
~ Viking
Hi there!
Sorry to hear you're having trouble with the game!
This might be because your game access is actually attributed to another account, or that Steam isn't linked to your Frontier account (FAQ: https://customersupport.frontier.co.uk/hc/en-us/articles/4404175514514-How-to-link-your-Frontier-Account-to-the-platform-on-which-you-play-Elite-Dangerous-) or that you are linked but need to use the 'Steam Log In' button on the launcher (FAQ: ...
Read moreHi there. If you're still having trouble with this, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you :)
- Support Agent Nova
Hi CMDR,
This can sometimes happen due to issues with a network connection, are they still greyed out for you now?
We can't find a support ticket that describes this issue. Did you submit a report to our issue tracker instead? The tracker is to report bugs but isn't something we will directly respond to.
If this is still a problem, could you please submit a ticket here and we can take a closer look: https://customersupport.frontier.co.uk/hc/en-us
-Umbra
Hi CMDR, I'm honestly not too sure what's happened here!
I visited the system to check now and it looks like the missions are displaying correctly.
I'm not sure what caused this, but it certainly looks solved now. :)
Just in case though if it's still happening for you the next time you log in, please send a support ticket here and we can look into this in more detail: https://customersupport.frontier.co.uk/hc/en-us
-Umbra
Hey CMDR,
There's a number of conditions that need to be fulfilled before you can be offered a Rank-up mission.
You can find more information here: https://customersupport.frontier.co.uk/hc/en-us/articles/4405339245074
-Umbra
Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.
- Support Agent Nova
Hey CMDR,
We are currently in the process of finalizing internal policies in regards to the transfer. Unfortunately at this time, we do not have any further information to share.
Apologies for any inconvenience caused.
- Ikaros
Hi there!
Please get in touch with the team via https://customersupport.frontier.co.uk/hc/en-us and we can take a look!
~ Viking
Hi there!
I'm sorry to hear you're having trouble with the game.
Do get in touch with our team via https://customersupport.frontier.co.uk/hc/en-us and we can assist!
~ Viking
Hi there!
I'm sorry to hear you're having trouble with the game.
Do get in touch with our team via https://customersupport.frontier.co.uk/hc/en-us and we can assist!
~ Viking
Hi there!
I'm sorry to hear you're having trouble with the game.
Do get in touch with our team via https://customersupport.frontier.co.uk/hc/en-us and we can assist!
~ Viking
Hi there!
I'm sorry to hear you're having trouble with the game.
Do get in touch with our team via https://customersupport.frontier.co.uk/hc/en-us and we can assist!
~ Viking
Hey CMDR,
If you are still seeing this error message, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will assist further.
- Ikaros
Hey CMDR,
Your game progress is saved on your Frontier account so switching Steam region won't affect your save in any way.
- Ikaros
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