frontier_support Dev Tracker

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22 Sep 07:15 /u/frontier_support on Reddit - Thread - Direct

Hi everyone!

If you're still having issues, please create a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we will try to sort you out! :)

- CMDR Zenit

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21 Sep 07:24 /u/frontier_support on Reddit - Thread - Direct

Hey CMDR,

Do send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will take a look!

- Ikaros

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21 Sep 07:21 /u/frontier_support on Reddit - Thread - Direct

Hey CMDR,

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and our team will assist further.

- Ikaros

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21 Sep 07:19 /u/frontier_support on Reddit - Thread - Direct

Hey CMDR,

It is not possible to use the Steam install of the game with Epic. If you wish to play from both Steam and Epic, you'd need to have 2 installs of the game.

- Ikaros

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21 Sep 07:16 /u/frontier_support on Reddit - Thread - Direct

Hey CMDR,

You should be able to find EG union and collect your bounty in any system where they have a presence.

- Ikaros

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20 Sep 18:29 /u/frontier_support on Reddit - Thread - Direct

Hi CMDR,

This does sound strange! If you are still having issues please do open a ticket https://customersupport.frontier.co.uk/hc/en-us/requests/new

Our team can then look into this further with you. :)

-Ace

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20 Sep 07:49 /u/frontier_support on Reddit - Thread - Direct

Hello CMDR, that's not what should happen! If the credits didn't come through for your CMDR at all please get in touch at https://customersupport.frontier.co.uk/hc/en-us and we can look into this further for you.

- Vostok

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20 Sep 07:47 /u/frontier_support on Reddit - Thread - Direct

Hello CMDR, currently there are no options to be able to change these colours I'm afraid!

- Vostok

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18 Sep 19:00 /u/frontier_support on Reddit - Thread - Direct

Hi CMDR,

Sorry to hear you are having issues with the game. If this is still occurring we have a few things you can try:

Initially, are you are using Xbox's Instant-On mode at all? If so, try closing down Elite Dangerous entirely then reloading the game. Suspending the game via Instant-On then resuming it can cause network problems as the game attempts to "catch up" with all the data transmitted during the suspended phase, which it can't do effectively. It's best to fully close down Elite Dangerous after each play session and then load it up fresh rather than resuming from suspension.

Following this we would also recommend clearing your consoles cache, steps for this can be found here: https://customersupport.frontier.co.uk/hc/en-us/art...

frontier_support

22 Sep

Uhhh wtf I just tried to login to ed and I had to log in again so I did and it asked me to purchase the game yet I have over 200 hours in it?

21 Sep

Bug(?): I only get 1 Codex voucher per system, even when making first discoveries. The codex is updated, but I get no voucher to turn in for credits

Key bindings PC

How do I make my free Epic account use my Steam install?

Does this mean I have to go to Euryale?

20 Sep

Key bindings no longer work?

Got scammed out of my money?!!

Hi is there anyway to change the exterior ship light colour ?

18 Sep

Extremely frequent Xbox One freezes and audio skipping

17 Sep

I downloaded it from Epic 3 times, I keep getting this, I tried everything, but it doesn't work. The exe opens, but because it can't enter, it asks me to enter it from the launcher, what should I do?

I'm playing odyssey and died on foot with only 1000 credits left, what do I do?

16 Sep

Journal update issues

14 Sep

Launcher Troubles

13 Sep

Run Epic store account in VR and back in Horizons

12 Sep

Cytoscramblers work in horizon but wont fire in odyssey. When holding the fire button, you hear it spin up but never fires.

Frontier vs steam?

11 Sep

Stuck in Shuttle

09 Sep

Question: Game Keeps Crashing

Elite Dangerous crashes in vr

08 Sep

Ship Paint Job bug (Cobra Mk III)