ubi--unicorn

Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Power cycle your Xbox One
Power cycling your Xbox will do various things, including reset your hardware's network activity.

• Turn off your console by holding the Xbox button on the front of the console for about10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't se... Read more

Performance issues
If you are experiencing performance issues, please try the troubleshooting steps below.

1. Check that you meet the system requirements
System requirements for The Division 2 can be found ... Read more

Xbox One troubleshooting
If you are experiencing crashes, performance issues, or any other issues on The Division 2, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please check out this official Microsoft article!

2. Power cycle your Xbox One

• Turn off your console by holding the Xbox button on the front of the console for about 10 seconds.
• Turn your console back on by pressing the Xbox button on the console/ the Xbox button on your controller.

Note If you don't see the green boot-up animation when the console restarts, repeat thes... Read more

Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

After killin... Read more

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more

Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

I'm experiencing audio issues!
Please follow the steps in ... Read more

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing ... Read more

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing ... Read more

Hello, and welcome to The Division 2 PS4 support forums. This forum is for technical support and bug reporting. If you'd like to post a suggestion or feedback, please do so in Suggestions and Feedback.

In this thread, you will find commonly asked questions in this forum, as well as self-help resources. If you need further help, please check out ... Read more

Basic gameplay questions

In this post you will find frequently asked questions about gameplay in The Division 2.

How does crafting work?
To start crafting you will need a Blueprint (which can be discovered through different activities such as weekly projects), and materials. All items can be crafted through the Crafting Station in the base of operations. For in-depth instructions on crafting and upgrading the Crafting Station, please check out this FAQ.

What should I know about loadouts... Read more

Accessibility

Below is a description of accessibility features in The Division 2.

Aim assist
Aim assist is available in the game. To activate it, please follow these steps:

• Open the main menu, and select the settings tab
• Enter the Controls menu
• From there you can turn aim assist on or off

Difficulty levels
The main story missions can be done in three levels: story, normal and hard. Main missions can be done on Challenging as well if you have reached WT4.

Subtitles
The Division 2 has subtitles and they can be customized! To activate:

• Open the main menu of the game and select Settings.
• Enter the Language sub-menu.
• On this screen, highlight the Subtitle Language option and switch between the languages to enable subtitles.

In the language sub-menu, you can also tweak subtitle size/contrast and enable closed captioni... Read more

Premium credits
For more information on premium credits, continue reading this post!

What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history. You can find instructions on how to do this here. If... Read more

Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

Editions
Standard

• The Division 2 (game)

Gold Edition

• The Division 2 (game)
• Year 1 pass

Ultimate edition

• The Division 2 (game)
• Year 1 pass
• Ultimate edition content (...

Read more

Contents of ULCs
To find out what is included in various ULC packs, please keep reading.

First Responder Pack

• First Responder outfit
• First Responder weapon skin

The Capitol Defender Pack

• Hazmat 2.0 outfit
• Lullaby weapon
• Lullaby blueprint

The Battleworn Secret Service Pack

• Secret Service outfit
• Secret Service weapon skin
• Specialised quality emote

The Elite Agent Pack

• Ruthless weapon
• Ruthless weapon blueprint
• Additional stash space
• Special skill effect

To find your ULC content, these will be available through your Stash in the Mailbox tab. You may then move them to your inventory via the Move to Inventory option.

• To find your outfits, backpack trophies and emotes, navigate to the Apparel menu.
• To find your weapon s...

Read more

Missing Content

If you've redeemed bonus content and cannot find your content in game, please try the following steps:

1. Make sure that you have redeemed your code in the correct place. To do this:

• Log in to your PSN account or create a new one.
• Select PlayStation Store icon on the Home Screen.
• On the PlayStation Store, select Redeem Codes at the bottom of the menu.
• Enter the code.
• Once the code has been entered correctly, select Continue in the dialog box.

2. If the items are missing in game, please check if they need to be downloaded and installed manually. To check this on PS4:

• Highlight The Division 2 and then press down on the controller.
• This will bring you to the game page. On the left, select Playstation Store
• The window on the right will show you your add-ons. Select Your Add-Ons and press X to see a complete list.
• Ch...

Read more

Accounts and other content issues

How do I link my PSN account?
To link your account, simply access Uplay through the game. Or, you can log on to account management section here. Navigate to the Account Information tab, and you will see Linked Accounts at the bottom of the page. From there, you can choose the console you wish to link. Click Link Account below the associated platform you wish to link.

I can't access my Ubisoft account!
I forgot my password!
For information on changing your Ubisoft Password, please check out this ... Read more

List of error codes in The Division 2
Below is a list of error codes that you may encounter in The Division 2.

DELTA01
Your connection has failed to connect to the game server. Please try the troubleshooting listed ... Read more

Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Rebuild your PS4's database

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Re...

Read more

General PS4 Troubleshooting
If you are experiencing crashes, performance issues, or any other issues on The Division 2, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

2. Power cycle your PS4
Try power cycling your PS4 as a first step.

• Turn off the PS4.
• Disconnect the power cable.
• Wait 1 minute.
• Reconnect the power cable and restart the console.

3. Rebuild your PS4's data... Read more