frontier_support

Hello CMDR, There are some out there who like the beat up look their ship can get to show they've survived some heavy combat encounters. Another example is that Explorers tend to wear the scuffed paintwork as a badge of honour for completing long reaching expeditions.

- Vostok

Hello CMDR, with the equipping of modules they take up certain slots based on their size/rating. For instance on a hauler you have 3 size 2 module slots. This will often come with modules in them as default for that ship, but can be swapped out for others. When buying modules make sure to note the size of your module slots and the module you're trying to equip there.

- Vostok

Hi CMDR,

Sorry to hear you have been experiencing these issues on Playstation. If this is still occurring, please do open a ticket via https://customersupport.frontier.co.uk/hc/en-us/requets/new

Our team can then look into this further for you. :)

-Ace

Hey CMDR, if you're still encountering crashes, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we'd be happy to investigate!

- Apollo

Hey CMDR,

Sorry to hear you have had these issues! If this is still occurring and you need further support please do open a ticket via https://customersupport.frontier.co.uk/hc/en-us/requests/new

Also if you believe you have encountered a game bug please do report this on the issue tracker ...

Hey CMDR,

Try validating the game files from the game launcher. You can do this by clicking on Options > Validate Game files on the elite game launcher.

If the issue persists, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that we can investigate further.

- Ikaro...

Hey CMDR,

If you are seeing "Update Required" message, this means that your game accessing isn't being detected correctly and that your game key was likely redeemed on a different Frontier account.

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and provide us with the Steam...

Hey CMDR,

Please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new and if possible, attach some screenshots of what you are seeing so that we can assist further.

- Ikaros

Hey CMDR,

Sorry to hear this! Please send us a ticket about this: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360000790419 and we can take a look at this for you.

-Rosetta

Hey CMDR,

This certainly sounds like an odd issue. Can you try play the game using a different Xbox controller just to see whether it makes any difference?

If the issue persists, please send us a support ticket via: https://customersupport.frontier.co.uk/hc/en-us/requests/new so that we can investigate further.

- Ik...

Hey CMDR,

You might need to go to the nav beacon and scan it first. After scanning the beacon, the megaship should show up in your navigation panel.

- Ikaros

Hey CMDR,

Sorry to hear this is happening.

I'd recommend replacing the limpets with new ones to see whether it fixes the issue for you or not.

- Ikaros

Hi there, we've been receiving reports recently from players experiencing the same thing as yourself. Did you purchase the CMDR Premium Edition from Epic?

Please send us in a ticket at https://customersupport.frontier.co.uk/hc/en-us with as many details as you can and we can investigate further for you.

- Vostok

I have to admit, the all black on this looks amazing!

- Vostok

Hey there CMDR,

If you're still having trouble downloading Odyssey after your third attempt, we recommend making a ticket on our customer support site here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll be happy to help further!

-JUICE

Hi there, your Inara account should be tracking a specific CMDR. So if you delete your save and start again then there should be a new Inara following that CMDR.

- Vostok

Hi there CMDR!

There have been a bunch of great help tidbits which should hopefully get you playing. But if they don't, please create a Support ticket here:

https://customersupport.frontier.co.uk/hc/en-us

And we'll try to get you in ASAP!

- CMDR Zenit

Hey CMDR,

Sorry to hear this. Please send us a ticket if this persists: https://customersupport.frontier.co.uk/hc/en-us/requests/new?ticket_form_id=360000790419 so we can take a look into this for you.

-Rosetta

Hi there, sorry to hear about your issues with the resolution support, as well as the issue tracker post you've made I would suggest posting in our suggestions forum which is regularly checked.

https://forums.frontier.co.uk/forums/elite-dangerous-suggestions/

- Vostok

Hey CMDR, if you are still facing these issues, please send us a ticket via https://customersupport.frontier.co.uk/hc/en-us and we can look into this with you.

- Apollo