ubi--unicorn

Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Make sure there are no software conflicts
A common cause of lag, disconnections or other connection issues is software conflicts.

• Make sure that your proxy settings are setup correctly.
• Update any personal firewall software.
• Make sure that Windows Firewall is updated by making sure your Windows is current and updated.
• If updating these pr...

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Basic gameplay questions

In this post you will find frequently asked questions about gameplay in The Division 2.

How does crafting work?
To start crafting you will need a Blueprint (which can be discovered through different activities such as weekly projects), and materials. All items can be crafted through the Crafting Station in the base of operations. For in-depth instructions on crafting and upgrading the Crafting Station, please check out this FAQ.

What should I know about loadouts... Read more

Troubleshooting for crashes
If you are experiencing crashes on The Division 2, please try the following steps:

1. Verify files
A good first step is to verify files. This checks to make sure there are no missing or corrupted files.
Uplay

• In Uplay, click on Games tab at the top of the window
• On the next screen, hover over the game tile. This will make a little arrow appear at the bottom right of the tile
• Click on this arrow to make a drop-down menu appear, then click on Verify files

Epic

• Navigate to The Division 2 in your library
• Click verify
• After verification, the launch option will appear

2. Run Uplay with administrator rights
To do this:

• Right-click the desktop icon of the application (or the executable file in the INSTALLATION DIRECTORY) and select Properties.
• Select the Compatibility tab.
...

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Performance issues
If you are experiencing performance issues, please try the troubleshooting steps below.

1. Check that you meet the system requirements
System requirements for The Division 2 can be found ... Read more

Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

After killin... Read more

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more

Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

Editions
Standard

• The Division 2 (game)

Gold Edition

• The Division 2 (game)
• Year 1 pass

Ultimate edition

• The Division 2 (game)
• Year 1 pass
• Ultimate edition content (...

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Accounts and other content issues

How do I link my PSN account?
To link your account, simply access Uplay through the game. Or, you can log on to account management section here. Navigate to the Account Information tab, and you will see Linked Accounts at the bottom of the page. From there, you can choose the console you wish to link. Click Link Account below the associated platform you wish to link.

I can't access my Ubisoft account!
I forgot my password!
For information on changing your Ubisoft Password, please check out this ... Read more

Connection troubleshooting
If you are having issues with your connection to The Division 2, please try the following troubleshooting steps.

1. Reset your network hardware
Resetting your network hardware allows it to re-establish a fresh connection to your ISP. To do this:

• Shut down all computers/consoles connected to your modem and/or router.
• Power down and unplug the modem and/or router.
• Wait 60 seconds.
• Plug in and turn on the modem and/or router

This will power cycle your modem or router.

2. Rebuild your PS4's database

• Turn off the PS4.
• Once the PS4 is off, press and hold the power button until the PS4 beeps twice (this may take up to 10 seconds).
• Connect the DualShock controller with a USB cable.
• Once connected, press the PS button on the controller. You should now see the Safe Mode options on the PS4.
• Select option "5. Re...

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General PS4 Troubleshooting
If you are experiencing crashes, performance issues, or any other issues on The Division 2, please try the following steps:

1. Make sure your system is up to date
To do this, connect your console to the internet and check if any updates are available. Please refer to this official Sony article.

2. Power cycle your PS4
Try power cycling your PS4 as a first step.

• Turn off the PS4.
• Disconnect the power cable.
• Wait 1 minute.
• Reconnect the power cable and restart the console.

3. Rebuild your PS4's data... Read more

Other common issues
A list of other common issues can be found below.

Known issues
A list of known issues can be found here.

After killin... Read more

Still need assistance?

If you are still in need of assistance or your issue was not listed here, please feel free to create a forum post! To get the fastest and the best help for your issue, please include as much of the information requested below as possible in your post.

Please note: If you need account support or support for your purchase, you will need to contact support. Information on contacting support can be found ... Read more

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing ... Read more

Contacting Ubisoft Support

Information on contacting Ubisoft Support can be found below:

Social media
Please note that when reaching out to Ubisoft Support on social media about account issues, we strongly recommend private messaging.

• Facebook
• Twitter

Ticketing ... Read more

Accessibility

Below is a description of accessibility features in The Division 2.

Aim assist
Aim assist is available in the game. To activate it, please follow these steps:

• Open the main menu, and select the settings tab
• Enter the Controls menu
• From there you can turn aim assist on or off

Difficulty levels
The main story missions can be done in three levels: story, normal and hard. Main missions can be done on Challenging as well if you have reached WT4

Subtitles
The Division 2 has subtitles and they can be customized! To activate:

• Open the main menu of the game and select Settings.
• Enter the Language sub-menu.
• On this screen, highlight the Subtitle Language option and switch between the languages to enable subtitles.

In the language sub-menu, you can also tweak subtitle size/contrast and enable closed captionin... Read more

Premium credits
For more information on premium credits, continue reading this post!

What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history (Uplay, ... Read more

Premium credits
For more information on premium credits, continue reading this post!

What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history. You can find instructions on how to do this here. If the tr... Read more

Account issues
If you are having issues with your account, please keep reading.

I am having trouble linking my Epic Games and Ubisoft accounts
Please try the following troubleshooting for this issue:

• Cancel the linking attempt in the Epic Games Launcher.
• Try these browser troubleshooting steps
• Disable any browser extensions that may interfere with the process, such as ad blockers.
• Try completing the process in incognito mode
• Make sure the country on your account matches the country on your Epic account.

If I purchase The Division 2 on the Epic Games Store, will I be able to play with my Uplay friends?... Read more

Contents of editions and the year 1 pass
Below you will find an overview of the content included in different editions of The Division 2 and the year 1 pass.

Editions
Standard

• The Division 2 (game)

Gold Edition

• The Division 2 (game)
• Year 1 pass

Ultimate edition

• The Division 2 (game)
• Year 1 pass
• Ultimate edition content (...

Read more

Premium credits
For more information on premium credits, continue reading this post!

What are premium credits and how can I use them?
Premium credits are the premium currency in The Division 2 and can be used to acquire cosmetic items in the Apparel menu. You can see the available items by going to Apparel > Apparel Store.

How can I tell if my premium credits were added to my account? What should I do if I did not receive premium credits?
You can see your balance of premium credits by going to Store > Premium Credits. If your credit balance hasn't been updated, please check your transaction history. You can find instructions on how to do this here. If... Read more