frontier_support

Greetings Commander!

Do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can take a look and see what might be going wrong for you!

~ Viking

My bad, so the combat training is not installed by default. Did you try delete the COMBAT_TUTORIAL_DEMO folder? Does it remove the training from the launcher?

- Ikaros

Hey CMDR,

I don't think there is a way to uninstall the Single player combat training as it's included as part of the base Elite: Dangerous experience.

- Ikaros

Hey CMDR,

We are currently investigating an issue related to this but we currently do not have an ETA on the fix.

Apologies for any inconvenience caused.

- Ikaros

Hey CMDR,

Sorry to hear this. Please send us through a ticket: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=1900000217254 so we can take a look at this for you!

-Rosetta

Hey CMDR,

Sorry to hear this. Please send us a ticket: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=1900000217254 so we can take a look at this for you.

-Rosetta

Hey CMDR,

I'd recommend making sure that your Quest 2 firmware and your GPU drivers are all up to date.

If there's no change, please do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new along with a DxDiag file so that we can assist further.

To obtain your DxDiag file on Wind...

Greetings Commander!

I'm sorry to hear you're having trouble with the game!

Please do get in touch via https://customersupport.frontier.co.uk/hc/en-us and the team can assist!

~ Viking

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Support Nova

Hi there. If you're still having this issue, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Support Nova

There should be no way that you simply "lose" materials. It could be that you spent them and didn't remember, or you used them for something else, lots of different possible reasons! :)

- CMDR Zenit

Hey CMDR,

Sounds like something may have went wrong with your forum account.

Send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and we will get that fixed for you.

- Ikaros

Hey CMDR,

It isn't possible for the purchased cosmetics to be removed.

If you are still having trouble locating the suits, send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look.

- Ikaros

Hey CMDR,

Please get your friend to send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that we can assist further.

- Ikaros

Thank you! We try our best.

- CMDR Zenit

Back in business B)

Happy to help!

- CMDR Zenit

Hi there. Please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us so that we can look into this with you.

- Support Nova

Hi there!

Direct3D Failed to lock a buffer is typically a graphics card related error. Please create a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we can sort you out from there. :)

- CMDR Zenit

Then can you please send us a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And make sure you submit a Support ticket, and send us a DM with your ticket number here, and we can take things from there. :)

- CMDR Zenit

Hi there!

We're very sorry to hear you've been having issues regarding this crashing. We're happy to help! Please create a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll be able to help from there. :)

Be sure to include all of what is going wrong, alongside a DxDiag report. Thank you!

- CMDR Zenit

P.S. The term "tickets" is not the correct one you've used here. A ticket is what us in Support get. An issue report, or just bug report, is what you've submitted. These issues are in the view of the QA team, not Support. You report bugs to the Issue Tracker, you send Support tickets to us in the Customer Support team! The bug reports may not get answered straight away, you will always get an answer from the Supp...