frontier_support

Hello CMDR, if you can contact us with detailed timestamps of when this happened we can take a look into your logs and see what we can find. It sounds like this might have been people caught in the crossfire becoming hostile but we'll need to take a look at the logs to see what's what. Message us at https://customersupport.frontier.co.uk/hc/en-us

- Vostok

Hi there,

We would recommend using Steam for ARX if you're using Steam to play the game, otherwise using our website, https://dlc.elitedangerous.com .

- CMDR Zenit

Hey there CMDR!

Please send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we can try to sort this!

Also, if you would like an asset transfer, use the same link and search for "asset transfer", and you can read the full rules for this, too! :)

- CMDR Zenit

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Support Nova

Hi there,

If you bought Odyssey in Steam, you should see it in the launcher itself. It sounds like you may not have linked your account appropriately to Steam! If you follow the guide on how to do so here:

https://customersupport.frontier.co.uk/hc/en-us/articles/4404180408338-Creating-a-Frontier-account-after-purchasing-Elite-Dangerous-on-Steam-or-the-Epic-Store-

(It's inside the creating Frontier Steam account)

And you should be set. If you're still having issues, please hit the "submit a response" button at the bottom, and send us a ticket so we can help directly! :)

- CMDR Zenit

Hey there, if this still occurs, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us/categories/4404016831378-Elite-Dangerous- and we'd be happy to look into this with you.

- Apollo

Hey CMDR,

I'd recommend sending us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that our team can assist further.

- Ikaros

Hey CMDR,

After linking your Frontier account to Steam, the next step is to click on Options > Log out from the Elite game launcher. You should then see 'Steam log in' button appearing on the launcher.

Use that to login and you should see Odyssey.

If you need further assistance, please send us a support ticket via: htt...

Greetings Commander!

Sorry to hear about this, are you able to get in touch with us directly via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look?

~ Viking

Hi there,

If you bought via Steam, it sounds like your account hasn't been appropriately linked up! Please go onto our guide on this here:

https://customersupport.frontier.co.uk/hc/en-us/articles/4404175514514-How-to-link-your-Frontier-Account-to-the-platform-on-which-you-play-Elite-Dangerous-

And you should be able to follow the "Steam" section. If it doesn't work or you're having difficulties, at the bottom of the page of that link, there should be a "submit request" button, press that and create a ticket for us. :)

- CMDR Zenit

Hey CMDR, if you're still having issues here please get in touch at https://customersupport.frontier.co.uk/hc/en-us with a video of what's happening and we can take a further look.

- Vostok

Hey CMDR, not won't but can't do this. When we shipped out the FSDs for this CG we did also include a message saying not to add any experimental effects to the modules as this would happen. We're currently investigating ways to get around this for the future!

- Vostok

Hey CMDR, if you're having technical issues please contact us at https://customersupport.frontier.co.uk/hc/en-us with as many details as you can and we can take a look into this for you.

- Vostok

Hey CMDR,

Are you able to reach the main menu of the game?

If so, please head to "options" -> "Network settings" and make sure the correct network adapter is selected, if you're using a VPN or software such as Hamachi, or your PC have multiple network adapters installed, this can default incorrectly.

After changing to the correct network adapter, you'll need to restart the game before attempting to play again.

If you are getting this error before reaching the main menu, please send us a support ticket via: ...

Hey CMDR,

Sorry to hear this. Please can you send us through a ticket: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360000808700 so we can take a look into this for you.

-Rosetta

Hey CMDR,

Sorry to hear that you are having this issue.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Sorry to hear that are you having trouble paying this fine.

Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Our QA team is aware of this issue and a fix will be deployed with the next hotfix.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

Sorry to hear that your controller no longer works with Elite since update 10.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Sorry to hear about the performance issue in Odyssey.

Do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and attach a Dxdiag file so that our team can take a look.

To obtain your DxDiag file on Windows 7 or later follow these instructions:

Open the Start M...